Barb

Johnson’s is very good at what he does

Johnson’s is very good at what he does. He knew exactly what the problem was and fixed it. I always if I need a repair again would ask for them

Sue Stone-Walls

Not totally happy

The company and the technician were all very professional. The technician, Demonte, was polite, however he left us instructions on what to do next (reset for 10 minutes then wait 48 hours) with no fol...

john

Technician came over changed dryer …

Technician came over changed dryer drum wheels, completed the repair with minutes. Dryer ran like nothing ever happened. I'm satisfied.

Randy

Refrigerator lighting repair

The technician was very knowledgeable, identifying the (not so obvious) cause of the issue immediately. He explained how the different parts of the lighting system worked together and was friendly and...

John McEachern

Well I wasn’t able to be home for the…

Well I wasn’t able to be home for the service , my wife was The technician replaced the ice maker told my wife when it gets to temperature it will make ice , we’ll 48 hours later it was still not maki...

Anita Stringer

My experience was great

My experience was great. Once I called and filed a claim, my appointment was made within three days. I was notified the timeframe and a courtesy call when the technician was on their way. The technici...

Marco Chiesa

I’ve had a great experience with this dog insurance. Clear coverage, smooth claims process and very

I’ve had a great experience with this dog insurance. Clear coverage, smooth claims process and very responsive support when I needed help. Everything was handled quickly and professionally. Honestly...

Silvia Mancini

Compagnia Efficiente,Grande…

Compagnia Efficiente,Grande professionalità,Massima serietà e disponibilità.

ESCOPULPO28

As far as my Italian is basic I would…

As far as my Italian is basic I would prefer an english language skillful adviser, it'd have made all the process easier for me and all the foreigners that actually have a low comprehension of the lan...

Diamond Harris

I have just bought SUPER CANE for my 2…

I have just bought SUPER CANE for my 2 pugs and it was really easy to contract this insurance, the agent was a gentleman who issued all documents on line throughly all in a sudden. TOP SERVICE on the...

Logan

Alessia gentile è disponibile

Ian G.

Persona molto disponibile e sincera.

Lyn Jessup

Napo have been amazing, we have been with them for a couple of years now for both our dogs. Our eld

Napo have been amazing, we have been with them for a couple of years now for both our dogs. Our eldest boy became really unwell a year ago and Napo supported us through and always made good the claim...

Alison

Disappointing experience after years of loyalty

I have been with the company for 4 years and had a positive experience until now. Unfortunately, this year they raised our insurance by £17 per month, despite our Labrador being 4 years old and having...

JL

Initial coverage appeared promising, but...

Initial coverage appeared promising, but when my dog (a working sheepdog breed, nothing unusual) turned 12, my monthly premium increased from £100.83 to £156.49. Even for new customers, the quote was...

Rain Kelly

Highly recommended! Easy claims process and document management

I highly recommend this service. Claims were settled effortlessly, and all documents can be submitted through the online portal, or the vet can handle claims directly, reducing your paperwork. The com...

Duncan Powell

Quick claim initiation

Starting a claim via the dashboard was easy. Once the vet's information was received, the review was prompt, followed by approval within just a couple of hours. This was my second claim, and the exper...

Nathalie Laver

Renewal price increase

I recently had our renewal price through for our Cavalier King Charles Spaniel. We were paying £82.59 per month but this has increased to £195.01 per month. Yes we have only recently starting claiming...

Beatrice Kingdon

Excellent service from The Kennel Club pet insurance. Shane, for customer service, hit exactly the r

Excellent service from The Kennel Club pet insurance. Shane, for customer service, hit exactly the right note and made the whole claims process very easy for me. His friendliness and concern for my pe...

Elaine Russell

Brilliant advice this morning from Shane. He assured us that KC would cover the trauma conditions t

Brilliant advice this morning from Shane. He assured us that KC would cover the trauma conditions that Bessie is suffering following the loss of her 'sibling'in early January.

Fiona Barefoot

I had to ring to inform you of the death of our dog and Shane showed great empathy and professionali

I had to ring to inform you of the death of our dog and Shane showed great empathy and professionalism. I have always found your staff to be compassionate. He explained what I had to do clearly and th...

Dora

Exceptional support during a challenging time

The representative was friendly, well-informed about the procedures, and extremely helpful. I was feeling anxious about my pet, and they guided me through the process while providing additional inform...

Laila Loveday

Helpful and compassionate lady giving…

Helpful and compassionate lady giving advice Good listening skills

customer

Quality call handling

Getting through the automated call handling took two attempts. The human call handler was very clear and easy to understand. My issue was dealt with quickly and with warmth.

