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We booked our trips while in Cancun in Mexico with them. Luis was amazing talked us through every single trip told us all the information we need to know and helped us with any questions we had. The team were amazing and on all of our trips we were picked up on time, food was good (sometimes cold). The whale sharks were an amazing trip and was told the season was coming to an end and we saw 3 of them it was the highlight of our holiday. If we come back to Mexico we will be booking through them again.
I recently had the pleasure of experiencing a wonderful tour arranged by Amstar, and I want to highlight Jared De Leon for his exceptional service. He was incredibly friendly and helpful throughout the entire experience. The tour itself was unforgettable, featuring a spectacular Cirque du Soleil show and a delightful dinner. I truly appreciated Jared’s attention to detail and warm hospitality. Highly recommend!
If I could give them zero star then I would! This is the same I sent to 2 supervisors and I have yet to receive a response. Alejandro wanted to give us a 50% refund after all we went through, which is very unacceptable! It was a very scary moment for us.Good morning Cesar and Israel,On Monday, June 16th, I booked an excursion for my family of 10 to do the RZR Jorullo bridge. This was the only excursion I booked through the resort. We booked 3 others outside of the resort that was smooth, efficient, and very well organized. I have also been to Mexico 7 times and this is the first time I have had a major issue and disappointment.Alejandro the agent we booked this excursion was great in the beginning. He informed us that we needed to take a taxi to the place he circled on the brochure at 11:40. My sister and I repeatedly asked and questioned the time of 11:40 as to needing to be there at that time or taking the taxi at that time due to the brochure stating 11:40. Alejandro repeatedly responded with taking the taxi at 11:40 to the address circled in brochure . Our whole family was actually in the lobby at 10am and we were hanging out until we had to take the taxi. We left a few minutes earlier than told by Alejandro and took the taxi at 11:30. Also, I would not recommend taking a taxi as the fee was $45.00 dollars one way when you can take an Uber for $18.00.We get to your facility and there were two females there. They asked how they could help, we stated we are here for our tour. She said the tour already left. That we were supposed to be there at 11:20 not 11:40. So right there we were misinformed on our time. One of the ladies stated she was going to call her supervisor Omar, supposedly he stated that we could pay to take a taxi to the mountain site. That did not sit well with us all. We just paid over $1,200.00 USD for an excursion, $45.00 USD for a taxi from our resort to your facility and now you want us to pay for an hour taxi ride all because of your agent’s miscommunication. I asked the women if she could call Alejandro and have him pay for the taxi, as it was his fault. They went back and forth for a bit and she started to make us feel very uncomfortable and unsafe. We were informed that Alejandro was going to take care of the taxi fee. This took approximately 15 minutes and now it is approximately 12:15 PM. When the taxi’s showed up(2 of them to fit 10 people) the woman and one the the taxi driver’s were fighting, yelling at each other and the other woman at the counter, put her hands on her head and said “oh my God”. At this point everyone in our party felt extremely unsafe, the kids started to cry, we were being mistreated and if we ended up going in those taxi’s or on the ATV ‘s then we would be retaliated. We were also told that at this point that it is not promised that we will make the 1 PM ride. Lastly, the facility kept our receipts and copies of our drivers licenses and would not give them back to us, that made us feel very very uneasy.With all this poor miscommunication, chaos at the facility, uneasiness, and mistreatment, I feel we are owed a full 100% refund.aboard.Press and hold to react
On the 14th of May, we purchased a day trip scheduled for the 17th of May. We were assured that the itinerary included visits to Chichen Itza, Valladolid, and a cenote. However, an hour and a half after being picked up from our hotel, we were informed that Valladolid had been blocked and unavailable to tourists since the previous week, and that all vendors had been notified.When we raised this issue with an Amstar representative the following day, he seemed to immediately know what our concern was and mentioned he had been notified only the day before. We paid for three destinations, but unfortunately, we only visited two. Amstar should have been aware of the situation in Valladolid at the time of booking and informed us accordingly. This experience was disappointing and did not meet the expectations set when we purchased the trip.
We recently had a disappointing experience with Amstar due to misleading information provided during the booking process. We were informed that the zip-lining activity could accommodate individuals weighing up to 500 pounds, which led us to book the excursion. However, upon arrival, my fiancé, who is 6’7” and 275 pounds, was denied participation. This resulted in us losing an entire day of our vacation.Additionally, the following day we booked an adults-only hip-hop party boat. Contrary to what was advertised, there were children present throughout the event, and no hip-hop music was played. These misrepresentations significantly impacted our experience and fell short of the expectations set during the booking process.
The Amstar representative at my resort did not provide a scale or offer another option to weight me at the time of booking the zipline excursion.Only after signing the booking and arriving at the Chukka was I provided a scale. I was told that I was over the weight limit and unable to get a refund.Not having a scale when booking the excursion is completely counter intuitive when you have weight restrictions.This is a scam to gather money from unsuspecting tourists!
Some friends and booked an excursion with then in December in Montego Bay. I ended up getting sick and could not go and they kept all of my money. I even contacted the vendor who told me I should get a refund. I wouldn't recommend booking excursions through Amstar montego bay jamaica
Avoid at all costs! I was robbed on their tour! I took part in a trip to Saona island where my drone was stolen. Amstar did nothing to help the situation. It took two days to get an answer from customer service and even though we were told to leave our belongings on their bus under the supervision when we took break to use the toilet, they maintained that they were not responsible for having my drone stolen on one of their excursions. They wouldn’t pay for a cab to take me to visit the police station so I could file a report and they didn’t refund me the money for the excursion. They did absolutely nothing to help. In fact, they took days to even investigate the issue. By far the worst tour company you can book with. AVOID!
We booked a tour online with a link from Apple where we booked our trip the tour was for Quiles and they ripped us off because they didn’t have enough people but how was this our fault We have called several times texted their representative and emailed and no answer or response
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