Review Time
I wanted to share a quick note after picking up my new flagship 3D printer from the service yesterday. The technical support staff were incredibly helpful, assisting with stock allocation and providing valuable advice. The representative who called to inform me that everything was ready for pickup did an excellent job explaining the process. The printer is currently busy with self-calibration and seems to have a personality of its own! Overall, it has been a fantastic experience with a UK-based company. I also received a welcome email yesterday. Now it's time to start creating! Best wishes.
Just a quick note to share my experience after picking up my flagship 3D printer from the service provider yesterday. The technical support was incredibly helpful, assisting with stock allocation and offering valuable advice. The representative who called to confirm everything was ready for collection did an excellent job explaining the process. The printer is currently self-calibrating and seems to have a personality of its own! Overall, a fantastic experience with a UK-based company. I received a welcome email yesterday, and I'm excited to start creating. Best wishes.
We purchased a laser from the service provider at a fantastic price, and they arranged for same-day delivery just hours after ordering. Upon arrival, we noticed a quality control issue from the manufacturer, not the service provider. I sent an email and received a callback within minutes. They promptly organized a replacement, which was on our bench before we even opened the next morning, all within 24 hours of the original order. As long-time customers, we've bought numerous printers from them over the years, and the service has been flawless every time, with no issues. The sales team is always a pleasure to work with, and we highly recommend them. Special thanks to the team members for their exceptional service.
I ordered a printer from the service provider as they're an authorized reseller, and they have been fantastic! I had a few questions about shipping, used the live chat, and connected quickly to get answers within minutes. I ordered on Wednesday and received delivery on a pallet on Thursday without any issues. The entire process from ordering to delivery was seamless, and I'm very satisfied. I'll definitely return for my next printer!
I want to recommend this service provider; their service is exceptional. I've had two separate orders, and they keep you fully informed with next-day delivery. I will continue to recommend them for all my 3D needs, and the staff is incredibly helpful.
I ordered a large printer fairly late in the day and received a call shortly after to thank me for my order, which was a lovely touch! They informed me that they might not be able to ship it the same day, which was understandable given the size. It arrived the next day, nicely wrapped and secured to a pallet. I had no issues at all and would definitely recommend this service again.
Last year, I purchased a 3D printer from the service provider. Recently, I needed assistance because the printer developed a fault. A team member invited me to bring the printer for inspection, and if necessary, to have it fixed under warranty. They quickly identified and resolved the issue while I waited. During a test print, I got to see the impressive technology room at their facility. Excellent service from a great company. Thank you!
This was my second time using the service provider, and I will definitely return. The advisor guided me through the purchasing process since I couldn't do it online due to my circumstances. I picked up my printer the same day, and a staff member even assisted me into the car. They went above and beyond from start to finish. Thank you!
I purchased an item and received a delivery date shortly after. However, the item wasn't delivered on that day or the next. It finally arrived a few days later, and due to the inconvenience, the service provider kindly offered two free reels of filament as a goodwill gesture, even though the delay was with the courier. I appreciate that they responded swiftly without any hassle, and the goodwill was offered without me asking. It's refreshing to deal with a seller that values their customers, and I will certainly buy from them again.
Good customer service is rare these days, and I felt compelled to leave a review. I was just ordering a single printer but enjoyed the entire experience. When I reached out to support with a question, the representative informed me about an offer for free filament that I had missed. They provided this information without me asking! I expected there to be a catch, but there wasn’t. Great pricing and super fast shipping as well!
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