Name: ancestry.ca
Telephone: 18009589073
Rating: 3.8

Lara Walker Guest

2 years ago

I had professional help today using the…

I had professional help today using the chat after the virtual assistant thought I should be transferred.

Date of experience: May 28, 2023

Ray C. Guest

2 years ago

Whitni resolved my issues in less than…

Whitni resolved my issues in less than 5 minutes.

Date of experience: May 28, 2023

Warder5520 Guest

2 years ago

Great customer help ,and friendly

Date of experience: May 26, 2023

Olivia Oliver Guest

2 years ago

Got all my information confirmed 👍

Date of experience: May 24, 2023

Edwina Baker Guest

2 years ago

Twice the DNA sample was not able to be…

Twice the DNA sample was not able to be processed (I worked in Heathcare and my sample was done exactly as directed). The third time my DNA kit was sent to me…it was lost. Just tried to order a third replacement kit and the call centre person was so frustrating to deal with, repeating same i formation but not able to just send me a new kit. Asked for a supervisor but she “was on another call”. What a waste of time and money this whole process has been.

Date of experience: May 24, 2023

Reuben Anderson Guest

2 years ago

Will help to the best they can

The person was polite and was very helpful. Was able to answer all my inquiries

Date of experience: May 23, 2023

virustheo60 Guest

2 years ago

Very helpful, and sympathized with my situation. Glad i was able to get some help.

Was able to fix my issue

Date of experience: May 20, 2023

Eversley R. Guest

2 years ago

Friendly, efficient service

Customer support is friendly and professional. My answer was quickly answered in a timely manner.

Date of experience: May 19, 2023

DarkShade09 Guest

2 years ago

They make it easy to add iGreat customer service.nformation

They make it easy to add information. I have had to get in touch with their customer service and each time....they have been wonderful. They really seem to care for your issues and eager to help. I appreciate that because I struggle with technology.

Date of experience: May 19, 2023

Ayami_ Guest

2 years ago

Couldn't access Ancestry records

Kareem was quick in resolving my issue and empathic when I told him my daughter-in-law, who was handling my ancestry records, passed away recently. I couldn't access my ancestry records.