Review Time
We acquired our table and benches nearly four years ago. Although we faced some challenges with different legs for the benches and table, we found a compromise and moved ahead. The table is stunning and aligns perfectly with our vision. It’s worth every cent. Supporting small businesses is vital, as they invest significant effort into creating something unique. Their ongoing support is always available via phone or email. These products are built to last.
We bought our table and benches nearly four years ago. There were some issues with different legs for the benches and table, but we reached a compromise and proceeded. The table is absolutely beautiful and is exactly what we envisioned. It’s worth every cent. Supporting small businesses is crucial, as they dedicate significant effort to craft something special. Their continued support is always accessible via phone or email. These products are made to last.
My experience was not great. I ordered a dining table and a set of six chairs. The first problem was that the chairs arrived unexpectedly, and fortunately, we had someone at home to accept the delivery. It turned out that the chairs were supplied by a different company. I received an apology from the customer service team for the lack of communication, which seemed acceptable at that time. The second issue was that I was surprised to find the table required assembly. I may have overlooked that detail on the website, but fortunately, I had the tools and capability to manage it. The third problem arose when I discovered that the table's surface had been damaged during transit, with a small chip present. After following up, the solution offered was a hard wax kit to repair it, which I doubt will be effective. The fourth issue was that the steel legs had a considerable amount of residual debris from the cleaning process. I began to lose faith at this point and spent time clearing it out. The fifth issue was realizing that parts for the table extensions were missing. Customer service apologized again for not informing me that these would arrive later. The sixth issue arose when the missing parts finally arrived; they were also poorly packed, resulting in scratches and flaking paint. The response from the company was to direct me to a paint available online, suggesting that once I purchased it and applied it, it wouldn’t be noticeable. At this stage, I was completely frustrated with the service.
The service and product were outstanding. From the moment I reached out with an urgent request for a table ahead of a 70th birthday celebration, the team was incredibly accommodating. They addressed all my inquiries and assisted with delivery. We were thrilled when the table arrived on time and it was gorgeous—solid with unique markings, exactly as we desired. Thank you so much! I highly recommend them for their exceptional service and beautiful product quality.
I contacted customer service to confirm if a specific bench was in stock. I was told I would receive a callback, but that never happened. The website indicated availability, so I placed an order for ten benches as advertised. I received no email with photos and had to repeatedly follow up for a response. Eventually, I received one photo of three benches from an angle that made it hard to evaluate. When I inquired about the limited options, I was informed only three were available and they wouldn’t be restocking. The other photos revealed poor quality, likely explaining why they were still in stock. I requested a refund. They were quick to take my money, despite not having the advertised options, so I’m left wondering how long it will take to receive my refund and how often I’ll need to follow up.
I cannot recommend this company highly enough. From the easy ordering process to timely delivery updates, which were ahead of schedule, I have no complaints. The furniture quality is beautiful. Even when I made a mistake regarding the stain color, Craig handled it with remarkable patience and support. He exceeded expectations with his level of customer service. Thank you so much; if I could leave a ten-star rating, I absolutely would!
I haven't received my table yet, and I'm hoping for delivery before Christmas. However, I felt compelled to leave a review highlighting Craig from customer service, with whom I've spoken multiple times. Initially, we discussed wood options, and later I changed an order. He is a true asset to the company—refreshing to communicate with someone so professional and articulate.
The table is beautiful and just what we wanted. Being able to select the custom size, color, finish, and leg style was fantastic. I had several questions before placing my order, and they were answered quickly and thoroughly through the online chat. Sample pieces arrived promptly, and the table was delivered faster than anticipated. I would definitely order from them again and recommend them.
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Acumen Collection is based on the idea that furniture should both be available in the exact size and finish you need whilst being sustainably conscious of our environment. Acumen Collection's range of furniture and homeware products give rustic or industrial charm to your home and perfectly match any individual interior decoration/personality. Acumen Collection believes in supporting the UK SME economy. As well as producing products in their own Timber workshop and welding room they out source some of their manufacturing to highly skilled workshops in the UK. This Cumbrian based design and manufacture company believes that design and functionality go hand in hand. Thats why Acumen Collection offers you durable high quality furniture and homewares that will last a lifetime. At Acumen Collection you fill find a large selection of shelving, home office, dining and other general purpose furniture for around your home. The product catalogue is evolving and will grow as they continue to service their market. See more
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