Review Time
My previous review was removed so I’ll keep this one simple. In the event of a dispute they appear more concerned with protecting the supplier and their own commissions than the customer. I have heard companies pay subscriptions to flag negative reviews which are then taken down by TP. Could this have happened with my previous review? Only TP know!
I have reached out to AMEX customer support a few times to understand their policies so I can make financial decisions. On multiple occasions, these customer service representatives have given me very incorrect information because they didn’t understand their own company’s policies. When I reached out to escalate that this has happened, even managers were like, “sorry we just didn’t know the policy?” no accountability or even concern that their customer service representatives are advising incorrectly, and customers like myself made the mistake of trusting them. I won’t trust them again. Avoid AMEX.
Customer service has gone to “s*** in a handbag!”I’ve been with AE for 25 years. It was always renowned for its excellent customer service. What has happened? It is now abysmal. I used to get though almost immediately and be able to speak to a human being. Now it’s impossible. I’ve been waiting over 40 minutes and you’re not even given a waiting time estimate. Will need to use another CC company. The company clearly doesn’t care if it isn’t concerned when very loyal customers start to leave.
My American Express accounts were suspended and I was asked to provide payslips to reinstate them, but no clear information was given as to why and how my sensitive personal data would be stored, protected, or how long it would be retained and who would have access to it and how it would be shared. The lack of transparency and communication caused unnecessary confusion and distress. Very disappointing experience for a company that should prioritise customer trust, data protection and loyalty.
I was late on a payment of less than $60 three month's ago...... I completely paid off the balance.....however in the meantime AMEX is charging an addition $120 in late fees and interest...... I have asked AMEX close the account ,...... I would be willing to pay one late fee to settle....... Is there anyone at AMEX who could get this done please?
They have just canceled all Amex from non US residents without even a short note. I beloved many people lost the miles (I've transfered mine 1 month before) but at least thing is they should give back annuity that were not enjoyed
Avoid at all costs. I tried balance transferring to my Amex card and had old card details stored on my computer so sent to an inactive account. After 1 week I realised my active accounts not recieved the money so I called and found out I sent to an old account. My first problem is how are funds allowed to go in a closed account and why wasnt I informed? I still can't get my money until I provide a full month's statement. So as its a new card I have to wait for my first generated statement then send it off to get reviewed. On the 3rd December at approximately 13:15 uk time I had the misfortune of speaking with a gentleman named chris who tell me one thing, knowing well nothing can be done without the actual statement. He was patronising and I want to make a complaint
I called to cancel my card because I don't use it and American Express nicks me for $325 a year to have the card. The "retention agent" told me that "it doesn't work that way and that I couldn't cancel. Really?Time to write a letter to Stephen Squeri and copy Elizabeth Warren.
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