Review Time
Unfortunately, 50Five refuses to pick up the phone or back a customer. You can only talk to an IA-bot. The IA-bot cannot give status and explanation about an open ticket. And they won't call back. So, you get stuck. in fact, there is a local phone number, but then the computer will just hang up on you after a while.
Be warned!
Unfortunately, 50Five refuses to pick up the phone or back a customer. You can only talk to an IA-bot. The IA-bot cannot give status and explanation about an open ticket. And they won't call back. So, you get stuck. in fact, there is a local phone number, but then the computer will just hang up on you after a while. Be warned!
This is truly an idiotic company; it makes me angry every day. Since they took over Shell's business, charging rates have tripled. I'm paying exorbitant fees plus VAT just to charge my car at home. It's impossible to contact their customer service representatives; the calls are all automated and don't solve anything. My ticket number is 214206. I've been waiting for so long, my patience has completely worn out. Can you please help me resolve this?
This is the worst support I have ever experienced in my 67 years, and it is shocking that we are paying for this level of service.Recently, customer support was replaced by a chatbot that is completely unable to help. When I request to speak to a human, the phone call is simply disconnected in the middle of the conversation.I feel trapped by this company. I have paid for the charging point, yet they decide when it works and when it does not, without providing proper support or solutions.Avoid working with this company at all costs.
Got so problems with charging, I have tried many times to call and solve problem. Today is spoke with Mindy from customer service, shes the only one that listened to me and provide very helpfull informations. Shes the only reason reviev jumped from 1 to 3 stars
I recently migrated from Shell to 50five, a total disaster. It is a month now that I can’t charge at home with my personal wall plug. I suspect it is simply because my RFID card is not registered in their database and I can’t add it manually in the app. Tickets opened, no answer. Not a single number to call. Zero for customer service and migration planning…
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Dit is het Trustpilot-account van 50five Nederland. 50five is een snelgroeiende Europese laadpaal‑specialist. Wij installeren, beheren en onderhouden thuis‑ en zakelijke laadoplossingen, inclusief advies, laadpas (MSP) en installatie. Wij beheren inmiddels meer dan 150.000 laadpunten en realiseren maandelijks miljoenen laadtransacties. 50five is actief in meer dan 10 landen in Europa. Wij zijn onafhankelijk in productkeuze, bieden merkonafhankelijke laadpalen, gecertificeerde installatie en deskundige ondersteuning.
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