Name: alensa.ie
Telephone: +353818665717
Rating: 4.5

Dougie Baker Guest

Sunglasses Order Experience

I purchased a pair of sunglasses from an online retailer on December 12th, and they arrived on December 30th. Upon opening the package, I noticed that the frame was bent, causing one lens to be misaligned, making them unwearable. I reached out to the customer support team with photos and requested a replacement. They apologized and provided a return label via email. When I inquired about a replacement, their response was that they would update me once the glasses were returned. The return process took an additional 16 days, after which I received a refund without any follow-up regarding a replacement. While I did get my money back and received responses, I would have appreciated clearer communication about the unavailability of a replacement and, ideally, receiving undamaged glasses initially. I've since ordered from a different seller.

Date of experience: Jan 20, 2026

Chelsea Parker Guest

2 months ago

Exceptional purchase experience

I bought two sets of RX frames recently... The prices were genuinely unmatched. The purchasing and shipping process was seamless, and the packaging exceeded my expectations. Thank you for helping me with my holiday gifts this year! 👍

Date of experience: Dec 20, 2025

Laura Harris Guest

2 months ago

Outstanding experience with Oakley purchase

I bought two sets of RX frames recently... The prices were truly unbeatable. The purchasing and shipping process was flawless, and the packaging was exceptional. I'm grateful for the assistance with my holiday gifts this year! 👍

Date of experience: Dec 12, 2025

Gertie F. Guest

2 months ago

Extremely disappointing service, still awaiting order

Extremely disappointing service; I placed my order on the 8th of December and received a dispatch notification on the 10th. There has been no progress or tracking updates since then. I've reached out several times and was advised to contact them after the 19th if I still hadn't received my package, which I haven't. I'm still waiting for a response despite expressing my concerns about the lack of tracking updates.

Date of experience: Dec 08, 2025

Jayden Clark Guest

3 months ago

Order confusion and poor response

The initial delivery took 2.5 weeks! The replacement order arrived quickly after 8 days, but then the original package showed up a week later. When I inquired about what to do with the duplicate item, I was told to keep it and pay in full or go through the hassle of returning it. There was no effort to compensate for the inconvenience and service failure. A discount might have encouraged me to keep it. Very unimpressed.

Date of experience: Dec 01, 2025

bouletdu9132 Guest

3 months ago

Fast delivery and user-friendly site

Fast delivery and a website that's easy to navigate.

Date of experience: Dec 01, 2025

Denzel S. Guest

3 months ago

Thank you once again

Thank you once again. The website is good and very user-friendly. Any questions I had were answered professionally. Delivery notifications were timely and accurate. Overall, excellent service. Thank you.