Review Time
Airbnb allowing hosts extort money from the guests.By mistake I booked an accommodation for 1 person instead of 3. While amending the booking, the host asked 3 times the cost of the apartment. ( 330€ instead of 110€). Normally only extra city tax was to apply. I rejected host’s offer and he cancelled my booking. I lost the money I paid and the host refused me to check in (even alone).Despite of me providing the screenshot of differential I had to pay on this apartment (extra city tax), I was explained by Airbnb that I had to accept the amendment (330€).. I had the impression that all people of Airbnb support were merely bots 🤖
We booked a penthouse through Airbnb (booking code HMYEJHSQ3M) expecting quality accommodation for the higher price. Instead, what we got was filthy, unsafe, and nowhere near as described.The Property IssuesFilthy and poorly maintained: Floors so dirty our feet turned black, kitchen counters and seals greasy and unhygienic, oven still full of old food. We avoided cooking because it was disgusting. Coffee machine left full of old pods. Even glasses had to be washed before use.Bedding and furniture below standard: Stained yellow pillows and linens with no protective covers. We had to use towels to make it bearable. Bedrooms had no mirrors or proper furniture, so I was forced to get ready at the dining table.Unsafe shower: Water pressure and temperature changed on their own, surging dangerously hot. I have video evidence of this. The curtain dragged on a wet, slippery floor and no slip mat was provided — a serious hazard, especially for children.Unusable terrace: This was the main reason we booked, but it was effectively worthless. On arrival, only two tiny bistro chairs and a filthy nylon couch were provided. After three days the host brought two unstable beach-style loungers that collapsed when used. For a listing advertised for four people, this was completely inadequate.Air conditioning drainage system: On day two the host asked us via WhatsApp to empty large water containers that the AC pipes drained into — one hidden in the wardrobe, right where clothes should hang. By the time we were told, they were extremely heavy and difficult to move. This is substandard, unhygienic, and potentially unsafe.The Host’s ResponseWhen I raised these issues privately with the host via Airbnb messages, he apologised twice, admitted our stay was not comfortable, and said he would “look at improving things.” He never disputed the problems, which speaks volumes. Yet when asked for compensation, he refused.Airbnb’s ResponseHere is where Airbnb truly failed. I reported these issues after the first 72 hours of check-in — not because I wanted to wait, but because I didn’t know about this strict policy. Had I known, I would have reported immediately. Airbnb then told me I was not covered by AirCover because I missed that deadline.Even though I provided photos, videos, and host admissions, Airbnb stuck to their policy. Safety hazards like scalding showers and being asked to empty AC waste buckets meant nothing compared to their 72-hour rule.After “pleading with the host,” Airbnb came back with a token offer of €100 from the host as a “goodwill gesture.” Considering what we paid and the seriousness of the issues, this was insulting. I asked for at least £400, which is still less than what comparable properties in the area charge for much higher quality, but this was refused.To make matters worse, Airbnb then offered me a €100 voucher towards a future booking — despite me already saying we would never use Airbnb again. They treated this as a minor inconvenience rather than the unsafe and unacceptable situation it was.The Bigger ProblemThe worst part is that this host is still able to list this atrocious property. Despite clear evidence of unsafe conditions and misleading advertising, Airbnb has allowed him to continue operating. Their policies protect hosts, not guests.Airbnb’s “AirCover” guarantee is meaningless if it prioritises deadlines over safety. Guests are left exposed, while hosts who provide substandard and dangerous properties continue to make money.Final WarningThis was supposed to be a special holiday for my family after a very difficult period. Instead, we were left stressed, uncomfortable, and deeply disappointed.I will not be using Airbnb again, and I urge others to think twice before trusting their listings or their so-called guarantees. If you want safety, accountability, and proper standards, book with reputable hotels or established rental companies instead. Airbnb will not protect you when things go wrong.
I've been using Airbnb for years. A recent rental I got a message that I needed to verify my identity. I uploaded my ID and chose 'AI' validation assuming it'd be quicker. Not sure if this is the root of my problem but they suspended my account. I've appealed multiple times and got the same canned response multiple times:"...we’ve determined that your account should be removed from the Airbnb platform"They provide no specific reason why only a link to a page re: falsifying info or multiple accounts. But no specifics as to what I did.I've called their "help" desk, DM their ig account, and just keep getting the same message after the associates say they look into the matter.Maybe offshore resources and AI isn't it, Airbnb.
I’ve always trusted Airbnb to uphold transparency, but my recent experience in Zamalek, Cairo was a wake-up call. The listing was grossly misrepresented as “luxury” and “elegant”—terms that couldn’t be further from reality. Despite providing extensive proof and raising concerns about suppressed guest reviews, Airbnb failed to address the core issue. Instead, they offered a token $100 and ignored the fact that honest feedback was never published. This undermines the integrity of the platform and misleads future guests. I expected better from a company that claims to value trust and safety.
I’ve always been using airbnb for travelling around the world, and it’s a great way to save money instead of booking in expensive hotels. Most hosts were kind and responsive, and the places looked just like the photos. That said, I’ve had one booking where the cleanliness wasn’t up to standard, which was a bit disappointing. Still, customer support helped me quickly, we sorted things out without issues. I don’t know what I would have done without this platform in traveling.
