Review Time
11 Oaks, Coghurst Hall Holiday ParkThis lodge should never have been let. Prior to our holiday we contacted 1066 Holidays a couple of times to ask about the inventory of the lodge. It was evident that they weren’t familiar with the property and had no inventory as they couldn’t answer basic questions regarding whether or not there was a freezer for example. They did inform us that there was a washing machine. At least that information meant we could pack less and some washing powder. In their favour, they were always quick to answer the phone even if they couldn’t help us. When we arrived we were delighted with the size of the lodge. It was bright and clean inside and there was a large freezer too and also a dishwasher. If only we’d have known, we could have packed some dishwater tablets (and some salt and rinse aid because those warning lights were on too). The decking area of the lodge was filthy, cigarette butts, old cobwebs everywhere and a discarded manky mop. It was evident this area hadn’t been clean for a very long time. (See photos) There was a router for WiFi but no note of a network to connect to. We called 1066 Holidays again and they said they’d send someone to clean the outside (they never did) and that they couldn’t help us with the WiFi as it’s not worth contacting the owners for. On the day we arrived, we were approached by a couple of friendly longer term residents who asked if we knew about the parking restrictions this week as they’d be builders coming to dig up the road outside 11 Oaks for PRE-PLANNED works. No we weren’t aware! We’re also disabled badge holders who needed the parking space that came with the lodge. No one at Coghurst Hall alerted us to this important information when we arrived, or to the fact that we’d have limited or no water for much of our stay! In fact Coghurst Hall wouldn’t communicate with us about anything because we had booked with 1066 Holidays. We were in no-mans-land. No water, no parking, loud roadwork noises, not being able to flush a toilet, shower nor wash up! 1066 holidays shrugged us off and again were of no help whatsoever. Day 3/5 we found that the washing machine didn’t work either. The buttons lit up but we couldn’t press start!! Perhaps there wasn’t enough water to run it, perhaps it was broken. Who knows. We couldn’t even fill the kitchen sink with water as there was no plug.The path outside our lodge had now been completely dug up and our parking space blocked in with large barriers. Diggers were with us daily from 9-4. We couldn’t sit outside and nothing about our holiday was peaceful (nor clean). See photosDay 4/5, so desperate for a good shower, we called Coghurst Hall reception to find out if the showers at the swimming pool were working. “Yes” we were told. So with our booked and paid for tickets, a couple of us went to the pool. There were big signs saying that the showers were closed! No shower there either. Useless staff at Coghurst (aside from Jeremy who was an absolute gem). That afternoon, we receive a notification email from 1066 holidays that we’d been refunded £200. We had asked for help, not a refund. There was never an apology or an attempt to rectify the situation or even move us to another lodge. They didn’t have the courtesy to email or call us with any message at all, just “paid us off” with what they thought our ruined holiday was worth and leaving us to deal with all the issues. Would we ever book with 1066 holidays again who in their own words claim “we’re sticklers for ensuring your stay is the best it can be.”? NO, NEVER!
We stayed at shelfin beauport, the site its self is a lovely area. The caravan is situated close to the club house, swimming pool and park so would be ideal if you have children. It can be a bit noisy especially in the morning as it is next to the exit so work vans and cars pass by quite early.However i have only givern 2 stars at a push as the carvan is outdated and on our arrival the smell was awful. Dirty nappys were found in the cupboard behind the bin along with the last persons empty cans. Which didnt give us much hope that the rest of the caravan had been cleaned properly. Even after buying bleach and cleaning ourselves the smell lingered especially towards the bedrooms. ( smelt like damp/urine)Blinds were hanging off, the surround of the fire place was peeling away, the small tv did not work properly.We were disappointed on the whole. Even being outdated you could forgive if it was clean.
The lodge was as per our expectation, it was clean, the kitchen was well equipped and everything looked quite new. The size was very good and the 2 bathrooms was brilliant for the family. The only thing I would say about this place is some small practical items which would just make it that much better…. There was 1 bin in one of the twin rooms, maybe put one in the en-suite and the kitchen. Hooks - there was no hooks for towels in the bathrooms so we had towels hanging off doors to dry. Also the outside area gated off at the side could do with the trees cutting back you couldn’t use it because they hung so low. On the whole though a nice place that I would go back to.
Lovely accommodation, comfy beds, sofa and nice outdoor space, nice clubhouse/bar also. the issue we had was that our check in was for 12 and when we arrived everything was dirty from the previous guests. The cleaner did not arrive until 2 and when she did we was told to wait outside until everything was clean. Secondly we got lost when arriving on site as it is quite a big place and signposting isn’t great so definitely get a map from reception.
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