Review Time
I booked two airline tickets for my in-laws in November. After completing the payment, I received no confirmation email, which raised immediate concerns. I contacted the company through online chat and the agent assured me she would send the tickets. However, what I received was not actual tickets but an internal confirmation itinerary. I called multiple times, but was told only that same agent could assist me. Each time I requested to speak with her, I received various excuses. Despite repeated promises of a callback, I never heard back. I insisted on staying on the line until I received the tickets. I was informed they were “in processing” and would be sent by the weekend, but the weekend passed without any tickets. After more calls, I finally received them, and they seemed valid on the airline’s website but troubles continued. Two weeks later, I tried to select seats, only to find out the tickets had been canceled the same day they were issued. I was furious and called the company countless times, only to be transferred around. I was left on hold for over an hour at one point. The last representative promised to escalate my case and said a manager would call me back before 6:30 PM. It’s now 3:30 PM, and still no call. This company is a scam, registered in Australia but operating overseas. I strongly advise against using them and will report this agent to major platforms.
I booked two airline tickets for my in-laws in November. After completing the payment, I never received a confirmation email, which raised immediate concerns. I reached out to the company via online chat and spoke with an agent who promised to send the e-tickets. However, what I received was not an actual e-ticket but merely an internal confirmation itinerary. I called multiple times to request the real e-tickets, but each time I was informed that only that agent could assist me. When I requested to speak with her, I was given various excuses: she was unavailable or busy. Despite repeated assurances that she would contact me back, I never heard from her. Eventually, I insisted on staying on the line until I received the e-tickets. I was told they were “in processing” and would be sent by the weekend. Unsurprisingly, the weekend passed without any tickets. After more calls, I finally received them. While they appeared valid on the airline’s website, my troubles didn't end there. Two weeks later, when I tried to select seats, I discovered the tickets had been canceled the same day they were issued. I was furious and called the company countless times, only to be transferred around. At one point, I was left on hold for over an hour. The last representative I spoke to promised to escalate my case and said a manager would call me back before 6:30 PM, but it’s now 3:30 PM, and I still haven't received a call. This company is a scam; although registered in Australia, their operations are overseas. I strongly advise staying away from them and will be reporting this agent to major platforms.
I encountered a price discrepancy while trying to book a flight through this website. The fare displayed was $3391, and I proceeded to make the payment. My bank approved the transaction, but their system declined it. When I contacted the support team, I was informed that the same flight was only available at a higher price of $4049.80, contradicting the fare still shown on their website. If the higher price is correct, why does the lower price continue to appear? This is misleading and creates a poor customer experience. I have screenshots and emails that clearly show the original advertised price along with my payment attempt. Customers value transparency, and accurate pricing is essential for maintaining trust.
I had an extremely bad experience with one agent. I booked a flight and was told that e-tickets would be issued within 48 hours, but they failed to provide them on time. After calling at least 50 times, I finally received the e-tickets after 16 days, but it felt like a scam. I was unsure whether to buy another ticket or keep waiting. Each time I contacted them, I was told it was in progress and would be confirmed shortly. When I asked for a refund, they claimed they couldn't provide one, even though the airline's website indicated otherwise. This was the worst service I have ever received, and I will never book with them again.
I booked a flight for late December in November, but my ticket is still pending. I contacted them several times and was told it was in progress and would be confirmed within 24 hours. Each time I called, I was informed that the representative was busy and would get back to me, but they only reached out when I asked for a refund, stating it was already in progress. This was the worst service I have ever received, and I regretted not booking directly with the airline. The customer representatives were also very rude on the phone.
I had a remarkable experience with one agent who was truly exceptional! Although I didn’t make a booking, she handled my inquiry with professionalism and genuine care. She patiently guided me through all the flight information, answered my questions clearly, and ensured I had all the details needed to make an informed decision. Her warm and polite attitude was refreshing, and she went above and beyond without expecting anything in return. Her customer service skills are outstanding, making the experience stress-free and pleasant. I highly recommend her service to anyone seeking reliable assistance.
Once payment is made, there is no assistance available, even if extra fees were paid for changes. A few representatives only work limited hours, and if any issues arise outside of those hours, there’s no help. If you ask for assistance from other teams, they are unhelpful and you are left waiting for the designated agent to assist or in the dark if she is absent.
I attempted to book a flight with this company yesterday. After entering my credit card details, I received a message saying the booking was not confirmed and to call them. When I contacted them, the representative put me on hold and after a long wait, told me she would call back in 10 minutes. The next day, I am still waiting for that call. When I called again, I was informed that the booking was canceled. They did not send any emails or contact me about this. I was suspicious of their practices and decided to cancel my credit card. Hopefully, they won’t withdraw any funds, though it shows that payment is pending on the canceled card. This was the worst experience I've had with online flight booking, and I will not use this service again.
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