Review Time
So I'm NOT returning a shirt, I just wanted TO BUY MORE! However, I wanted a different size different from what I ordered 3 years, 1 year and 2 months ago. Fyi, I did the try all three keep the right size and return the other two, or keep all, routine.
But this is the email I got back from Customer Service:
"Wouldn't get caught up in the Letters and Numbers too much though.
But you have already tried the fits between the i4 and i6 and sent them back... so that further confirms the i4 and i6 are you fits!"
If I'm running the business, I would say, "ok, we know how our body changes overtime, don't worry we'll send you the sizes that you returned so you can try them again" and ORDER MORE!!!
My advice, if you're thinking of buying this shirt. Don't gain or loss weight because they don't want you to order the size that's different from your last!
So I'm NOT returning a shirt, I just wanted TO BUY MORE! However, I wanted a different size different from what I ordered 3 years, 1 year and 2 months ago. Fyi, I did the try all three keep the right size and return the other two, or keep all, routine.But this is the email I got back from Customer Service:"Wouldn't get caught up in the Letters and Numbers too much though.But you have already tried the fits between the i4 and i6 and sent them back... so that further confirms the i4 and i6 are you fits!"If I'm running the business, I would say, "ok, we know how our body changes overtime, don't worry we'll send you the sizes that you returned so you can try them again" and ORDER MORE!!!My advice, if you're thinking of buying this shirt. Don't gain or loss weight because they don't want you to order the size that's different from your last!
When I got the original fitting package even though I selected tall every single one of them were too short. I then ordered a t-shirt anyways after being suggested I get the wavelength size and it's been two business days and I've got no tracking number or any response from my three or four emails even though their website states that they reply between 1 and 2 hours in business days. Very disappointed
Beware! The tshirts seem good but wear out after the first wash. The one I have washed 4 times is now rolling up from the bottom. Color fading out is normal. On to of that, their return process is extremely misleading. You have to pay for returns and even then, they give you credits not a refund to the original payment method. In today's world, if that is your policy, be explicit about it so us customers dont feel cheated. What am I going to do with $100 in credits when I do not like the tshirts any more?
The shirts seemed fine but the color selection made me feel like I was shopping of the clearance rack, with all the main colors not available.I contacted them in September and got no reaction, but I still got promotional emails.After responding to their promo, angry for not getting any responses, this is the response I got."3 FIT Theory Support Sun, Oct 5, 8:16 PM (13 hours ago)to darrenNah, we replied to your last email... but you never responded"Not even a name provided so I knew who was providing such horrible service!I have been charged the original fee, plus $20, plus $15 and I wanted to return all 3 shirts.
Today I was ironing a couple of the 3 Fit Theory t-shirts that I own, and for grins decided to look at the reviews on the company. Pretty surprised at all of the negative customer service reviews, to be honest. So let me tell you about my experience with these shirts. First of all, I wear t-shirts ALL OF THE TIME, so I consider myself a t-shirt Connoisseur. I own very expensive dress t-shirts down to lowly everyday cheap wear. I stumbled on 3 Fit about a year ago, and their fit process, and followup customer service was excellent. Picked teeshirt size I wanted, sent the others back, order a new batch, and all was well. Now about the shirts - The shirts are stitched better than most other very expensive t's, the 100% cotton version is thick, subtle, soft, and even after a half dozen washings still look terrific. Wanna tell the quality of a well put together t-shirt? Iron it. See how it lays out, how clean the armpit stitching is, whether it pulls in any direction when flat. Poor quality stuff bunches up at the collar, around the armpit section, and across the body. Personally, I love the feel and quality of 3 Fit Theory, and for the price you simply can't find a better made T-shirt.
Terrible customer service. The three shirts they sent were too tight, ok, shouldn’t be a problem according to their advertising. I paid an “refit fee of $6”, explained that all three shirts are too small and that I sent all three back, their response was wear and wash the i13 size a few more times and let us know what you think. Hello, I just said I sent all three back to you! I guess I was too rude to them and they haven’t emailed me back yet. What a waste of money, buyer beware.
I bought six of their shirts three months ago.They fit great and were generally comfortable. No problems there.But they just don't stand up. I've worn the black t-shirt I bought six times and it is no longer recognizable as black. It kind of has an orange undertone to it at this point and has faded beyond recognition.These shirts aren't expensive, but I do expect them to perform better than the 10 wears you get out of an H&M t-shirt.But unfortunately they don't. Won't be buying again.
3fit promotes the customer paying an extra fee to keep all three shirts in the initial “fitting“ package with the promise that the customer will have a $30 credit toward future orders. When I went online to order more of the fit that I had chosen, it was out of stock. Customer Service promised to email me when it became available again, but that was over a month ago. Follow up emails have been unanswered. Maybe they are out of business.
If there were a hall of fame for bad customer service, 3FIT Theory would be the main exhibit.Here’s the reality: they only respond via email—no phone, no live help. I’ve raised the same issue not once, not twice, not three times, not four times, not five times, but six times, and every reply has been the same frustrating loop. They keep insisting I can be “fitted” for $3–6 when the actual charge is $39. That’s not a misunderstanding—that’s deception.And it’s not just me. A quick look at Trustpilot (2.5/5 score with 76% 1-star reviews) shows the pattern: • Customers get ghosted after emailing for help. • Others are told their return “isn’t a big deal” because postage would cost too much—yes, that was an actual customer service response. • Hidden $10 non-refundable fitting fees pop up after the fact. • Sizes are inconsistent, and they charge people just to test fit shirts.Reddit backs this up: people report condescending replies, being forced to pay shipping even with “premium” memberships, and some even had their accounts canceled and fees refunded without warning—no explanation, no dialogue. One user called it “the single worst customer experience I’ve ever had.”That’s exactly how it feels. This company isn’t just unhelpful—they’re actively hostile to customers.Bottom line: this is an absolute scam, stay away. I wish I had read the Trustpilot and Reddit reviews before handing them a dime. Don’t make the same mistake I did.
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