Review Time
Raised a chargeback receipt for a hotel failing to refund a deposit. Despite sending supporting documentation in line with their request they closed the complaint on the basis that no information was received.Very poor customer service - easier for them to close than investigate on their part - avoid - FCA/ombudsman required as they don’t take disputes seriously.
Ratings are horrible for a reason! They were taking more fees, and late charges (had a grace period), and always increased my business card minimum payment which was the same every month by 1,000 dollars. I was told I would pay as I go but interest included. All of a sudden they wanted almost the entire amount. What a shame!
Going down hill, rapidly. I used to be a huge AMEX fan, but not anymore. Not only are less and less places taking it, they are telling me because of my credit score (which is 899 out of 1000) I am not eligible to take part in the referral scheme, meaning I am missing out on lots of points. WHY can they pick and choose who can benefit from this scheme.
The Worst Credit Card and Worst Customer ServiceDITCH AMEXI found American express not to defend Fraud when your card has been charged wronglyMy Card was charged wrongly and the company promised to refund the credit back to my account. But to my dismay American Express is not making any effort to ensure that this money is back to my Account . Even though I submitted all the proof and evidence they asked for and they could see where this company promised to refund. Nothing whatsoever has been done to assist. The Charge is sitting on my account and they are telling me they cant do anything but just wait because the other Company is also their customer. I found this unbelievable .Also Amex customer service is very very poor than it used to be.
I’ve been a loyal American Express Platinum cardholder for 18 years, relying on the card for significant business transactions and automatic payments with over 30 vendors. However, a recent issue with a $51,000 wire transfer has left my business in distress, and American Express’s customer service has been unable to resolve it despite numerous attempts.On June 28th, I wired $51,000 to American Express to pay my account balance in full and on time. I called American Express to obtain the correct wiring instructions, but I was given incorrect information by a customer service representative. As a result, the funds were received by American Express but were deposited into a different bank account, not applied to my card balance.After noticing the issue, I called to report it on July 2nd and was instructed to file a case. When the problem went unresolved, I was told to file another case. The funds were "lost," and it wasn't until my third call that I refused to end the call until the issue was escalated. Finally, after being on hold for 90 minutes on July 18th, a supervisor in the wire department found the funds and assured me they would be transferred to my card balance within 48 hours.Unfortunately, this did not happen. My card was frozen due to the past due balance, causing a cascade of disruptions as all charges were declined. I was forced to contact each of my vendors to update payment information, leading to significant operational challenges.After the funds were not credited to my account within 48 hours, I was informed they would instead be sent back to my bank. However, despite calling every day since July 24th and escalating to supervisor levels, the funds have not been returned. Each supervisor has provided conflicting information, and as of August 5th, my funds are still unaccounted for, and my business is under significant financial strain.I have spent over 12 hours on the phone attempting to resolve this, yet there is no resolution in sight.
How can American Express tell me I can’t cancel a gift card 10 minutes after placing the order? I wanted two day fed ex shipping and checked the correct box telling me it was $17.50 for expedited shipping. I got usps shipping, 5-7 business days and no tracking. I called immediately and they tell me they won’t cancel? This is VERY SHADY business practices.
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