Review Time
In August this year, me, Elaine & husband, Ashley stayed in an airbnb flat in Stow, Scotland hosted by Donal. I/ we rarely use airbnb, but been happy with them up til this stay. For some unknown reason, the host Donal took it upon himself to give us a very negative review, which stands out like a sore thumb from all other reviews on me which ate entirely positive. I can accept negativity, if it's true, but his statement was in no way accurate. He said that we left his place 'messy'. We were out from mornibg to evening every day of our stay at the annual Edinburgh festival, we only used the kitchen for a cold breakfast. The cooker, hob & washing machine were never used. I can surmise from reading other guest reviews on himself as a host that he will only accept positive reviews on himself. My review on him was good 4/5. I made a comment about the hot water failing. It wasn't a huge problem & he replied that he was having it seen to. I was allowed to reply to the review, which shows online & I messaged Donal, asking him to quantify his comments. STRANGELY, this was the ONLY time tgat he failed to reply ( he responded promptly to any queries when we were staying there). I took the matter up with airbnb, whose common sense has deteriorated since my last contact with them years ago. Each airbnb Rep came across agreeable with me (this turned out to be false). They All said they could see my own great reviews & could see that Donal had oddly not replied to me about his review on me. They All said I should choose their online option to have the review on me removed. I did so & within minutes (hardly enough time for them to properly read request for removal) airbnb sent an auto-reply saying that Donal's review will not be removed! It did not entirely surprise me, as I had sensed a lack of honesty in my contact with them. IF I ever use airbnb again, I shall not be giving reviews. More likely, I will be using another platform offering similar type accommodations. I had been happy with previous airbnb stays. I now see the low-rated review score of airbnb & no wonder. I see that one European country has now banned airbnb completely from their country. A clever idea, give your money to the local hotels/apartments instead.
Booked an Airbnb for £1,577 (2 nights, 6 bedrooms, 4 bathrooms). Reality: no hot water for hours, one bathroom unusable all day, tradesmen drilling inside for 5+ hours — with multiple babies in the house.Airbnb’s “Guest Refund Policy” promises protection if essential amenities fail or if the property isn’t as described. All applied, yet they dismissed it as “no violation” and offered a token $200. Only by going through my credit card company did I claw the money back.Airbnb does not protect guests. Their policies mean nothing in practice. Book with extreme caution — you’re on your own if things go wrong.
I have been using Airbnb for over 9 years and the first time I had a horrible experience with a unit I left a review warning of the place being shared with a daycare and the locks on the door didnt work so kids could easily open them. The owner of the property tried to bribe me yet because I responded saying I would add on my review that they claimed to have fixed all the issues, Airbnb sided with the owners saying I was trying to bribe them.
After 8 years as a loyal Superhost with excellent reviews, Airbnb removed my account the very next day after I emailed their CEO about unfair practices.No warning.No proof.No appeal process.To make matters worse, Airbnb canceled all my guests’ confirmed bookings at the last minute, leaving travelers stranded with nowhere to stay. This is not only unfair to hosts but also deeply unfair to guests who trusted the platform.Airbnb claims to support “community,” but in reality, they bully hosts and abandon guests. If they can do this to an 8-year Superhost, they can do it to anyone.Avoid this platform — it is unsafe for both hosts and travelers.
I had one of the worst experiences as a guest with Airbnb.- I was locked out of the apartment I paid for due to a dispute between the host and the landlord. - Unauthorized individuals entered the apartment without my consent, touched my belongings, and even repackaged them. - The landlord demanded I pay an extra ~$1,000 if I wanted to stay, even though I had already paid Airbnb in full. - My food was left outside the fridge, spoiled, and personal items were damaged. I reported everything to Airbnb support immediately (August 8) and provided photos, screenshots, and detailed evidence. Instead of action, my case was closed multiple times, with generic replies and no compensation.After more than a month, Airbnb still refuses to take responsibility or provide a proper resolution. People should know: in extreme situations, Airbnb can walk away and leave the guest unprotected.
My experience with Airbnb highlights failures that raise not only customer service concerns but also potential regulatory and legal exposure.Prior to my stay, the host contacted me through Airbnb’s own platform and attempted to coerce me into providing payment details via an off-platform website under threat of cancellation. The link triggered an immediate phishing/security alert in my browser. When I reported this, Airbnb customer service advised me to “keep trying.” Instructing a consumer to bypass a security warning and reattempt access to a suspected phishing site represents a reckless disregard for data security. This response is inconsistent with basic cybersecurity standards and could place Airbnb in violation of consumer protection and data security obligations under U.S. federal and state law. A former member of Airbnb’s own legal department later acknowledged this as a serious lapse.Following the stay, matters deteriorated further. Weeks after checkout—and beyond Airbnb’s review and dispute window—the host accused me of stealing a spoon and demanded $10. This baseless allegation, unsupported by any timely evidence, was nevertheless entertained by Airbnb. By siding with the host, Airbnb effectively validated a frivolous claim, raising additional concerns about the integrity of its dispute resolution process.Together, these incidents reflect systemic weaknesses in Airbnb’s handling of cybersecurity threats and post-stay disputes. They expose guests to fraud, undermine trust in the platform, and suggest possible breaches of Airbnb’s duty of care and obligations under consumer protection law.
Beyond pathetic. Books in the summer a villa, all was ok until I got home and they tried to charge me more than €2000 for “damage” which was not damage it was simply dirty from being outside during a sand storm. Airbnb did very little to help and wanted to Blame me. I would advise everyone to avoid this property on Airbnb it’s called villa Perla Nera in Lanzarote. The host is a very dishonest person
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