Review Time
I ordered an ADSB unit and it took a month to discover that it was being held for will call. Just before my trip, I contacted them and was told they could send it via second-day UPS ground, assuring me it would arrive by Friday. Now, I've received an email stating it won't arrive until Saturday afternoon. This means I've lost a full day on the island where I have a hotel, and I'm uncertain if the weather will even be suitable for flying on Sunday. This is simply unacceptable.
I ordered an ADSB unit and after a month, I found out it was being held for will call. Right before my trip, I reached out and was told they could ship it via second-day UPS ground, promising it would arrive by Friday. Now, I've received an email saying it won't be here until Saturday afternoon. This means I've lost a whole day at the hotel on the island, and I'm unsure if the weather will be good for flying on Sunday. This is simply unacceptable.
I purchased a Concord battery from another company and what they shipped was 19 months old. They were trying to dump old inventory on customers. The battery I received from Aircraft Spruce was 3 weeks old. This was much better service than the other company
I placed an order on April 29th 2025 with the delivery date of 7-10 business days. 2 weeks went by and I emailed and they said they were out of stock and I would be getting the item in 2 weeks. Another 2 weeks go by and I call them and they said another week. I asked since I have been inconvenienced, could they do expedited shipping. They said no that I would have to pay for that. It has been a month and a half. You would think they would eat the cost of shipping for all this confusion. I ever received the order, I would be surprised. I will not do business with them again.
Ordered a replacement battery for my Aspen Evolution avionics, a very small battery (smaller than your hand), weight less than 4oz. Shipping price is not disclosed at purchase and asked for overnight. Received a 12x12x13 in box weighing 3+ LB and was charged $330 in shipping ... hurts for a $300 battery ... I wish I was warned about that surprise!!!
Yes, one star at best. Three orders in the last two months and now three calls to customer service. All relating around their shipping department. First one was damaged sheet aluminum as a direct result of poor packaging. I was able to use some of it so I agreed with customer service to split the cost of the material. Second one was overcharging on shipping because they misjudged the weight on their online ordering software. And just now I am missing parts on an order. Each time aircraft Spruce did make it right, but not without challenge. Really getting fed up with their customer service attitude that I do get and just got and their shipping department being inadequate and poorly managed.
Very poor service. I was sent the wrong part. It cost me for the mechanic to come over 1 hour each way and pay him. The plane will be disabled for a week or two until the mechanic comes back.One person said yes our mistake the “new guy sent wrong part.” Manager tried to get into the whose wrong mode with me being part of their mistake. No I gave them the correct part number and they sent the wrong part!
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Aircraft Spruce supplies components for a wide variety of homebuilt aircraft and discount pilot supplies.
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