I rented a studio apartment for a month through Airbnb. Initially (the first 3-4 days), everything was fine. Until I encountered bugs in the apartment. The company name renting the apartment is "Rare Homes" I reported the bugs to the property. They said they would come to exterminate them. I was bitten by bugs, developed an allergy, and went to doctors. After all this, I was blocked by Airbnb. I couldn't even write a review for that property. I tried for days to get my account back, but I couldn't get it back; they said they had blocked me permanently. I'm the victim; I got sick. They didn't even refund my money, and on top of that, I was blocked. Airbnb is an incredibly disastrous company. Every complaint here shows they haven't resolved the issue.
My experience with Airbnb was beyond disappointing. I booked a property that completely failed to meet basic standards of safety, cleanliness, and functionality, yet Airbnb refused to take any responsibility or honor the protections they claim to offer guests.During my stay, the hot tub, which was one of the main reasons we booked the home, was dangerously overheated at 152°F and showing an “OHH” error code. It was unsafe for my family to use. I reported it to the host immediately, who promised to send a technician. The technician showed up, never even entered the property, and drove away. The issue was never fixed, and the hot tub remained unusable the entire stay.That was only one of many problems. Both grills were rusted and unusable, the Blackstone grill was disassembled and lying on the ground, the fire pit and outdoor fireplace could not be used because every propane tank on the property was empty, the shower temperature knob didn’t work, the refrigerator needed a new filter, the ice maker didn’t work, and the entire kitchen setup was a mess. We couldn’t even cook properly because the stainless steel pans were burnt and ruined from the guests before us.I initially tried to work with the host directly, exactly as Airbnb recommends, but the host ignored me completely. When I finally escalated the issue to Airbnb, they denied my claim based only on timing, saying it was outside of their 72-hour rule, even though the main issue was reported right away. They used that technicality to avoid helping in any way.As someone who has spent thousands with Airbnb over the years, I expected far better treatment and at least a fair review of my case. Instead, they sided with the host despite clear proof of unsafe and unsanitary conditions. Their customer service felt robotic and unconcerned, showing no real interest in helping resolve anything.After this experience, I will never use Airbnb again. They have zero accountability and do not stand behind the promises they make. If you want a stress-free trip, book through an actual hotel or a platform that values its customers.
This has been, without question, the worst experience I have ever had with Airbnb.I booked an apartment at El Fort d’Ullastret - Spain, Costa Brava - through Airbnb for my vacation. On the morning of Sept 3rd, my phone and driver’s license were stolen, which made it impossible for me to collect the rental car and reach the property. Despite being in a very difficult situation, I still managed to notify the Host at 11:39 AM — well before the 3:00 PM cancellation deadline clearly stated in Airbnb’s own policy.What happened after was disgraceful:Instead of helping, the Host delayed responding until the next day, conveniently pushing the cancellation beyond the deadline to reduce my refund.Airbnb gave me contradictory explanations: first saying they requested a full refund (which I never asked for), then blaming “time zones,” then claiming refunds are automated. None of it was consistent, and all of it seemed like excuses to avoid paying what was owed.Only after I pressured both Airbnb and the Host with proof of their own published terms did the Host admit I was entitled to a refund. Even then, they tried to minimize the amount.In the end, after weeks of back and forth, I was refunded only part of what I was clearly entitled to (€53.25 + €60.25), and only because I refused to give up.Both Airbnb and El Fort d’Ullastret acted without transparency, accountability, or fairness. Instead of applying their own policy, they delayed, contradicted themselves, and ultimately kept money they should have refunded.To make things worse, Airbnb has blocked me from leaving a review on their platform, so I am sharing my experience here to warn other travelers.I will never recommend Airbnb again, and I strongly advise travelers to think twice before booking with El Fort d’Ullastret or trusting Airbnb’s so-called “policies.”I'd love to attache the pictures as proof but Trustpilot doesn't have that option.
My search for unique travel experiences led me to a disturbing discovery about Airbnb. The platform lists numerous properties in Israeli settlements in the occupied West Bank. This is not a neutral act; it is a political and ethical choice that has severe consequences.These settlements are illegal under international law and are a primary driver of human rights abuses against Palestinians. They are built on land that belongs to Palestinian families, who are often forcibly removed from their homes and ancestral lands. By listing these properties, Airbnb is normalizing and financially supporting this illegal occupation. It is deeply troubling that a company that claims to foster "belonging" is actively facilitating tourism that contributes to the displacement of an indigenous population.Despite years of criticism from human rights groups, Airbnb continues to allow these listings. This is unacceptable. I am closing my account and will only consider returning if Airbnb publicly commits to a human rights-based policy and removes all listings in illegal settlements, as defined by the UN. Travel should not come at the cost of fundamental human rights.
Beware of Superhosts and ensure to pay AirBnB by creditcard, so your bank can manage disputes: AirBnB allowed a Croatian landlord to replace their whole wooden floor for over £800 who claimed that our son & friends had “flooded their floor”. This was our son’s very first AirBnB booking and a full (!) quote was submitted by the landlord only 90minutes after they had left the property. Despite the photos showing no water damage AirBnB simply accepted the claim. The “appeal button” provided by AirBnB to our son miraculously did not work and AirBnB messed us around for days by refusing to provide an email address. All complaints have to be via phone (so no record for you) or via their message centre where we were inundated with AI generated messages or case numbers that were closed 24 hours later. Despite our written objections when we were finally given an email addrss by an agent in the US who was then again not traceable, the money was simply deducted from our son’s debit card. It is appaling that AirBnB is subjecting young students with no funds to such costs without any evidence to obviously appease their Superhosts. Use other sites that are based locally so they keep to UK/ EU legislation and avoid AirBnB at all costs!
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