Review Time
Cancelled MOT/service at last minute, didn't apologise for doing so. Subsequent appalling customer service from Tony de Jesus when they made further errors. He was particularly rude, confrontational, hostile and refused to take accountability for his company's error.
Cancelled MOT/service at last minute, didn't apologise for doing so. Subsequent appalling customer service from Tony de Jesus when they made further errors. He was particularly rude, confrontational, hostile and refused to take accountability for his company's error.
Terrible experience. Book my car for a repair and I was told that it'll take 2 days. After 5 days the car is still sitting in the garage. Called number of times asked for an update no response. Never experienced such awful service from a main dealership
Today I had an unfortunate experience with Alan Day New Southgate regarding an appointment I made for my Volkswagen under warranty.I called them in November regarding warning lights appearing on my dashboard and the earliest they could schedule an appointment was January 29th.After waiting for this long period, I received a call today 28th of January to inform me that I should call back next week to reschedule or consider booking my car with a different dealership.This lack of communication and accountability is disappointing and unacceptable,especially after such a lengthy wait.While I understand that scheduling can be challenging, situation reflects poorly on the service provided by Alan Day I expected better handling of warranty appointments especially given the urgency of vehicle safety concerns.I hope that future customers have a smoother experience but I would advise anyone needing assistance to consider other options.
Visited the branch at New Southgate on Friday 16/01/26 and spoke to a member at the service reception regarding an issue with my braking system on a VW Polo.I was informed that a diagnostic charge of £270 would be payable to ascertain or not the defect. I decided not to proceed. I have since had an independent motor mechanical technician to inspect the vehicle. The computer programme facility on the dashboard of the vehicle needed to be changed. Does not say much for your service receptionist as to the knowledge and understanding of the motor vehicles (VW) you sell !!!
DO NOT ORDER FROM HERE.Absolutely terrible service. We were promised a car, waited for months with constant excuses, and in the end the car was never delivered. What makes it even worse is that we are now fighting just to get our deposit back. This whole experience has been extremely stressful, frustrating, and upsetting. The lack of honesty, accountability, and communication is shocking. I deeply regret dealing with this company and would strongly warn others to stay well away.
AVOID AVOID AVOIDIn December 2025 I used hampstead dealership for a waiting oil and brake fluid service for my 73 plate CADDY. When the van was ready to collect I notice the new pollen filter was on the front passenger seat not fitted thereafter I decided to check the engine bay and found oils spillages on the engine cover and oil level below half, After highlighting this to the reception staff the disappointed technician returned to clean the oils spillages and stated the oil level was fine which I disagreed with he then replace the pollen filter. Even in a rush he incorrectly fitted the glove compartment after speaking to the service manager whose attitude was hostile towards my complaint this was then refitted correctly by another member of staff. My first experience with this dealership was disappointing and incompetent on behalf of the technicians. This dealership is all about quantity and not quality they are far below the expectations set by Volkswagen standards the customer services and working practices need to be reviewed by VW UK and the attitude of the service manager unacceptable. Unfortunately I would never use this dealership again !! The video footage from the dealership is transparent with the sequence of events regarding this feedback.
Went in for a major service, nothing is wrong with the car yet they tried to get me to pay for the removal of about 8 leaves under the bonnet for £45 along with trying to replace every perishable item going, despite having most replaced a year ago at the previous service. When I got the car back, they had just left the leaves under the bonnet and no car cleaning / washing was offered as they ‘planted a tree’ instead.
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