Review Time
I was not aware that the seller is based in China until I checked the tracking. It has been three weeks, and my package (wooden utensils) has been stuck in customs since December 22 after traveling around China. I am worried about using a product that may have been handled poorly and could potentially be toxic. Is there lead in the coating, like many products from this region? I am seeking a refund. I'm curious about others' experiences with refunds from this seller. I might even consider filing complaints for misleading business practices since there's no mention of China on their website. If my package does arrive, will it be damaged or not as advertised? Will it have a chemical smell? I regret ordering these utensils, and if they do come, I plan to have an expert verify if they are indeed teak.
I was not informed that the company is based in China until I checked the tracking. It has been three weeks, and my package (wooden utensils) is still stuck in customs since December 22 after moving around China. I'm hesitant to use a product that might have been poorly handled and could be toxic. Is there lead in the coating, similar to other products from this region? I am requesting a refund. I'm interested in hearing about others' experiences with refunds from this company. I might consider filing complaints for misleading business practices since there is no mention of China on their website. If my package eventually arrives, will it be damaged or not as described? Will it have a chemical odor? I regret ordering these utensils, and if they do arrive, I intend to have an expert check if they are truly teak.
What a delightful surprise it was to interact with your customer service department when I made two mistakes in my order! I received a prompt and compassionate response, along with a quick refund. Thank you for being caring and responsible in a business world that isn't always so. I truly appreciate your company.
First, these took an extremely long time to arrive. Secondly, they are made in China (the company fails to disclose this important detail). Thirdly, they are overpriced for a product mass-produced in China. The utensils look great, but I don't trust them and will only use them for decoration. After further research, I found American-made options and will choose those instead. Don't waste your money on this product.
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