Review Time
I have a TV to be returned to CELLO after purchasing via Tesco.They arranged collection with you for 11th December 2025. I waited in ALL DAY.The ref number is 60120227161598The other identifying code is GCN10735Collection due 11/11/2025I have waited in EVERY DAY. Expecting this item to be collected. Ringing to check tracking to be told, collection WILL BE TODAYOnly for no-one to turn up each day.I need to return this item ASAP Still not collected. In fact the driver stated the collection was refused. No-one had attempted to visit the house. We, like many others have a camera doorbell so no excuses.Each day since then I have been assured collection would be that day.7 entire days I have waited in, despite the need for me to have been other places I have has to defer them in the vain belief that today would be the day.I can't get my refund until you collect. This is beyond the joke. In fact for continued contacting of yourselves and the TV company, the fact its nearly 20th December and still no sign of collection I believe compensation is due to me. My time is valuable too. Moreso at this time of year.The law infact states, as followsEmotional Distress Compensation.Compensation for distress and inconvenience recognizes non-financial harm from service failures, with amounts varying from small sums (e.g., £100-£250 for minor issues) to larger payouts (thousands) for severe disruption, impact on quality of life, or prolonged suffering, often decided by ombudsmen or courts based on severity, impact on daily life, and how the problem was handled, requiring evidence of the effect. Typical Compensation RangesModest/Minor: Up to £250-£500 for some upset or minor inconvenience (e.g., a missed appointment, slow response). Significant/Considerable: £250 to £1,500+ for prolonged disruption, considerable worry, or serious short-term impact (e.g., weeks/months of issues). Substantial/Severe: £1,500 to £5,000+ for major, lasting impacts, significant upset, or affecting ability to live normally, with potential for higher awards in severe, prolonged cases.So with this in mind can I ask WHEN will someone be collecting this parcel?How much compensation are you going to be awarding or do I have to take it to the ombudsman?
Got informed of my delivery date the day before. Was informed of my afternoon slot in the morning, then got informed that the van was almost at my address. My parcel was delivered by a lovely guy who managed to carry a very heavy box inside for me
This experience has been extremely frustrating. It’s been three weeks since I placed my order, and I’m still waiting for my package. It was sent to two different locations before finally arriving in Ireland on December 14th. There’s been no sign of delivery, and this was intended as a gift. I’ve emailed with no response, and calls only lead to a recording about being busy. Their phone lines appear to be down. I have received no deliveries or customer support. I’m sure my child will be disappointed on Christmas morning due to this service.
If I could give zero stars, I certainly would. The tracking indicates they attempted delivery while I was home, but there’s no footage on the doorbell camera. They ignore emails, and my parcel was sent to the wrong address. It’s been over a month, and I’m still waiting. Utterly disappointing service.
Completely unacceptable service and then the follow-up with customer support regarding my parcel. They have a package that was a Christmas gift since December 3rd. It was scanned leaving the country on December 9th, and then no updates. After days of trying to reach customer service, I finally get through today, only to be told it just left today and might take another week—after Christmas. No apologies or understanding of the situation. Terrible service overall, compounded by the lack of care from the support team!
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