Review Time
Complete and utter rip off. Giving Volkswagen a bad name and should not be affiliated with the brand. Took my car for a minor service (with no issues) the smug salesman recommended a fuel and aircon service. Car was returned to me with no/faulty heating. After a week of trying to contact the service team I was told by the salesmen that the issue was not a result of their work and I would have to pay £275 for an investigation and whatever the cost of the additional repairs. Basically ripped off in the most rude and unprofessional manner. Terrible organisation. VW New Southgate. Avoid at all costs. Would recommend Marshall VW, in Loughton as an alternative. The single star review they received is only due to the fact a zero star rating is not an option
Not sure the team here have ever heard of customer service...Booked a test drive, really helpful on the phone. Turned up to test drive and while the one salesman who we had booked it with was dealing with another customer (and overran by at least 20minutes), not one of the three other men in the garage offered to walk me through the features of the car I was looking at, and sitting in. We had to leave due to time constraints and them running over time so didn't get to drive. When I tried to rearrange my booking and told them I was looking to get a company car to be ordered and built to my spec and not buy with them, they told me they didn't want me putting miles on their cars. I did point out that Skoda still wins the sale but they couldn't care less. Would they have treated a man differently?
Have you ever seen a house of cards collapse? It's a slow-motion disaster that begins with a shaky foundation. The same is true for a business that operates with arrogance, and now the collapse is imminent.With the business closing, any money you've paid is vulnerable. To avoid being left high and dry, you must act now. We strongly urge you to cancel any existing orders and recover your deposits before it's too late.
I would like to provide my heartfelt appreciation for the exceptional service I received at Alan Day, Hampstead. The team was extremely professional, knowledgeable, and attentive, making the entire process smooth and enjoyable.Special thanks to the staff for their patience, guidance, and friendly approach, which made me feel confident and supported throughout. Their dedication and expertise truly set a high standard of customer service.A special thanks to Aytac Simsek, who dealt with me throughout. He was exceptionally helpful, patient, and knowledgeable, always taking the time to answer my questions and provide clear guidance. His professionalism and positive attitude made the entire experience enjoyable and stress-free.I am extremely happy with my car and the overall service provided. I would highly recommend Alan Day, Hampstead, to anyone looking for quality cars and exceptional customer care.
What an utter sh1t show .Despite booking an appointment was late. Hadn't organised any forms or keys. Sold the car and didn't tell me till I got there. Went off to get more keys left me stood outside with keys to a car I didn't want in the rain. After waiting 8 mins I left. Went and spent 30k elsewhere
Biggest bunch of cowboys I’ve ever seen!! Should call this place ponderosa ranch!!!Vw review Where to start. If I could give no stars I would. Shambles from start to finish . Not sure this dealership could run a bath. From the collection of my vehicle , waiting 2 hours for a handover. To the car being covered in specks of white paint and the salesman telling me they had the garage painted so probably over spray from that! So waiting 2 hours for a handover and the salesman is buffing out paint in the showroom! Not ideal and the car should have been checked prior to handover?!So a few weeks into owning the car and the boot decides to fail. So no access to get it open. Earliest availability 3 weeks! Back and forth between warranty and after 3 weeks the boot finally got fixed!!!2 weeks later the car goes into limp mode. Vw roadside assistance called and stated it had no coolant. 3 days later same issue same problem. Following day same again!! Gets taken to my local VW garage who carry out inspection. A coolant leak into the engine! Oh no! Complete write off!!! So a month in a nothing but issues. Sometimes you get sold a lemon and you expect it to be sorted in a reasonable manner , these things can happen. So after the tragic diagnosis of the car I formally write stating I wish to reject the car and terminate the agreement. I still got charged monthly payments on the car and had had the joy of being informed I was entitled to a courtesy car whilst they went through all the policies and paperwork. A few weeks into hoping this could be resolved so I could get into a new car, I received a message to say my car was fixed and the courtesy car I was in was being recalled. Aha! My car was not fixed and no work had been authorised yet! So courtesy car was extended….until enterprise then billed me over £1000 in charges for the luxury of having a courtesy car. All whilst still paying monthly payments!! So my deposit money, monthly payments and now incurring hire costs, VW ensured I would be refunded all this money and the charges would stop! Hahaha wrong AGAIN!! I continued to be charged!! This went on for over 3 months!!!I have since been refund all my money. I asked the question of goodwill and if after this horrendous ordeal and undue stress I would be compensated with an offer of sincerity , but no! Steve Salmon I believe general manager stated all money was refunded and no such gesture would be offered!!! This is from start to finish the most unprofessional dealership of any brand I have ever dealt with. Not even a letter/email or phone call to apologise for everything. Radio silence.
The most frustrating experience I bought a brand new car from them took over 2 months to arrive , sent them few email asking for a delivery date update and made few calls , no one returns calls or respond to email, the same bullshit answer “ someone will call you back” n but no one did.
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