Will Yerxa

I had high hopes for this insurance based on reviews and that it was affiliated with the ASPCA. PSYC

I had high hopes for this insurance based on reviews and that it was affiliated with the ASPCA. PSYCH! It’s NOT! This is an advertising scheme! When I submitted a recent claim (February 2026) for my 1...

Kathy Sutton

I started with this insurance June 2025. I've submitted two claims, nothing has been covered and I p

I started with this insurance June 2025. I've submitted two claims, nothing has been covered and I provided ASPCA with copies of all the history of my dog from the last 2 years at their request. I sub...

Trissa Lasavage

I have had ASPCA insurance since 2019 with my first dog and 2 dogs since 2020. Both insured as puppi

I have had ASPCA insurance since 2019 with my first dog and 2 dogs since 2020. Both insured as puppies. Neither have chronic medical conditions. I filed 2 claims. 1 ear infection and a skin condition....

Randi Kelly

Frustrating Experience with Claim Reimbursement

After previously submitting a claim for our dog that was settled quickly, we're now facing significant challenges in getting reimbursed for a relatively small claim regarding the removal of a large be...

Malcolm Reed

Extremely Disappointing Experience

With 30 years as a property and casualty adjuster, I can confidently say this was my worst experience. I discovered that the insurance service isn't even owned by the associated organization but is ma...

Vinny

Disappointing experience with coverage

I had coverage for two years, and my dog experienced her first seizure a year into the policy, which they covered for the initial visit ($180). However, when she had two more seizures eight months lat...

David Logan

Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excelle

Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for wha...

Marnie Farlow

Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excelle

Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for wha...

Angie Taylor

I appreciate the ease of being able to submit the vet paperwork and the turn around time for the app

I appreciate the ease of being able to submit the vet paperwork and the turn around time for the approval. Communication has been important for me and under what is covered and what is not.

Patricia

I am notified when they receive my claims, I get an immediate responseas of the status of my claims.

I am notified when they receive my claims, I get an immediate responseas of the status of my claims.I am quite please with the service I have received with met life animal insurance.

Regina H.

Extremely Disappointed with the Service

I am incredibly let down by the service provider. At first, I believed they were efficient and processed claims promptly. However, during my conversation with a representative from Customer Experience...

Butch F.

Outstanding Customer Service and Communication

They keep the policy holder informed about recent claims and more. The customer care is excellent, with incredibly polite representatives who genuinely listen to the customer. In today's world, it's r...

Kelly O'Neill

I've just insured my new pup and it was a very easy process. I dealt with Claire, she was very thoro

I've just insured my new pup and it was a very easy process. I dealt with Claire, she was very thorough at explaining anything that I had a question about. It was a seamless process from the initial o...

Nathan

Very easy process

Ada Reed

Great customer service

I dealt with Rachel and found her to be well informed and helpful as well as a genuinely nice person. She gave me all the info I needed and scheduled a call back so I could consider my options and dec...

Tristan T.

Very easy to deal with when signing uo

EJ3

Easy to navigate website

Easy to navigate website, quick & effecient cover, personal touch with welcome for Che

Jordan Nunez

Very easy to set up our policy.

Tom

I have been with 4 paws for 5 years, never made a claim before but Ruby has recently been diagnosed

I have been with 4 paws for 5 years, never made a claim before but Ruby has recently been diagnosed with a spinal issue and needs major surgery. I called, worried, expecting a robot. I got through to...

MRSELAINESYMES

I was not confused as I realised that…

I was not confused as I realised that you would take the £150 and then the 30% excess off of the claim but I was told you weren`t going to pay for the calming tablets I bought for Nico for the firewor...

Michelle

Prices naturally get higher but I think…

Prices naturally get higher but I think they are relying on people not checking. Renewal more expensive than a new policy holder!

Sophie Butler

Lovey team at 4Paws

Lovey team at 4Paws! Super efficient, getting the job done faster than I could wish for! Thank you for all you’ve done for me :)

Deborah

My claim went smoothly and I was…

My claim went smoothly and I was reimbursed in good time

Michael

When we had to take our little cat…

When we had to take our little cat knowing we were insured with 4 paws took considerable stress out our experience,we received excellent service as our claim was dealt with promptly with great service...

DJ PAPY MIX

This company is a scam. They will do anything possible not to refund your claim. They request docume

This company is a scam. They will do anything possible not to refund your claim. They request documents after documents from both you and the provider. Its been 3 months and still asking us for my do...

ron c

After two years of paying premiums for 2 dogs, one had an issue that treatment total was about $100

After two years of paying premiums for 2 dogs, one had an issue that treatment total was about $100 over deductible. Even for this amount all I got was delays and Embrace looking for way not to pay cl...

