Review Time
My experience has been terrible. Your website is atrocious, I have zero matches to any of my close relatives who have submitted DNA samples. The family trees don't link well. All I really learnt from this is that I have a higher chance of smelling asparagus and even that result is garbage science considering environmental factors. I thought submitting a sample would like me to other relatives but the results are just a bunch of mumbo jumbo. From my results, im supposed to guess which relatives I might be related to? That's the best you can do? What a waste of money. And the tree building system is archaic. The website is a convoluted mess, riddled with aggressive sales pitch items. I did upgrade, and it changed absolutely nothing! This has been a total waste of time and money. Now that I have the miniscule amount of information youve given me, I can cancel your terrible membership and start writing reviews on what a scam this has been.
As a computer, Luddite and being 89 I had a problem with the Ancestry log in, so I turned to your AI Chat. After much typing, on my part, it gave up and referred me to a live agent. He was as useful as the AI "Help", I am sorry to say. With help from a neighbour, we managed to find a solution.In a side note, I still do not understand my Tree, when I display it. I have added my cousins etc, yet it does not show them. I realize it is most probably my "finger trouble" but I am still learning.
The “DNA analysis” is a complete joke. The result literally tells you what your passport already says: 100% your nationality. That’s it. No depth, no insight, no real genetic breakdown.There is ZERO personalized analysis. Everything is based on lazy statistical averages and generic population models, not on an actual individual interpretation of your DNA. Calling this a “DNA ancestry test” is misleading at best.
I’m writing this review from the perspective of someone who purchased an Ancestry DNA kit as a Christmas gift for her mother, and the experience was incredibly frustrating from start to finish.The website claims you can purchase a DNA kit as a gift and select that option during checkout, but there was no such option available. The entire checkout process was confusing and not user-friendly. It was also unclear what was actually included with the DNA kit purchase, and whether a paid subscription was required to register and use the kit. There was no clear explanation of what features are included by default versus what requires a membership.I was required to create an Ancestry account in order to purchase the kit, which made no sense since the kit was not for me. I ended up purchasing a kit that included a 3-month trial subscription for an additional $1, but again, there was no point in the process where I could indicate that this was a gift.Because of this, I contacted customer service via online chat, and they were not helpful. I was told that my mother would need to create her own account and then I would have to contact customer service again to have the subscription transferred to her. Alternatively, I was told I could just give her my login information. Neither option is reasonable or intuitive for a gift purchase, and it should not require multiple customer service interactions to fix something that should have been set up correctly in the first place.I was also explicitly told by customer service that the 3-month subscription would begin when the DNA kit was activated/registered. This turned out to be false. The subscription actually started on the date of purchase, December 8. This morning, I received an email stating that the subscription will automatically renew on March 7 for $69.99 for three months.My mother is blind and needs assistance to complete the kit, so this is not something that can be done quickly. As a result, most of the subscription period has already been wasted. On top of that, the kit took over two weeks to arrive, meaning the subscription was active before the kit was even in our hands. Since this was a Christmas gift, the time between purchase on December 8 and Christmas Day was also completely wasted.Activating a paid subscription before the recipient even receives the kit makes no sense, especially for a product that is commonly purchased as a gift. It feels poorly thought out and frankly quite slimy.The subscription pricing is also absurd. $70 every three months is extremely expensive. I have cancelled the auto-renewal, and at this point the subscription likely will not be used at all, as I doubt we will be able to get my mother fully set up before it expires.Overall, this has been a very disappointing experience. I will not be recommending Ancestry.ca, and I will be actively warning others about how poorly their gifting and subscription process is handled.
The reason I don’t recommend testing your DNA with ancestry is not for the reasons commonly pointed out by others such as the cost of membership which can be $300+ per year forever, it’s because I have no trust in the results. I submitted saliva samples for my parents (both 82), and when we got the results our family was stunned as this was contradictory to the extensive genealogy reports we have done in years past, using historical records as far back as they were kept. The results showed my dad is 26% Germanic, which was 2nd to 33% Central Scotland and Northern Ireland, with other regions combining for the balance. We dug through our extensive old records and could only make assumptions, but my dad accepted this and embraced his new found heritage, having previously believed all his life he was 100% Scottish. Then, 1 year after we got these results, we got an “updated” result from the same sample, with very different heritage. This time no Germanic, virtually all British, confirmed by their maps. The explanation given is they have further defined regions, but bottom line is this was a roller coaster I’d rather not been on. I’m a firm believer in science, but am confused how results can change based on “updated information” gathered by Ancestry. How can I be certain these new results won’t change again after another Ancestry update? If you’re looking for a fun little exercise and understand that the results may change, then go ahead, but if changing results may be confusing or emotional, maybe stick with old school research and pass on Ancestry DNA.
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