Review Time
Very disappointing experience with Amac.
I ordered an iPhone 17 Pro with installment payment. The financing was approved quickly, but my order has been stuck for days with no progress and no clear explanation.
Customer service repeatedly tells me there is an “IT issue” and asks me to wait, while at the same time suggesting that I should cancel my order instead of providing a solution. No one can give a clear timeline or take responsibility for resolving the issue.
I also had to fix a SprayPay issue myself because Amac was too slow to act.
I submitted a formal complaint but only received a response the following Monday, after several days of waiting. I even went to a physical store, where staff contacted the central team, yet I was still left without any clear update.
Only after several days I was told this process can take up to a week — something that should have been communicated from the start.
The lack of communication, transparency, and ownership of the issue is unacceptable. I expected much better service.
I expect immediate clarification and resolution of my order.
Very disappointing experience with Amac.I ordered an iPhone 17 Pro with installment payment. The financing was approved quickly, but my order has been stuck for days with no progress and no clear explanation.Customer service repeatedly tells me there is an “IT issue” and asks me to wait, while at the same time suggesting that I should cancel my order instead of providing a solution. No one can give a clear timeline or take responsibility for resolving the issue.I also had to fix a SprayPay issue myself because Amac was too slow to act.I submitted a formal complaint but only received a response the following Monday, after several days of waiting. I even went to a physical store, where staff contacted the central team, yet I was still left without any clear update.Only after several days I was told this process can take up to a week — something that should have been communicated from the start.The lack of communication, transparency, and ownership of the issue is unacceptable. I expected much better service.I expect immediate clarification and resolution of my order.
I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidity I have ignored it. After a week of waiting and no indication from the shop, I decided to check the status in the shop. I spent over 45 min waiting for someone to clarify what is the status of my order, Obviously they did not have the laptop but even worst, they had no clue if and when it will be deliver. The shop is drama, very un-professional. It was last time I visit them.
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Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.See more
