Review Time
I’ve had the pleasure of Lenin, he has been wonderful from the beginning till the end. Excellent customer service, there to answer all questions, kept me in the loop and updated me every step of the way. Highly recommend him, such a lovely friendly, genuine man.
credit where credit is due! i am on a commercial contract to have taken my car in for a break fluid change. I arrived early and did an early check in which was so easy. I had the call that the car was ready knowing how prompt the branch is with calling when the car is ready. To then pick the car up from a lady called Emma having a smile. To walk out being shown where my car was to see my car had been cleaned without an extra charge and looked and felt fabulous.also note i haven't been asked for a review on VW southgate- that was excellent customer care
On the 29th i brought my car here Volkswagen Tgwan for service and when i got my car back my car was all scratched up , my steering wheel was also scratched im not happy about this at all im not happy with this business at all he careful coming here because these mechanics arent very good .
Really disappointed with this dealership. My mum liked the specifications of a car that was advertised on their website and wanted to see it.At the time the car was not at the garage and there were no photos available, however she placed a deposit of £250 to reserve the vehicle.The car arrived a few days later on a Tuesday. She was sent photos and a video the following day (Wednesday)and was told to come and see the car.Unfortunately, due to work commitments I couldn't take her to see the car until Saturday. My mum spoke to Sunit and promised him that we would definitely be coming on Saturday morning.On Friday she received a call advising the car was sold on Thursday, whilst they were still holding on to her deposit!!Sunit was very polite and friendly, therefore giving a 2 star review, although we'll definitely not be purchasing a car from this garage in the future.If you are planning to purchase a vehicle from here I would recommend NOT putting down a deposit, because these guys will sell the car anyway!!Why give customers the option of reserving a car with a deposit when they sell it to someone else????
Utterly appalling service.I was trying to book in my mobility car and was promised a call back for over a week ,never received the call.I even explained that I was coming straight from the hospital to drop the car but still was just transferred to a voice mail. Avoid this place.
Appalling, just appallingly, rude, unhelpful, they did absolutely everything possible to make our visit as unpleasant, expensive, and downright inconvenient as they possibly could. My honest recommendation: never EVER even consider using them, as we certainly won't be.
we bought a VWI D5 car at the end of January, since we bought the car we have had a problem with the electric charging of the car, the car does not charge, I spend 4 to 5 hours at the electric charging stations until I manage to charge the car. this problem was reported to the named seller in June, we took the car for inspection and they said that car have to stay for a week there because , they don't have a worker who can check it car , and they not offer a replacement car , when we asked why they not offering replacement car ,they were very dissatisfied and miraculously checked the car in half an hour, they did not find the problem. And after couple of weeks I again contacted them with the same problem, but I called for road assistance so that there would be someone who could confirm the fact that the car does not charge, on top of that, the passenger door often does not open, you have to get out of the car from the inside and lock and unlock it so that you can let the passenger out. the loading lid also doesn't open and gets stuck, the most amazing news is that they don't have a replacement car and the place to check the car they has only on September, and another amazing fact, since the day we bought the car, we haven't received the car's document. I been contacted the seller several times when visiting the salon and sending the e-mails, but my voice cant reach them . Mysterious place branch , when they try to sell it car , they are such amazing and helpful sellers , but when you get the key and monthly payments start to coming to them accounts , everything mysterious changing , they become rude , arrogant and disrespectful. If you want peace of mind avoid this dealer .
I have had a great experience with their Hampstead branch. I bought my car from them a few years ago and just sold it back to them. Having periodically brought the car in for servicing, I have gotten acquainted with many of them. I recently had an issue regarding an incorrect entry with my mileage, and Tony DeJesus did a great job to resolve the issue.More recently, I was in touch with Aytac Simsek, who is simply outstanding at what he does. He is polite, courteous, professional, understands the customer's needs and above all, always manages to smile! He came up with a valuation for my car, followed through with the initiative, kept me in the loop through the entire process. Simply put, he turned what I thought would be a very stressful experience into an utterly pleasant experience. Go Aytac!Thanks also to the gentlemen who did the documentation (whose name, alas, I didn't catch).
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