Review Time
You have the most shameless delivery drivers. Always with your delivery problems. My daughter saw how your driver drove up to the house and without looking at someone threw my parcel over the fence. Completely different people. When I returned home, I went to these people and said that I saw from my camera how they threw a parcel. They returned the already opened packages to me. If it were not for my daughter and the camera, I would not have found my package. This is not the first time there have been problems with your delivery. Rude rude drivers. disgraceful attitude.
Pity you have no option for a minus 10 star. Possibly the worst company I have ever encountered. They should be called a non-delivery company. They will mess everything up and "refuse to accept responsibility".*Posting as a business user and have them quite a bit. The rates are good, but the old saying comes to mind, "pay peanuts, get monkeys". I signed up to trust pilot to put this review up. I would generally just let it go, but actual people are going to not get paid this week as the company is struggling due to the GLS disaster mistakes. They don't want to discuss it now. The intermediary company that took the booking are talking about a "goodwill" solution.
Ive been waiting since Friday for my package to be delivered, Ive called every single day to note that YOU HAVE TO CALL ON MY MOBILE and not only I wasn't contacted at all, but the driver has the nerve to say 1. Address was incomplete and 2. Consignee was absent.THE WORST
Package was due Wednesday the 23rd August.It went back to the depot that evening because the delivery driver didn't get his whole route done in time. I would assume that means he would start the next morning where he left off, NOPE my town was last again.Shows as delivered on Thursday, not delivered to me. On Monday 28th I called to see where it was and was told that they will message the driver to collect from where he left it and drop it back to me .. Didn't happen and no contact. Tuesday 29th I called again and was told that they would open a dispute and that I would have the driver in contact with me that day. Wednesday 30th I had to call AGAIN because no contact. I am now being told that he has 3 working days to rectify or he has to pay for it and that it was delivered 11 MINUTES WALK away from my house - that they cannot give me the address of the delivery. If it isn't rectified then I have to start the process through Zara to get a replacement or refund.. I would have been better going online.My main piece of advice is always pay extra for next day delivery - I paid 4 euro for this service and it was the worst idea, if I paid 9 euro I would have had a delivery the next day from UPS
From being greeted by Tom before it officially opened, with a warm smile, shown to a lovely comfortable waiting area, found a cosy open plan office to work in, cups of lovely tea on tap, bowls of treats to nibble on, enjoying a lovely atmosphere whilst car being serviced…what’s not to love? Witnessed Tom greeting customers with his lovely smile, nothing to much trouble…and my car has been washed free of charge to..looking forward to my next service at Jemca Reading…thank you for the relaxing experience!
Package was due Wednesday the 23rd August.It went back to the depot that evening because the delivery driver didn't get his whole route done in time. I would assume that means he would start the next morning where he left off, NOPE my town was last again.Shows as delivered on Thursday, not delivered to me. On Monday 28th I called to see where it was and was told that they will message the driver to collect from where he left it and drop it back to me .. Didn't happen and no contact. Tuesday 29th I called again and was told that they would open a dispute and that I would have the driver in contact with me that day. Wednesday 30th I had to call AGAIN because no contact. I am now being told that he has 3 working days to rectify or he has to pay for it and that it was delivered 11 MINUTES WALK away from my house - that they cannot give me the address of the delivery. If it isn't rectified then I have to start the process through Zara to get a replacement or refund.. I would have been better going online.My main piece of advice is always pay extra for next day delivery - I paid 4 euro for this service and it was the worst idea, if I paid 9 euro I would have had a delivery the next day from UPS
Spent ten minutes on the phone with driver explaining he was in the wrong place. He then hung up on me. I called him back and finally explained where I was. He handed me the parcel and I said okay thank you, he didn't like that and got quite aggressive with me cursing at me. A neighbour had to ask him to leave.
Keep well away from this car hire company . Hired a car from them ,picked it up at the airport . We looked round the car and found a mark on the rear wheel arch. Picked it up on video then did the whole car. Dropped the off back at the airport no one to accept keys or check the car over so we left the keys in the box . A week later got a bill for 360 euros . Rang them liased with them sent the video of the damage which the video had a time and date stamp . Took them 6 months to reply hoping that you would have forgotten then they just ignore you . Still haven't got my refund 18 months later . Have you noticed that they never reply to someone who has slaughtered them. Thieves that's what they are even Dick Turpin wore a mask . Don't think they'll get that one
I recommend avoiding this company after the absolute shambles they put us through.We purchased a Toyota Auris from Jemca for £11,000. Over the first few months, the car ran fine with no issues. It then broke down during a drive to Cornwall, and we had to swerve across the dual carriageway on an uphill section to get into a layby.The AA checked the car over, and they advised us that there was faulty operation in the ECU; this was fed back to Jemca. The car was then with Jemca for six weeks whilst they looked it over, and we were only informed of the results after chasing them up multiple times.Despite the evidence from the AA, Jemca insisted that there was nothing wrong with the car, and that Diesel fuel was used. We were able to produce receipts which confirmed that petrol (the correct fuel) was indeed used, and Jemca then changed their line to “it must have been bad fuel.”Jemca then offered to take the car back for £9,500, meaning that Jemca had essentially stolen £1,500 from us; they sold us a dodgy car, and profited from doing so. Despite us raising this, and that the depreciation would have only equated to slightly above £300 in six weeks (six weeks that, I may add, were entirely due to Jemca’s slow turnaround), Jemca would not budge.The car was then put back on the market for the full price of £11,000.Overall, I would strongly suggest avoiding this dishonest company. The manipulation and downright lies the manager gave us were wholly unacceptable.
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