Review Time
Just like everyone, I was completely skeptical about warranty but Milly at 2020 restored my faith. The process for making a claim is straightforward and everything was handled very quickly (less than an hour) which makes it great for an old boy like me. Thank you 2020 and thank you Milly for your wonderful help.
As a dealer I had a customer who was having starting issues on their drive, called Gary our Rep... within 2 hours they had picked the car up and dropped it back to us for diagnosis.Can't fault 2020 Warranty!Highly recommend! Thank you Gary, Simon and team.
The review I wrote and gave one star for is not here, because someone has removed it. However, what I will say my review was based on the response of 2020 which was they would not cover the faults on the car if they were apparent when you took the car. I believe this should be the case with all warranty companies, The garage must ensure the car has no faults before they put a warranty on the car, they cannot tell you to claim the fault they never fixed before selling you the car, Thats why they make a profit, to give you something safe to drive.I agreed to settle my dispute with the Garage Moorhouse Beds for 1700 pound based in the faults I noticed myself; I have already spent 2500 in putting it right and will now go to a main dealer for another 1500 of work. It's nonsense letting a warranty company pick up the bill for selling you a unroadworthy car and probably illegal. This is why insurance prices rise every year, but the warranty company also has to check out the dealers it allows to sell the products not just look at volume of sales
Having had dealings with 2020 for the last 4 years, we can honestly say we have never had a problem with any claims that have, unfortunately, had to be made.The team are knowledgable and will help whenever they can. They are always willing to answer questions no matter how trivial the question may seem. As a dealer who has been using them within my own business and a previous business I worked for I would have absolutely no hesitation in recommending them.
I was a dealer for 2020 Warranty and was looking forward to building business with the company. Unfortunately, on the one occasion I did need to claim, the service provided was woefully inadequate. Before proceeding with any repair, i followed their process to the T, and also checked with 2020 Warranty to confirm the item to be repaired was covered by the policy, to which i was assured it was. This was very important, because i had to make a decision whether my customer's vehicle was repaired or whether i replaced it. Despite assuring me before any repair was carried out that the repair was covered for the exact assumed reason it was diagnosed for, 2020 refused the claim, with no evidence to backup their reasons for 'wear and tear' and 'inherent fault'. Yet, when challenged, they couldn't evidence any public source of information a consumer or the dealer could reasonably have found this information, nor did they put any exclusions on the policy. It was absolutely clear to me they never had any intention of paying, and the loose excuses used were deliberate to get out of paying. 2020 Warranty left myself and my customer high and dry to the tune of thousands of pounds, after much delay wholly caused by themselves. This is not a level of service I can be providing to my customers and I have now ceased any relationship with the company.
Not worth the paper it's written on. No help whatsoever, my mechanic rang the company who said the Lambourn sensor wasn't covered. I checked my warranty ant it was covered but me mechanic fitted it anyway and suggested I claim. They didn't want to know, no conversation nothing. I'm going to the small claims court.
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