Review Time
Ordered from supplier late Monday evening. Package dispatched 8:30am Tuesday. Arrived 12:09pm Wednesday. Excellent service, even more so seeing as it was also Christmas Eve! OK, I did pay extra for next day delivery and it duly arrived within 16 hours of despatch. Courier was friendly and polite. Top marks DHL.
I had always rated DHL high, but this time around my goods were not delivered in full. 13 bottles of Detoxifier missing, 9 bottles of st. Wiper missing, 3 bottles of DS suspension missing and 2 bags of health formula powder missing. The driver delivered at 17.13 on 24/12/2025.
Only giving 1 star as zero star is not possible. Having sent a notification that the delivery was going to be delayed a day it soon became apparent why. I had ordered a case of 12 bottles of wine and when it arrived it had clearly been repackaged in an oversized box with no bottle dividers so the wine bottles were just loose. The original box had clearly been dropped and one or more bottles broken. The box that was delivered only contained 9 of the 12 bottles ordered, the labels and bottles of which all showed evidence of being soaked in wine. In addition 2 of the bottle tops were also damaged. No hint of an apology or explanation from the deliverer as to what had happened or any remedial action proposed. Did they seriously think that I wouldn't notice only 75% of the order was delivered. Apalling service and would not recommend DHL to anyone based on this experience.
I ordered flowers for my mothers 70th. The company changed extra saying they would get there next day. So I spent as an extra £10.If I new it was going to be DHL I wouldn't of bothered. 9:30am the next day, I had an email saying DHL had problems. I could of predicted this. Waste of time.
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