Review Time
Amstar at Haven Riviera, Cancun. We are a young couple on our honeymoon that are fresh out of college (aka not super financially stable). We booked an excursion through Amstar that we booked through the Amstar kiosk at our resort. My wife and I both got sick with food poisoning from a tour we took through Amstar. When we needed to cancel our tour; there was never anyone at the resort early enough, no email to contact, and no one answered the number we were given. The helpful front desk at our resort tried to call also, but yet again no answer. So, we couldn’t cancel our tour early enough therefore got zero percent of our money back. This hurt us huge and will never consider coming back to the area again. For us we would have liked to return since this is our first vacation ever/honeymoon, but I suppose not. So, the outcome of traveling with Amstar was brutal. We spent hundreds of dollars on nothing since they don’t refund even though we got sick from them. I told them our story and still they did not care to refund us a little of the money we rely on to live. This is not an all bad review. The other excursions were well done and easy for us. However, the flexibility and lack of customer service in times of need definitely makes it not worth going through Amstar or any other travel companies. Companies like Amstar need to treat their customers better to continue to grow their potential, but I suppose treating others well is not a part of their business plan. On another note, the transportation are always multiple people vans that pick you up. We had to go to multiple resorts and wait a long time for others to get on board. One stop we waited an extra 30 minutes because someone was late. This pushed our whole schedule back which in my opinion is unacceptable for the price we paid to be treated well. I could keep going on and on but I figured I should get to my recommendation. My recommendation is to always take a few moments to plan your own trip. Do not do anything through these companies. Take time to schedule a taxi and buy a ticket to wherever you desire on your own when you arrive or the day of. This will ensure that the wealthy companies that steal from people like me that don’t have much to my name, do not get your money. I am truly heartbroken from this scenario. This was the trip of our life and it got ruined from a poorly managed company. Please everyone who reads this review; try to not give these companies any business. They do not care one bit about the customers that make their wealth possible. The resort itself is amazing.
The hotel room, the food at Zen and a few staff members to include waiters and vacation planners did a great job at trying to make up for the HORRIBLE customer engagement and service received by the lone AMSTAR rep they had posted at the resort. We arrived to Hard Rock over 3 hours late due to a bad storm and had to sit on the runway the whole time so we didn't receive the normal meet and greet when we landed in Cabo. The rep that met us on 1 Jun was able to accommodate a ride to Hard Rock Cabo.The next day was the wedding we were there to attend and didn't see the AMSTAR rep at all. The next day my elderly Aunt, myself and my additional family members that were there (10-plus) was told we would have to find our own transportation back to airport because of a missed appointment...he specifically stated he met with me the night I landed and gave me an appointment. I never seen that man a day in my life until I had that conversation. He just straight up lied and said it very loud as to try to embarrass me. Instead of being rude, I asked him for the management number for AMSTAR (which they hung up on me twice) and proceeded to find me and my family members safe transportation to the airport. As a disabled woman of color, I felt highly disrespected and discarded by the AMSTAR Rep and their company. I would highly suggest Hard Rock Cabo not affiliate themselves or allow them to occupy their beautiful space with a company that employs ignorant and rude personnel such as AMSTAR. All of the veteran groups and travel clubs, that me, my family and friends associate with definitely were passed the information about their company.
This review would have been five stars but unfortunately, one of our excursions was a disappointment. My family went to Cancun and booked a few excursions. The tour to Coba was amazing and the driver and guide (it was her last day on the job) were Great! Our ATV and zipline tour was excellent! The sunset sailing was canceled due to the weather, so we rescheduled. On the day of we all got dressed and waited for over an hour. After several attempts to reach our contact person, she texted to say it was canceled again and we would have to request a refund. How absolutely annoying.
Be careful with them. They are not just for airport transfers(usually done by a nice SUV or bus). Once they get you to your hotel(we were at the Barcelo Adults only in punta cana) they try to set you up for excursions usually the next day. You are better off using the hotel staff for this. I bought 2 excursions from them and they overcharged me on the 2nd one by about $54. And they charge you in dominican pesos so make sure you figure out the exchange rate--If I had done that I would have caught it!!The hotel guy sits right next to the Amstar guy in the office, and they sell the same excursions. The hotel is not likely to try that because of their reputation!!
The Amstar driver did not show up for pick to the airport at Grand Riviera Princess hotel in Playa del Carmen. Our vacation tour was from Cheap Caribbean and they chose this roundtrip transportation for us. I read bad reviews about this company but gave them the benefit of the doubt. Reviews say they either not show up or come super late. We took a taxi to the airport and we almost missed our flight. We paid in advance for nothing.I was with an Amstar rep at the hotel who was told that the pick up came already with a lot of people to get from the lobby. How can that be when we were already waiting before the pick up time. We kept on asking the hotel staff and they said no Amstar driver was ever there!!This trip was very relaxing and fun for us until this stressful moment.You might want to consider other service companies!
Booked an Jeep excursion to Cozumel through Apple Vacations prior to leaving. When we arrived, they told us it was no longer available but they would give us a buggy. No offer to reduce the price or any sort of offer due to the circumstances. They were also unhelpful in canceling it and getting our money back. We were told it will take months for the refund after a couple phone calls and a lot of wasted time. Pick another company to book excursions through!
On July 21,2021 my Husband and I were due to leave Secrets Resort, los Cabos and travel back home to New York. My Husband met with an Amstar representative 2 days into our vacation to receive our information for pick up time from our Resort to the Airport that would take place 5 days later. The representative e mailed my Husband the time for pick up for an 11 pm flight, but the dilemma is that she gave my husband outdated information. The Flight itinerary changed in May and mind you we traveled in July. So, as you guessed it, my Husband and I nearly missed our Flight, because of the incorrect information that was given to us by the Amstar representative. We had to spend an additional 55.00 for a Taxi to get us to the airport in time for our flight. To say the least, we were very disappointed. Thank God, We returned to home safely and made Unlimited Vacation Club aware of the incident, who contacted Amstar and made them aware of the issue. Basically, my Husband and I just wanted our Monies refunded for the return portion of the transport that was NOT provided. Amstar Transportation and Unlimited Vacation Club to date have refused to refund us our Money. This is terrible business practice and shows us that neither Company is stand up or honest. Anyone can make mistakes, and that we can forgive, but a business that does not do right by their Customers is disheartening and will eventually lead them to failure. We would Never refer either of these companies to anyone, because they are Dishonest. Thank God, our time will be up with UVC in a few years and we will Not be Renewing our contract. Any Company dealing with Amstar is Not an honorable business. SHAME ON AMSTAR AND UVC.
I am going to Rivera maya Cancun for 13 times in same hotel Barcelo Maya palace ! I like that place very much all Stuff’s are super nice and working hard I never had problem!!! Last time one person was super nice to me and did great job was Ariana Rodriguez! She did great changes! Thanks 🙏 to Ariana and other people working hard in that hotel !!! That resort is healing place for me. Try it you won’t regret!!!!
HORRIBLE!!! All they care about is your money. They booked an excursion for part of our group with no transportation to and from, the taxi they arranged to pick them up left them at the wrong place, then no ride back from the excursion. Absolutely horrible do not use them they only care about your money!!
Claim your business profile now and gain access to all features and respond to customer reviews.
We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
britishairways.com
airconcierge.net
www.propertynu.com
cia-france.com
holidaycent.com
wexplorer.es
afrisharetrekkingandsafaris.com
airserbia.com
nadracardcentre.co.uk
ta-petro.com