Review Time
Horrible service I ordered few items it’s arrived small I sent it back by tracking number I saw yesterday it got delivered and for 2 weeks I send emails and messages for them to return my money back from this order and they keep ignoring me .
Horrible service I ordered few items it’s arrived small I sent it back by tracking number I saw yesterday it got delivered and for 2 weeks I send emails and messages for them to return my money back from this order and they keep ignoring me .
Agent provocateur never misses, but the lovely senior customer service team in particular, Sarah, has been brilliant during my trouble with a misplaced package and very swiftly chased the delivery company up for investigation and resulted in a full refund. 🫶🏼 this was completely the delivery company’s responsibility but the AP team were so polite and helpful 🎀
Sarah was phenomenal. She quickly addressed and handled my issue with clarity and efficiency. It was my first time both ordered and having to make a return with agent provocateur and Sarah made it wonderful! I will definitely order from here again knowing their have a capable and competent staff at hand for any and all questions. Thank you so much Sarah!
Worst customer service experience. Ordered 4 bras, would only refund me for 2 cheapest returned items claiming that the others had marks on them. Explained these are exactly how I receive them, they weren’t even tried on but they wouldn’t take no for an answer.I don’t know what’s happened to this brand but it’s gone downhill. I’ll never buy from them again and wish I’d seen how bad their reviews were before I ordered!
Don’t order from here…Ordered 6 items from here in different sizes as was unsure of the fit.. unfortunately had to return all items as they were too big & returned the next day. Waited over 10 days to be refunded and just received an email to inform me that they won’t refund me for 1 bra as a hook was slightly skewed.. I didn’t even check the hooks as they delivered but now they are asking for £7 postage to return me the ill-fitting bra.. I will try to attach a photo of the offending hook.. shocking customer service
I had an issue with a delivery being returned to sender, which was understandably frustrating at first. However, the customer service team at Agent Provocateur handled the situation brilliantly.Ana from Client Services was professional, responsive, and genuinely helpful throughout. The issue was resolved quickly, the delivery fee was refunded, and my replacement order arrived with next day delivery, which completely exceeded my expectations.It’s rare to see a company turn a disappointing situation into such a positive experience, but Agent Provocateur absolutely did. Thank you for the excellent service, it’s very much appreciated.
I purchased four items from Agent Provocateur and needed to exchange one due to sizing. Customer service clearly stated that there would be no additional shipping fees on exchange items, yet I was still charged nearly £30 for the return. This is misleading and unacceptable. Very disappointing experience - I would not recommend.
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As a luxury lingerie brand and one of the most iconic fashion brands worldwide, we craft luxurious lingerie of the highest quality for our valued customers. We are proud to be synonymous with global leadership in style, design innovation and the empowerment and celebration of women.
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