Phil Traficanti

Prior to taking out a 70% coverage policy on my dog a spoke to customer service to ask if my Labrado

Prior to taking out a 70% coverage policy on my dog a spoke to customer service to ask if my Labrador would be covered for a chipped molar. I was told that dental care is covered . I also inquired a...

Aeeda Mayo

I’ve been paying Embrace insurance while still paying for my pet visits, they won’t settle my first

I’ve been paying Embrace insurance while still paying for my pet visits, they won’t settle my first claim or reimbursement anything even after providing information that my vet gave me, that they requ...

Ezekiel Cooper

Disappointing experience after years of loyalty

After holding a policy for six years, I finally made a claim. Consequently, my monthly premium skyrocketed from $89 to over $600. This feels like a total scam!

Primrose Price

A seamless partnership for my cat's health

Working with the company has been straightforward for my cat's well-being. When my beloved pet passed away, the staff were both professional and compassionate. They consistently processed claim paymen...

Susan Pietro

One of my dogs premium was nearly doubled in the first month I had coverage. The only claim I ever f

One of my dogs premium was nearly doubled in the first month I had coverage. The only claim I ever filed was denied on a technicality despite paying for the best plan available. I cancelled all three...

Adolfo Flores

We forgot to remove our puppy off of Trupanion coverage (about a year ago) and needed to change paym

We forgot to remove our puppy off of Trupanion coverage (about a year ago) and needed to change payment from a credit card to bank account. Lisa helped me out over the phone on how to change payment t...

Denise Henderson

Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with aller

Smartest choice I made in trusting Trupanion as my pet insurance company. Three dogs, one with allergies and arthritis, one with lymphoma and one with car sickness! Covered by Trupanion on all medical...

Renae

Paid for 2 months at $100+ each month for them to take their time getting records and reviewing them

Paid for 2 months at $100+ each month for them to take their time getting records and reviewing them only to tell me they wouldn’t cover future joint issues because my dog had a torn toenail in the pa...

Sergio Weber

Canceled policy with one month noticed and offered 50% price increase with less coverage instead.

Canceled policy with one month noticed and offered 50% price increase with less coverage instead. Especially problematic because it's impossible to find a new insurance that covers the dog immediate...

BF

Terrible service! Absolutely unacceptable.

Terrible service! Absolutely unacceptable. I will keep posting negative reviews. They owe me a credit of $125, but mistakenly refunded another customer's card. They admit their mistake but refuse to f...

Patrick Gargiulo

Pumpkin was a great choice for insurance. My cat, Yadi, was just diagnosed with heart failure, and

Pumpkin was a great choice for insurance. My cat, Yadi, was just diagnosed with heart failure, and Pumpkin was absolutely the right choice for his coverage. This diagnosis came out of nowhere, and o...

Mary Ann Windsor

Pumpkin is a great insurance company to…

Pumpkin is a great insurance company to work with! Everyone is pleasant, helpful & quick to help. They keep their customers informed about claims, payments & any changes to policy. They recently upda...

Alicia Davison

So far the processes are going smoothly

So far the processes are going smoothly

PAT SIDES

response immediate & reimbursement…

response immediate & reimbursement reasonable time and w/o hassle

Angela

Pumpkin Pet Insurance treats their Clients like Family

Pumpkin Pet Insurance always responds to my claims and questions promptly. The Customer Service team are always extremely nice and treat me and my pup like family.

Osamu

Best insurance company for me

Pumpkin is the best pet insurance company I have ever used. They respond very quickly to my questions and claims.

Emma

Genuinely one of nicest customer service calls I’ve ever had. Kim explained everything to me very pr

Genuinely one of nicest customer service calls I’ve ever had. Kim explained everything to me very precisely, offered help and advice and was just so lovely. Makes me feel like I have definitely chosen...

Jacki Johnson

Elliot went the extra mile in answering my questions by gathering information from colleagues and th

Elliot went the extra mile in answering my questions by gathering information from colleagues and the system. He spent a lot of time with me going through answers in detail. Perfect Pet have always be...

Chloe Kirk

Spoke to Conrad this morning in regards to a renewal price. He was extremely helpful and did all tha

Spoke to Conrad this morning in regards to a renewal price. He was extremely helpful and did all that he could to help me and be satisfied! I have been with perfect pets for 4 continuous years and eac...

