Review Time
I should not have proceeded when they made it nearly impossible to make an appointment to test drive a car on the lot. Regretfully, I leased the car which while used, has barely 20km on it but feels like a clunky old car. They don't care. Counting the days until I can go elsewhere for a trade-in.
Do NOT buy from Alan Day Volkswagen New Southgate! While the VW website states 2 years of roadside assistance, they only offer 1 year. The warranty team is always trying to make money instead of getting you back on the road. They even charge for courtesy cars when your car is in the garage. They never have time for customers unless you're a new sale. I will be returning my car and purchasing from a different VW dealer. Check other reviews, and you'll see the same bad experiences. Avoid them!
I recently bought a car from a VW dealership and it had a fault I needed checking quite urgently. I was told my warranty covered all dealerships and called Alan Day for help. I called on 26th September and was told the first appointment to look at the car would be 9th January 2025.
⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Seamless Online Car PurchaseWe recently had the pleasure of purchasing an ID4, and we can confidently say that the experience was nothing short of exceptional, thanks to the outstanding service provided by Sunit. From start to finish, everything was handled with the utmost professionalism, making the entire process smooth and stress-free.Sunit went above and beyond in providing expert advice, ensuring we felt confident in our decision even though we hadn’t seen the car in person before collection as we live a few hours away. Sunit took the time to understand our needs and preferences, offering insightful recommendations that truly reflected his extensive knowledge and experience in the industry, and even recorded in-depth videos to showcase the car.What truly set this experience apart was how effortlessly everything was organised online. The entire transaction, from browsing options to finalising the purchase, was handled seamlessly via email. Sunit kept us informed at every step, ensuring that all of our questions were answered promptly and thoroughly - and we had a huge amount of questions! When we collected the car, Sunit and the team made sure that every detail was taken care of, and we felt genuinely valued as a customer. The car was exactly as described, in pristine condition, and ready for us to drive away with complete peace of mind.Even following our purchase, we had a few questions and queries (even down to how to use the infotainment system!) of which Sunit was able to respond quickly with his hints and tips. The standard of customer care even following the purchase is of the highest quality. We highly recommend Alan Day Hampstead and especially Sunit for anyone looking to purchase a car. His commitment to providing five-star service is truly commendable, and we couldn’t be happier with our experience. Thank you Sunit for making our car-buying journey such a positive one!
So pleased with the whole experience of buying my car at Alan Day New Southgate. From the first viewing to collecting it today, August 3rd, the whole process was made pleasant by the sales associate, Mohamed B. His knowledge and professionalism put us totally at ease, he was very helpful and dealt with us in a way that nothing was too much trouble. This is the second car i have bought from Alan Day, and i would recommend them to anyone.
I was recommended Alan Day Motors on the north circular in London by a friend.Had a chat with Marc Skuce about a new car, purchased through him.Marc made it quick and simple to sort out the new car, specifications of what we wanted and easy to sort the paperworkHighly recommend 👍
I had a car service appointment scheduled for Saturday morning at 10 am on March 9th, and after waiting over a month for an available booking, I arrived on time only to be told they couldn't service my car that day. It's incredibly unprofessional and disappointing that they didn't apologize or even acknowledge the inconvenience. I had to leave my family on my day off, driving two hours round trip from Harlow for nothing. With a newborn at home, working hard and exhausted, this lack of respect for my time is unacceptable. It's clear they don't prioritize customer service, and it's frustrating that they seemed to blame me for their mistake. It would have been better if they had informed me beforehand so I didn't waste my time and energy. Alan Day, you've lost a customer.
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