Review Time
They're SCAMMERS! BE AWARE AND DO NOT LET THEM STEAL YOUR MONEY! My husband and I made a round-trip private van transfer reservation (between hotel and airport) with Amstar Transfer before we came to Cancun for our vacation. When we arrived at the airport, they made us wait for more than 30 minutes despite our scheduled pick-up time and the private van was just a random taxi. Even worse, for the second transfer (from hotel back to airport), they COMPLETELY MESSED UP THE PICK-UP TIME and came early in the morning even though our requested pick-up time was supposed to be in the evening. They refused to pick us at the time we've already requested when we made the reservation; then they LIED to us by saying it will take 2 hours due to roadwork to get to the airport and the only way they can accommodate us would be through a bus even though we paid for private transfer at a later time. They CHARGED US FOR SERVICE THEY DID NOT PROVIDE. Ultimately, we had to call a taxi and it was way more convenient and took less than 30 minutes to get to the airport, not 2 hours and regular taxi was available whenever we needed, NOT LIKE AMSTAR. Avoid Amstar! They're unprofessional and don't care about passengers. There are much better options out there.
We stayed at the Riu palace peninsula, we booked three excursions with your service representative Axle the first Excursion we went to Tulum, or so we thought. we raced through every step barely spending a half an hour at each place. we spent all day driving. we spent more time in the van than we did at any excursions. they switch vans on us three times during the Excursion as well cramming all of us in a much smaller van. we brought our concerns back to Axel and told him that we did not want to spend all day driving he suggested other excursions to which we agreed. we chose the dolphin excursion, their driver was a half an hour late which resulted in not only getting complaints from the employees at the aquarium. " telling us you should have been across the Bridge 15 minutes ago"- to which they were incredibly aggravated that they had to go through all the directions once again. we also missed half of the Excursion not being able to go through the aquarium or see any of the activities on the site. we again brought these concerns to axel and all he had was an apology. our next Excursion was an ATV, we were told to drive would only be 40 minutes considering once again we told Axel we did not want to be driving all day. an hour and a half later with no traffic whatsoever, we know what traffic is we're from Chicago, we finally arrived. the excursions themselves were great, but the information that is given by your representatives caused a complete disarray in our schedule for the day we rely on you being in your country to give us proper information so that we can plan our trips properly. that information was not given and when concerns were brought up it was pretty much meant by well I'm sorry. we have spent almost 1500 with you on three excursions and this is the service that we get. we constantly use your company every time that we travel because we trust you, that is to say we used to. this is absolutely absurd that we are treated this way. just because we are on vacation doesn't by any means mean that we are rich we saved for 4 years to be able to do this. this is incredibly unacceptable and I can't believe that you would treat people this way, I feel completely discriminated against for being foreigners and like you guys could absolutely care less. when all these concerns were brought up to excel all he said was he had a gift to offer us I don't want to get you wasted my time you wasted my money I was lied to was somebody that I thought and that I was told that I could trust. this needs to be fixed.
I should have read reviews before booking this company. Usually I'd opt to rent a car but I didn't think I needed one for my trip to Curacao. On getting to the airport, there was no "sign card" of my name and the email confirmation made no mention of where to meet the person so of course I missed the pickup. I waited around and tried to call the many numbers listed for Amstar and they were all not working, I had to ask someone from a different airport transfer company about Amstar only for him to point me to a lady who was standing a few feet from me next to the Sandals sign. To my dismay, there was a list of other companies and theirs was on the bottom, in terrible lettering easy to miss if you were standing a couple of feet from it. Luckily the driver returned and was able to pick me up.Now to my return, someone messaged me the day before and confirmed a driver would be picking me at the designated time. Of course, 12:38 pm on my confirmation email came (nothing) so I figured the time was probably in AST not EST. 1:30 comes around and nothing, I reached out to the guy from the previous night to confirm what time the driver would pick me because my flight was boarding at 2:38 PM and nothing. I left a message and called a couple of times. At this point it was getting closer to 2 PM so I made alternate travel arrangements for a taxi so I could get to the airport. I wouldn't recommend this company to anyone and I would give them a zero stars if I could. I plan to dispute the charge once I get back home. The service was abhorrent and non existent. Use them at your own risk.
Booked a tour in Costa Rica. Waited in the lobby of our hotel for 30 minutes longer than out departure time at 730am. Amstar no showed us and didn't contact us to advise the tour was canceled due to lack of bookings. At 730Am we couldn't reach anyone at the 800#...fortunately our hotel concierge had a friend that worked for the tour company he called on his cell phone and was able to let us know what's going on. We made the best of it by moving around our other bookings but the no call no show is unacceptable. Will never book with Amstar again.
At the initial pick up from the airport, we were provided our paperwork. The paperwork included our confirmation tickets for the trip from the airport to our hotel and back. The representative reviewed the information and stated the pick up time from the hotel to the airport for our return trip.On the day of return, the driver showed up to my hotel 4 hours and 30 minutes before my departure. The agreed pick up time was 3 hours before my flight was to take off. Driver told me he had to go and didn’t have a phone # for Amstar. Definitely wouldn’t ever use them again.
I bought a trip for two to Puerto Vallarta from cheapcarribean.com with an add on serene snorkeling trip from puerta vallarta adventures and added transportation to the package managed by Amstar. My transportation did not arrive to take me to the airport even after calling almost making me miss my flight. The serene snorkeling experience to the marietas islands was a false advertisement for essentially a booze cruise with 10 minutes of snorkeling in 7 hours. The boat blasted music which made sure there was nothing serene about it or animals around as the trip was advertised. I would have paid to get off of this boat as it was not at all what was described. I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add on package since it wasted an entire day of my trip. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. It took over six weeks to get this response and around 10 phonecall and more emails. Horrible company, amstar was horrible, puerta vallarta adventures was horrible, and the parent company apple is horrible to deal with. Do not get your vacation through any of these companies.
This is a warning to others , do not sign up for the RHYTHMS OF THE NIGHT excursion in PV. You will be disappointed. It is not worth any of the money spent! Same feedback from guests at our resort. Not worth spending money on any ticket! AMSTAR promotes VIP tickets at $179 each x 4 of us. There was nothing VIP about the night. We sat with people who paid $129 & $149 for their tickets. A guest at our resort was able to sit where they told us we would be sitting during the show. We told the guys that sold us the tickets and each time we asked they said they hadn't heard back from their people. Stand by your excursions AMSTAR. You sold me 4 tickets that had nothing about VIP attached to them. Total waste of money!
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