Kevin Gray

My call hadler Polly was very helpful and informative throughout my query. All the answers i needed

My call hadler Polly was very helpful and informative throughout my query. All the answers i needed were confirmed and clarified and a very good representative for Perfect Pet. Thanks, Kevin.

Nicola Davies

My dog was clearly in pain with her back, something that just came on and we were not sure what she

My dog was clearly in pain with her back, something that just came on and we were not sure what she had done. We took her to the vets on a Sunday and she received pain relief and muscle relaxant. She...

Sandra Lewis

It was made clear at the beginning we would only be able to claim for conditions from the date this

It was made clear at the beginning we would only be able to claim for conditions from the date this insurance started, sometimes you have to read the policy to make sure we are covered for any supplem...

Julie Mackenzie

At Christmas time my beloved Vizsla became very ill and had to undergo CT Scan and Chest surgery. My

At Christmas time my beloved Vizsla became very ill and had to undergo CT Scan and Chest surgery. My specialist Vet team would contact PIA direct for pre approval with these costs (approx $22000). I w...

Zack W.

We have had our little dog molly…

We have had our little dog molly insured with you for over 9 years. Unfortunately she became a diabetic 12 months ago and without the help of pet Insurance we would probably have had to put her down a...

warrdjy84

Great service

Great service. Submitted claim & was paid in an extremely prompt manner. Very happy.

Truman Barnes

Prompt service and definitely worth…

Prompt service and definitely worth getting our pets insured with Pet Insurance Australia.

Kira Hughes

I've only ever had great experiences…

I've only ever had great experiences with PIA,

Tod Harris

Negative Feedback

They don't refund the % that they promise on the advertising, and they don't follow up on bad feedback. PIA appear to use delay tactics when dealing with a claim and they waste money on sending letter...

Amie

I have been experiencing acute mental health issues, from going through financial difficulty. I was

I have been experiencing acute mental health issues, from going through financial difficulty. I was apprehensive about reaching out The Insurance Emporium in sharing this with them, as I was experienc...

Amanda Power

Leanne was amazing today helping me to set up a new policy for my father's new Jack Russell puppy. S

Leanne was amazing today helping me to set up a new policy for my father's new Jack Russell puppy. She was very friendly and helpful and and gave good clear information about the policies. We now have...

Agnieszka Perzyna

We recently had to make our first claim with Emporium Pet Insurance, and I honestly couldn’t be more

We recently had to make our first claim with Emporium Pet Insurance, and I honestly couldn’t be more happy with the service we received. From start to finish, the process was handle professionally and...

N Allen

Very slow to reply to our claim. It’s been over a month since we originally claimed and still no pay

Very slow to reply to our claim. It’s been over a month since we originally claimed and still no payment or any idea of what they will pay. Disappointing.

CallMe_Youyou

A Smooth Experience Despite a Difficult Situation

Regrettably, I had to file a claim for my horse following a tragic accident that led to her being put to sleep. The company handled my claim with a high level of professionalism and efficiency. The pr...

Jerry S.

Severely let down by the claims process

I am very disappointed with how my recent claim was managed and the overall service from the provider. I secured my insurance policy when I adopted my dog, who had passed all health checks. There were...

Lu Gro

Unfortunately Fetch pet insurance does not honour the coverages offered on their own app. I applied

Unfortunately Fetch pet insurance does not honour the coverages offered on their own app. I applied for a spaying benefit under their Wellness add on and they invented I had not enough seniority. I ha...

Catherine A Wilson

Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions w

Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions were clarified. I was able to adjust the plan to our needs. The experience was excellent and I feel c...

micknutdog

When I adoped my cat I was told at the shelter by sales rep Austin Keckler that if I got the policy

When I adoped my cat I was told at the shelter by sales rep Austin Keckler that if I got the policy that the pre-existing conditons would be covered. Kitty had a limp that needed X-ray. Claim denied...

Robert Kjemhus

In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?"

In the wellness benefits FAQ section it says... "Is there a waiting period for wellness coverage?" and the answer says.... "NO, THERE IS NO WAITING PERIOD FOR FETCH WELNESS. You can submit wellness...

evelyn ollet

I had a good experience in registering my cat for Fetch insurance. The customer service was so accom

I had a good experience in registering my cat for Fetch insurance. The customer service was so accomodating and kind. She explain everything. I haven't experience claiming yet but Im confident its goi...

Bianca Jade

Instead of increasing annually like every other company, they will hit you with an increase whenever

Instead of increasing annually like every other company, they will hit you with an increase whenever they feel like it multiple times in a year. Have only had our policy for our puppy for a few months...

