Review Time
Doesn’t get back to customer emails. Phone queues that done move for 30 minutes. Find it hard to believe I was in position 9 for nearly 40 minutes.My parcel got stuck in the Netherlands then magically moved to Dublin where it has now also been stuck for over a week with no movement - you try and call and you’ll never get through - you email - there’s no indication they’ll ever even get back to you (spoiler, they dont) Just tell me where my parcel is?I have 2 case numbers because I never heard back the first time.
So unhelpful. Emailed twice to find my parcel. Meant to be delivered the other day. They said they attempted to deliver it but nobody was home. Complete lie as my family member was home all day. Ridiculous wait for customer service. Apparently they make more money if they send the parcel back to where they got it from.
Doesn’t get back to customer emails. Phone queues that done move for 30 minutes. Find it hard to believe I was in position 9 for nearly 40 minutes.My parcel got stuck in the Netherlands then magically moved to Dublin where it has now also been stuck for over a week with no movement - you try and call and you’ll never get through - you email - there’s no indication they’ll ever even get back to you (spoiler, they dont) Just tell me where my parcel is?I have 2 case numbers because I never heard back the first time.
So unhelpful. Emailed twice to find my parcel. Meant to be delivered the other day. They said they attempted to deliver it but nobody was home. Complete lie as my family member was home all day. Ridiculous wait for customer service. Apparently they make more money if they send the parcel back to where they got it from.
Just awful service from start to finish. We bought a car that came with gearbox and engine warranty. Once we got the car we had the warranty full details emailed to us with a lot of exclusions. After 4weeks of our car the engine light came on after a long costly process it was confirmed fuel injector had gone. Obviously 2 days AA took to come back and rejected the claim. Don't go with AA even if it's a dealership as they will mess you around and do their best to not pay out
Doesn’t get back to customer emails. Phone queues that done move for 30 minutes. Find it hard to believe I was in position 9 for nearly 40 minutes.My parcel got stuck in the Netherlands then magically moved to Dublin where it has now also been stuck for over a week with no movement - you try and call and you’ll never get through - you email - there’s no indication they’ll ever even get back to you (spoiler, they dont) Just tell me where my parcel is?I have 2 case numbers because I never heard back the first time.
So unhelpful. Emailed twice to find my parcel. Meant to be delivered the other day. They said they attempted to deliver it but nobody was home. Complete lie as my family member was home all day. Ridiculous wait for customer service. Apparently they make more money if they send the parcel back to where they got it from.
So unhelpful. Emailed twice to find my parcel. Meant to be delivered the other day. They said they attempted to deliver it but nobody was home. Complete lie as my family member was home all day. Ridiculous wait for customer service. Apparently they make more money if they send the parcel back to where they got it from.
I have never had a good experience with GLS, the few times that I have had to use them I have had parcels delivered to the wrong address or lost. I spent 2 days on the phone to customer service and never actually got through to anyone.Absolutely awful experience.
Doesn’t get back to customer emails. Phone queues that done move for 30 minutes. Find it hard to believe I was in position 9 for nearly 40 minutes.My parcel got stuck in the Netherlands then magically moved to Dublin where it has now also been stuck for over a week with no movement - you try and call and you’ll never get through - you email - there’s no indication they’ll ever even get back to you (spoiler, they dont) Just tell me where my parcel is?I have 2 case numbers because I never heard back the first time.
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