Review Time
My 95 year old mum bought a very expensive bed which after a couple of years stopped working. I tried to arrange a repair on her behalf and found the customer service practice completely unsatisfactory. You have to pay £189 up front but they won't give you a date when they are going to fix it. They told me they would call sometime in the next few weeks. What kind of a company doesn't have a basic diary/ appointments system? As a customer, it leaves you feeling used and unvalued.
In October 2020 I ordered 2 Classic Adjustamatic single beds with Sleep ID mattresses together with 2 Stirling chairs and a matching sofa. These were purchased mainly for my husbands benefit as he had Parkinson’s and dementia. 6 months after receiving these items my husband had to go into full time care and he passed away 18 months later. The issue I have is that the ID mattresses were not fit for purpose. The pressure in them was were meant to be adjustable to suit the individual's requirements but they do not work and deflated very regularly even on the bed that was being used. I have over the last few years developed osteoporosis and sciatica and my condition has worsened considerably due to the malfunction of the mattress I have been forced to use. I contacted the service team and management about this issue and, although I know that the company have stopped supplying these mattresses because of the fault in them, all they offered me was a 20% reduction in the price of a new mattress owing to the fact that they were now outside of the warranty -even though I bed hadn’t been used! I had to accept this and have now received one new mattress and can tell within a few nights of sleeping on it that my back pain is very much improved. I can’t say I am impressed at all with the attitude taken by this company in respect of this matter and would not use them again.
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At Adjustamatic, we have been proudly manufacturing high-quality adjustable beds and riser recliner chairs in the UK for over 60 years. With a commitment to craftsmanship and innovation, we hand-make each product in our UK-based factory using only the finest materials to ensure superior comfort, durability, and support.
What truly sets us apart is our exclusive NHC Cyclo-Therapy® technology; a medically proven system that helps ease aches and pains, improve circulation, and promote relaxation. This unique feature can be built into our adjustable beds and riser recliner chairs, providing therapeutic benefits that can enhance overall well-being.
Being a UK manufacturer allows us to maintain exceptional quality control while offering a bespoke service to tailor products to individual needs, whether it’s sizing, fabric choices, or additional comfort features. Our mission is to help people live more comfortably and independently with products designed to support mobility, relieve discomfort, and improve sleep quality.
With six decades of experience and a strong reputation for excellence, Adjustamatic remains a trusted name in the industry, delivering British craftsmanship, innovative technology, and outstanding customer care. Experience the ultimate in comfort and support with Adjustamatic’s range of adjustable beds and riser recliner chairs. Find out more on our website.See more
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