Juniper Hughes

Disappointing Experience with Pet Insurance

From the initial contact regarding our pet insurance, the service has been profoundly disappointing. On the first day, our beloved dog was euthanized at home. I reached out to inquire about coverage,...

SC

Vetsure is an excellent insurance company.

I have always found customer service to so helpful,friendly and professional I have had Vetsure for a lot of years now and will always recommend them they pay the bill very promptly and into my bank a...

Montie Scott

Five Star Insurance

Hassle free claim form and quick settlement without a quibble made dealing with Ruby's illness a lot easier. Would 100% recommend Vetsure.

Eden Parker

Claim query - helpful response.Rang to query a claim

Rang to query a claim. Very helpful staff member - polite, quick response & resolved issue quickly. Nice to deal with someone who is office based.Have always found Vetsure to be quick in dealing with...

Willy Barnes

Chatting to team about the loss of my… Russian Blue

Chatting to team about the loss of my friend Russian Blue. They listened and the card I received meant so much at a difficult time time in my life. Thank you for the card and seeds. Mary

TH68

Good company

Good company, his yearly booster is already paid for, with the money I pay

Donna

BEWARE

BEWARE! Please don't waste your money. This company is a scam. My apartment wouldn't accept my letter and the "doctor" they gave me was registered in a fake address in a fake town in my state. Luckily...

Lysette Brown

Literally try anybody else...

If you are so desperate as to use a company as horrible as Waggy pet, try typing something up in your basement first. You have a higher chance of that actually working....By the way, they dont send ou...

SnipForTheLose

I believed that Waggy was a reputable…

I believed that Waggy was a reputable company and they delivered what they promised: an ESA letter from an accredited therapist. I do have real conditions and previously diagnosed with ADA disabiliti...

MS

I don’t even want to give 1 star.

I don’t even want to give 1 star! My letter was denied by the apartment complex and they won't refund me. I have emailed them several times and they are rude and then stopped responding. I have opened...

Becca Long

If you actually DO have a service or…

If you actually DO have a service or emotional support animal, you would not need this website at all.

Clarice B.

They are a predatory company that has…

They are a predatory company that has abhorrent customer service skills. They stole my money and refused to give me a refund when I wasn't happy. I am getting a lawyer involved, as they falsely advert...

David Graham

5th Year running insured with Pet Protect and we have claimed a few times for gastro, so nothing maj

5th Year running insured with Pet Protect and we have claimed a few times for gastro, so nothing major but each time they have been quick and efficient with payments. On renewal there was a simple er...

Kim

very helpful thank you

Donna BSmith

Quick and easy

Quick and easy. Online chat with a human was pleasant and productive.

Miss Helen Mclachlan

Highly recommend

My dog Fergus has been insured with this company since a pup. Never had any issues with claims and always happy to assist over the phone or in their live chat system. Their claims were always proce...

Collette Hayne

Filled out all the relevant forms plus…

Filled out all the relevant forms plus public liability online in regards to my pet dogue de Bordeaux, when it came to buying the insurance at the end a yellow box comes up saying we can’t insure your...

Victoria Brigden

My first ever time making a claim for…

My first ever time making a claim for one of my pets so my experience was really reassuring. I have clear and prompt instruction about what to do next. I am very happy with the service I have received...

Laura Terry

I’m so disappointed in this company and will be canceling my policy due to their outrageous increase

I’m so disappointed in this company and will be canceling my policy due to their outrageous increase in premiums. I’ve had pet insurance with them for 1-3 cats for more than a decade, and over that ti...

Deanna Duran

Healthy Paws have literally saved my dog Pablo‘s life. I am forever grateful that their team is very

Healthy Paws have literally saved my dog Pablo‘s life. I am forever grateful that their team is very easy to work with have not had any problems, and when it matters most they come through quickly wit...

jody moxham

My dog turned 8 years old and I just got a notice of a 70% increase in cost for his insurance. I t

My dog turned 8 years old and I just got a notice of a 70% increase in cost for his insurance. I took out the policy when he was 6 months old and have never filed a claim. The policy has been on au...

Danielle

Very unethical company. Insured my cat as a kitten with them for 90% reimbursement and $100 deducti

Very unethical company. Insured my cat as a kitten with them for 90% reimbursement and $100 deductible. She just turned 10. Almost immediately after putting in my first “big” claim for an Echocardi...

TC

Claims Denied After Over 90 Days

Claims have been denied for more than 90 days. The company claims they are posted, but they seem to be hidden as I can't find them. I was dealing with a medical disability (cancer) which caused late s...

