Name: ancestry.ca
Telephone: 18009589073
Rating: 3.8

Sanford Adams Guest

I had a problem with getting into my…

I had a problem with getting into my account. One short phone call and it was all resolved. It was my error but never made to feel stupid about it.

Date of experience: Sep 14, 2023

Dicky B. Guest

2 years ago

SIMPLY THE BEST ...

Good friendly, professional, & knowledgeable people -- AND -- reasonable price, too.

Date of experience: Sep 13, 2023

Carlton Cook Guest

2 years ago

An "ALL" membership doesn't mean access to "ALL"

I appreciate Ancestry. However, when you say a membership provides access to "all" sources that could come up in a search, then you shouldn't be asked to pay more/join an 'enhanced' or "beyond basics" subscription. Perhaps Ancestry should provide one-time purchases for specific information i.e. you find an obituary behind a pay wall, then let me pay just for that obituary instead of taking out a further membership (i.e. newspapers.com).

Date of experience: Sep 12, 2023

Nigel C. Guest

2 years ago

Serial number wasn't valid

I finally did the test, when I tried to activate the number. Forgetting that I already activated when I first got the test a couple years ago. Ariel was very helpful & was able to explain why the # was 'invalid' but that I was still able to send the sample.

Date of experience: Sep 11, 2023

Igor Reeves Guest

2 years ago

Taking to a person .I was able to talk to a real person.

I was able to talk to a real person.

Date of experience: Sep 08, 2023

Josie Guest

2 years ago

A great company

A great company. The concept is amazing that you can find out your ancestry and also possibly find relatives. You never knew existed.

Date of experience: Sep 06, 2023

Courtney Guest

2 years ago

Helpful

Very knowledgeable of the product and the issue I was having regarding ordering my replacement kit free of charge.

Date of experience: Sep 06, 2023

CB Guest

2 years ago

I still have not received my kit and it…

I still have not received my kit and it was bought in April. The online assistant is no help in trying to figure out how I get one sent to me when it was already paid for! Please help!!