Review Time
Purchased an extended warranty with my new vehicle. Annoyingly had a slight issue very early on, however when I contatced 2020 they were very helpful from the start and paid my claim for an ABS sensor. Very pleased and will be renewing with them.
Cannot fault this company one bit. Had an issue within 3 weeks of buying my new car. The dealership told me to call 2020 warranty. When I did they explained it to me really well and paid out my claim with no issues. Will 100% renew when my policy expires.
Not worth the paper it’s written on. We have had endless issues with the vehicle we purchased and nothing is covered. Check the wording before the buy the car. Despite what the company say their warranty cover very little. The issue with the car was from day 1 of collecting the vehicle. The steering wheel wouldn’t even sit straight! We were given different information on how to “claim” and then the car company “gave” up and bank transferred the payment to us. The warranty company themselves are worthless as they cover barely anything!!! Stay away from this company!
AVOID AT ALL COST - I would strongly recommend avoiding this company for your vehicle warranty purposes as they refuse to pay out if you don’t send them an estimate document beforehand even though the part that went faulty is covered and the entire bill is below the covered amount so there shouldn’t be a problem. They will say it’s due to this and that but realistically you’d expect a little human error in these things and it’s not even reasonable to reject such a claim especially when total claim would be around £90 to be reimbursed to me.I had spoken to their claims team and then they continued to reject and say we won’t be able to do this and then received a rather rudely worded email from the claims manager Louise. Millie from customer services was excellent and didn’t have a problem with her it’s just a shame the company is so strict and can’t even budge for their customers in the slightest. Especially those with reading disabilities and disabilities in general like seriously you cover up to £150 for the switch including labour yet the amount you’d cover for me is about £90 which is understandable but for a negative review on multiple platforms, a dissatisfied customer who will spread the word is really not worth it to your team.Another note, I’ve read some of the other negative reviews on here for example Mr Edward’s and what that customer has done was completely uncalled for and disgusting so I understand reviews like that are just unfair. However in this case I’ve been lovely with the team except a little disappointed however as a customer who’s new to vehicles and warranty service given I’ve just passed my test not long ago and was gifted with a new car was lovely but this experience has just made me very wary of companies that offer warranty. It’s just really upsetting that a company like this chose one of the strangest excuses even though I meet all the checklist requirements to be covered and was happy and understanding that the limits I had, what was covered all by one simple mistake and it’s invalidated the whole thing. I just wish someone would be more understandable of customer situations rather than just not looking into what I have to say EXTREMELY disappointed…
One excuse fits all. they will turn down any claim on the simple excuse they have put into the policy 'wear and tear' This can apply to anything. i dont think they will ever pay out. useless worth of paper and now i will have to take matters against the retailer under the consumer law as its only been a month since i purchased the car.
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