Sammy Taylor

Second Claim Experience

This was my second claim for my pet with the same diagnosis of HGE. I took her to an emergency veterinary facility where she received outstanding care. I submitted my claim to the insurance provider,...

TC75

My furbabies are covered.

Ii haven't had to use it yet but I did get the policys for my dogs . So far so good.

Elaine Coleman

Great job helping me all the paper work done

They had all the information right at hand that made it go smoothly.

Esty Cooper

Reasonable price

Reasonable price, competitive coverage and clear explanation of benefits.

Juno Price

I appreciate the ability to take care…

I appreciate the ability to take care of my pet.

yoriku

Easy sign up

24 pet protect had the best coverage for the premium. Signing up was easy. I did everything online.

Erin Butler

Very easy sign up for insurance and…

Very easy sign up for insurance and great coverage.

Carli Smith

Been with Pet Plan for 13/14 years only had to claim really in the later years as our dog was getti

Been with Pet Plan for 13/14 years only had to claim really in the later years as our dog was getting older and suffered with osteoarthritis, as well as going blind, deaf and a bit senile. Unfortunat...

Helen Greenaway

I have had absolutely nothing but a positive and amazing service and experience from pet plan. My do

I have had absolutely nothing but a positive and amazing service and experience from pet plan. My dog has had many health conditions from a young age. I am feeling emotional writing this now because i...

Mrs R

Ive got a large number of pets all insured with pet plan, which is costly. However, I have always ha

Ive got a large number of pets all insured with pet plan, which is costly. However, I have always had such good service compared to cheaper companies. On this occasion, it was the first time that I ha...

Deborah

This company allowed a vet to diagnose a condition with my cat which is excluded from my policy as a

This company allowed a vet to diagnose a condition with my cat which is excluded from my policy as a pre-existing condition. The vet did not examine my cat or run any tests and at the time, my daught...

Bayard Barnes

Reliable Coverage for Years

I have been with the company for many years; while it's not the least expensive option, it has consistently met my expectations. The claims process and payments are straightforward and prompt. Wheneve...

Charis Long

Smooth experience, a relief with no extra hassle

The process was straightforward and stress-free, requiring no further information from my side. The support team coordinated directly with my vet, which made everything easier. I feel well-supported b...

Tigroux_

2 Paws up!! Wonderful Experience!

Two paws up for this company!! Our 10 month old German Shepherd was very sick with a respiratory issue and hospitalized for 3 days. We paid the emergency vet bill upfront then submitted the invoice to...

JR86

Just so-so...

The good news is Healthy Paws does make claim submission easy, they process claims quickly and customer service representatives are helpful and always nice. The bad news is they NEVER pay for veterina...

Carissa Anderson

Healthy Paws is reliable and efficient

Healthy Paws is reliable and efficient. Claims are completed within two days with a check in the mail. Thank you for the amazing coverage and follow up emails. If I could give Healthy Paws 100 stars I...

MB43

Thank you healthy paws

Our Labrador Joss injured himself and was paralyzed all of the sudden, he was diagnosed with a slipped disc and had to have emergency surgery. After a long stay at the hospital he is home and is expec...

Tommy Wright

I had Healthy Paws for about 8 years

I had Healthy Paws for about 8 years, in which they raised my rates the last 5, and although they say they cover Emergencies, they didn't cover mine. I have the paperwork from the Vet that says Emerge...

Edwin

I have had Health Paws for many years…

I have had Healthy Paws for many years for several dogs. They have covered 2 major surgeries - including one that cost about $8,000 - as well as a host of other issues that have come up. Their service...

Nicola Sutcliff

Very human, very understanding and astonishingly prompt with both communications and reimbursements.

Very human, very understanding and astonishingly prompt with both communications and reimbursements. They have saved our sweet dog's life twice. I'm so grateful. I only wish my own mutuelle/insurance...

Loek12348

Great company so far!!!

Everything done online! Perfect and easy! A company that is leveraging technology and making customer’s lives easier! Thank you!

Christophe N.

TROP DE MAIL DE SATISFACTION !

TROP DE MAIL DE SATISFACTION !! SPAM.

Aurélie Roux

Plus simple á faire

Le site est simple a navigation et plus simple à faire tout

Aileen Cook

Excellent customer service

The customer service is excellent , staff are very considerate and competent Reimbursements are made very quickly I would highly recommend Kozoo

Israel

Easy and fast

Perfect! Great customer service. I get confirmation of reimbursement just 2 hours after I sent copy of the invoice.Easy and fast , thanka

Lindsey Jackson

Hate this insurance. ManyPets sold to this company and they are unresponsive. I've called 5 times, e

Hate this insurance. ManyPets sold to this company and they are unresponsive. I've called 5 times, emailed even more, and I have never received a response! SO disappointed that Many Pets sold out to t...

