1cover.com.au

3.4
3.4 Based on 109 reviews

1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and N...

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Average Rating

3.4

/
5

109 Reviews

5 Star
57%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
38%

Filtered Reviews

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Review Time

Cath Grealy
Satisfaction through the chat

My questions were answered and acted upon by Taylah.

5
Date of experience: Aug 04, 2025
Sarah Simpson
quick response by chat and correct…

quick response by chat and correct error so problem was solved - thanks Maisie

5
Date of experience: Aug 04, 2025
Christopher Roach
Well priced policies

Well priced policies. Good customer service. Easy online access to set up and make changes

5
Date of experience: Aug 04, 2025
Pamela Willcocks
1 Cover were very helpful with our experience

The representative, TC, was extremely polite and more than willing to help with my enquiry. Unfortunately we had to cancel our trip due to a family medical issue. We will come back to 1 Cover when we plan our next trip. Thank you TC

5
Date of experience: Aug 04, 2025
Janine
Maisie responded promptly and corrected…

Maisie responded promptly and corrected information as requested.

5
Date of experience: Aug 01, 2025
Kesia Tee
Sela was amazing, clear, professional, and genuinely helpful.

She took the time to explain the terms and conditions and made sure I understood exactly what I was purchasing. I really appreciated her reminder to read the policy myself so there are no surprises later, that kind of honesty and care goes a long way. Thanks, Sela, for making it all so easy!

5
Date of experience: Aug 01, 2025
Blecha
Maisie was able to extend the policy as…

Maisie was able to extend the policy as needed, whereas the normal online system kept rejecting my card.She was of great helpThanks

5
Date of experience: Aug 01, 2025
Ezra Sanders
Taylah was great with the information…

Taylah was great with the information we needed, very prompt.

5
Date of experience: Jul 31, 2025
Sharlene Adams
Mia on the chat page was very helpful…

Mia on the chat page was very helpful and quick

5
Date of experience: Jul 31, 2025
Teresa
DON’T USE THIS GROUP

Booked a multi stop trip and the first flight in my return home was overbooked - I had no seat and missed the whole trip back. Needed to book flights urgently to make it home in time. Unless your plane is falling out of the sky, a cyclone or hurricane has affected your flight or if it’s been hijacked you are covered for 0. Overbooking occurs frequently and this time I got caught out. Using this 1Cover insurance was a waste of time and money.

1
Date of experience: Jul 30, 2025

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Business Details

  • 1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.

    We specialise exclusively in travel insurance - it's all we do, and we do it well.

    See more

  • email info@1cover.com.au
  • language https://1cover.com.au

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