Review Time
I received the wrong order and the customer service didn’t do anything they said that i have to send the order back and they didn’t even bother to send me a barcode to make it easier and also i have to cancel my order and make a new one . It was gift for my niece and now I won’t get it on time very disappointed
I only bought everything from Apple. This was the first (and will be the last time I bought something from Amac) I bought my product online, in the Amac official webshop, so it was delivered to my house. The product was on Black Friday offer, just a little bit cheaper. They sent me a used keyboard. The case was open at one side, very dirty and broken. In the keyboard there are oil marks of finger prints I could not remove. The cable to connect it to the laptop was dirty. It looks like something an employee had from before at their house, put it on my order and took a new one with my money. Disgusting.
=============Customer Support resolved the issue in a timely fashion.=============I visited the almere store where i wanted to buy an macbook pro m5 with a trade in of my old m1. There was an offer of 200 euros extra discount on top of the trade in value. I specifically asked the employee at the store and he advised to wait for black friday for better offer and ensured the extra discount for trade in value will remain till end of november.To the surprise, after more than 2 weeks i find that the extra discount on trade in value is no longer available and there is absolutely no discount in macbooks leaving me to wait for no benefit while missing out on running promotion and having to pay extra. There is also no way to reach customer care (even with email). Really unprofessional and disappointing experience. Would now just buy from amazon and never return to Amac
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Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.See more
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