Sheryl Little

We had nationwide pet insurance on our last dog. No issues very timely claims paid. When we got our

We had nationwide pet insurance on our last dog. No issues very timely claims paid. When we got our new dog I shopped and went with many pets and they were easy to work with paid claims timely no issu...

Kensie Soule

Would give zero stars if possible! We have been trying to get a claim processed since December, with

Would give zero stars if possible! We have been trying to get a claim processed since December, with no response. We now have a second claim as well and have no confidence that that will be processed...

Miriam w

We were switched over from many pets. Claims can take 3-5 month. Out renewal they raised me by $42 a

We were switched over from many pets. Claims can take 3-5 month. Out renewal they raised me by $42 a month that's insane! My monthly bill was 40 and now they raised me to $82. Next year they will pro...

HM

Frustrating Experience with Transition and Claims

I have had pet insurance for my entire pet's life through the provider. When they moved operations to another country, I was assured of a “seamless transition” to a new service. However, after the swi...

Stella Butler

Unpleasant experience with the service.

Compelled to switch from the service. It's been over two months trying to submit claims, and they are consistently unavailable by phone. Responses to emails take 4-5 days, yet I've been waiting for ov...

Kathleen Butterworth

Excellent company, there is every details there for you to see, clear and secure, easy to use, cheap

Excellent company, there is every details there for you to see, clear and secure, easy to use, cheaper than most insurance company, policy details are very clear to understand, thank you everypaw❤️

Cleve Long

Frustrating Claims Process Experience

We have an ongoing claim with this service. We were informed that the veterinary office managed all the necessary paperwork, which we provided. The vet confirmed that everything was submitted. However...

Julia Bruce

Good cover but annoying renewal price hike.

I am happy with the cover provided by Everypaw. However I am less happy with the annual renewal process which doubles the premium unless i apply for a completely new policy. Loyal custom does not seem...

Tracy Millhouse

Good service

Very easy to set up very clear instructions

Helen Cook

Easy Process for Insuring Multiple Dogs

The process to insure my three dogs was very straightforward. The site was intuitive and offered many options.

TR

Outstanding Pet Insurance Provider

This is the best pet insurance provider I have ever encountered. They are extremely helpful, and when my rabbit fell ill, the insurance payment was in my account within a week. I highly recommend them...

Andrea Williams

This company is a nightmare and so so so so SLOW. They definitely use AI to get good reviews! All th

This company is a nightmare and so so so so SLOW. They definitely use AI to get good reviews! All they say is dealing with a high number of claims month after month. Get more staff then! Or stop takin...

Philip Hind

Four the last four out of five months I have had an email from waggel to say claims are delayed due

Four the last four out of five months I have had an email from waggel to say claims are delayed due to high volumes which is completely unacceptable. If you don’t have enough staff to service your cl...

Mossie

Please don’t bother with this company. My cats are 16 & 11 so I’ve been with them a long time - the

Please don’t bother with this company. My cats are 16 & 11 so I’ve been with them a long time - the amount they add onto your premium each year is criminal, from £80 a month to £130 this year! The...

Steph

I have been using Waggel for a few years for my dog, and even though I haven't had to make any claim

I have been using Waggel for a few years for my dog, and even though I haven't had to make any claims up to yet, the price is reasonable and stays the same each year when it renews. I have just insure...

caroline saunders

My lad Tedd was never sick or sorry in over 9 yrs until Pancreatitis hit last September (2025) which

My lad Tedd was never sick or sorry in over 9 yrs until Pancreatitis hit last September (2025) which we then found out via emergency blood tests was caused by Cushings Disease. Waggel have been amazi...

Louis Sharpe

I haven’t had much experience with contacting them. However, there always seems to be a long call qu

I haven’t had much experience with contacting them. However, there always seems to be a long call queue, ive spoken to one lovely person, but the other was pretty rude with an attitude. No need for it...

Jen

I had an extremely disappointing experience with Petsecure. My cat became acutely ill shortly after

I had an extremely disappointing experience with Petsecure. My cat became acutely ill shortly after my coverage began. Despite the illness being sudden and clearly not pre-existing, Petsecure denied...

Nettie Carter

I regret choosing petsecure

I regret choosing petsecure. I understand routine and elective procedures are not covered, but unforeseen complications arising during recovery should be. I spent another $1600 for complications from...

