Review Time
Absolute waste of time, should be called 0COVER, had all the proof and spent alot of time on providing all the information necessary for them to find away or loop hole not to cover, absolute disgrace and will be taking it further , I don't recommend anyone use this company with confidence and the reviews back my statement up, shocking
Been with 1 Cover for the past 25 years and never made a claim. When I informed them I was thinking of taking my business elsewhere, they said they'd offer me a discount. When I contacted One Cover they said "Unfortunately, I cannot see any noted pertaining to a discount offer on your account." 1 Cover, very good at taking your money, not very good at looking after loyal customers.
Made a simple claim for lost travel documents and missed flights due to the lost documents. They made me jump through administrative hoops for 6 months with very long waits between replies. After which my claim got denied because my trip ended up being a couple days longer than planned. My claim was for events that occurred during the initial period of my trip for which I had purchased cover. They will use every trick in the book to deny your claim. Stay clear.
I travelled to Bali in January for a nice break and unfortunately we got Bali Belly. This is the first time I have had to make a claim with 1Cover and it was a relatively smooth process. I received my payment within 5 days. I will definitely use again for my trip later in the year.
Recently travelled and had one cover as my travel insurance, got struck because of health issue and I lodged them claim, claim process was so smooth and the claims manager(Harshitha) was very understanding n helpful. She was emphatic throughout my process and dealt the process with high professionalism and compassion.
1Cover was very easy to get cover for my trip to New Zealand, they have a simple claim process and explain in detail what can and can't be claimed along with tips for my travel. I have always used them and always will knowing they have my best interest in making sure I get home safely
These guys are pirates..Total 100% rip off - do not hand your money over to them as they are laughing all the way to the bank. Genuine loss incurred during period of cover and they gave me not 1, but 8 reasons and clauses why I'm not covered. Let that sink in - 8. Don't be sucked in.
Worst travel insurance company I have dealt with! My luggage bag was completely lost in Madrid and never found. The low cost airline based in Spain refused to pay compensation in any form but cheque to NZ and this form of payment not accepted in NZ. 1Cover would not cover any clothing item in my bag without a receipt. I provided bank statements, photos and receipts for about 30% of my clothes. I mean how can they expect people to keep receipts for clothes that they buy? IT IS UNREASONABLE! With depreciation I only received around $1000 for a bag that was packed for 6 weeks in Europe. They also did not pay for all the essential and clothes that I had to buy while stranded overseas without a bag.
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on.
We specialise exclusively in travel insurance - it's all we do, and we do it well.
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