Sidney Wright

Big Scam

They are simply scammers living off your money! great business for them, sucks for you! Processing bills takes up to 4 months!! Any sickness the pet gets is always and ALWAYS pre-exisitng, even if the...

Charlie Wilson

Avoid Petsecure/Petline - SCAMMERS

Avoid this company. They will find any way to rejects claims. Like others, they will classify issues as preexisting, even when medical records support otherwise. Not tell you your file is missing som...

Carlton Walker

I have been trying to cancel my pet…

I have been trying to get my pet insurance cancelled with Petsecure for almost a year, but they don’t respond to emails with written requests to cancel and I get the run around when I call them. They...

Lillie

horrible company that will legitimately…

horrible company that will legitimately trick you, and they will do this in a moment when you alredy under stress.

Sid K.

Quick response and clear payment information.

I received a swift reply to my online claim. The explanation regarding the payment amount was clear. Excellent customer service was provided when I needed further clarification. The payment was proces...

Dave Jinks

Just moved from another insurer

Just moved from another insurer, excellent web site, very easy to use, exact cover to my requirements, very good value.

Sheila Fisher

Good policy

Good policy. Reasonable price. No previous knowledge of this company and hope I do not need to use it.

DebbieW

Easy to Deal With

You only really know how good an insurance policy is when it comes to a claim. We had our first ever vet emergency which landed me with a big bill. Scratch and Patch made claiming very straightforward...

Cora Vik

Insurance 🤔

Mr Clark

I can highly recommend scratch and patch

I can highly recommend scratch and patch pet insurance .. This is my first insurance policy and felt very nervous when I had to put in a claim for my dog but I shouldn’t have worried at all as the pro...

Mikey Adams

Exceptional Experience with Pet Insurance

I’ve had an exceptionally positive experience with this pet insurance provider. The team is incredibly responsive and communicative! Submitting claims through the app has been straightforward, and rei...

xXSilver_StoneXx

Outstanding experience with pet insurance!

I enrolled in a pet insurance plan when I got my puppy, and I can't recommend them highly enough! This year has been tough for us. My young dog was diagnosed with a serious condition, leading to multi...

AB

Working in the animal industry...

Working in the animal industry I have seen my fair share of insurance companies! First time with Fetch which one of my newest family members. The claims process was so easy, quick and put your mind at...

Sara Possingham

Seamless claim experience!

I recently had to make my first claim for my cheeky cat Quincey after she snuck into my sewing room and chowed down on a spool of thread- and thankfully the experience with Fetch was seamless! I was a...

Alanya Darling

If Archie could type

If Archie could type, he’d be paw-slamming 10 stars out of 5 for Fetch right now 🐾⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Everything is super easy to follow, their customer service is friendlier than a Labra...

Storm Savage

Bulldog-Lifelong Customer

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor...

Claude Miller

My policy for my German shepherd came up for renewal the cost was £130 extra a month on top of my mo

My policy for my German shepherd came up for renewal the cost was £130 extra a month on top of my monthly payments when it renewed I told them it was too expensive, they said I would have to cancel my...

Michelle Suzanne

I have had insurance for my dog since 2023. Today is first day I have had to make a claim. I complet

I have had insurance for my dog since 2023. Today is first day I have had to make a claim. I completed the easy to complete claim form, a copy of the invoice and within 3 hours, the money was in my ba...

Davidvictormeldrew Idontbelieveit Thomas

Okay we joined Many pets beginning of Jan and yes there is a ABP Condition that you can't make a Cla

Okay we joined Many pets beginning of Jan and yes there is a ABP Condition that you can't make a Claim for a Pet under new Cover ( If you transferred in ) for about 14 weeks but Why Did Many Pets flaf...

Karen B

Nice and easy to setup plan, not intimidating like some plans that want to know the ins and outs of

Nice and easy to setup plan, not intimidating like some plans that want to know the ins and outs of your pets inside leg measurements! Still expensive but cheaper than many others and MP have better c...

Melissa Channe

Back in early December 2025 a claim we put in for our cat was refused - no grounds given and email r

Back in early December 2025 a claim we put in for our cat was refused - no grounds given and email received at 5:30pm on a Friday - leaving us extremely frustrated with no one to talk to. We put in a...

Debbie G

There are never any quibbles when making a claim. This gives me peace of mind that whatever our dog

There are never any quibbles when making a claim. This gives me peace of mind that whatever our dog needs, he can have. Some say the monthly costs are expensive. I would disagree when this peace of mi...