Review Time
I purchased a Land Rover Discovery earlier this year. Absolutely loved the car, however it unfortunately seized its engine. Seller has been very supportive, however before the car was purchased, as part of the deal we decided to split the cost of the premium AA warranty plus package, for peace of mind. About 2 months later the engine seized due to 'insufficient oil'. The car was serviced with oil change and filters etc in Nov 22. I had faith this was purely a mechanical failure and would, as stated in the policy, be sorted via a claim. It even states that this will be covered where there is evidence that there has been no negligence with the vehicle, or its up-keep/maintenance.The land rover specialists dealing with this claim, I might also reiterate that, specialists, informed me after stripping the engine that the diagnosis was actually that the turbo had failed, causing excessive leak of oil due to the bearings failing and subsequent and inevitable engine seizure. This was as a result of a mechanical failure, not negligence. After waiting over 2 months to get a decision, and having an AA assessor attend the specialist garage to assess the engine, it was documented that the crank shaft would not move an inch, and even tried it himself. This engine is fully seized. The individual tried to suggest that the engine should be stripped down further, to try and ensure a definitive cause for engine seizure. It was communicated to this individual that he would essentially be asking for an autopsy on an engine and would be wasting his, the garage and the customers time, by doing so.After waiting over 2 weeks for a decision, and even having the underwriter contact the garage for an update (this never happens), I was told not only was my claim declined, but that there was 'on the balance of probabilities' a fault which was present before the warranty was purchased which has caused the turbo to fail and ultimately the engine to seize. They claim in one sentence that the turbo seems relatively new in comparison to the other components of the engine surrounding this part. I have the service history. This is the only turbo that has been present in the vehicle, it has not been replaced or repaired, which the AA seem to be suggesting it has. The sentence a few paragraphs down then states that the turbo seems to have excessive wear and tear and has 'clearly been failing over a period of hundreds, if not thousands of miles'. Make up your minds guys, it would help in your cause to at least appear legitimate and not trying to swerve the cost of a repair. Having spoken with the specialists yet again, they have reiterated the fact that it is inconceivable to think that this has been caused by anything other than the turbo failing, causing bearing failure, causing the engine to seize. Indisputable. To try and suggest that the turbo has been replaced and this has then caused engine seizure in order to avoid helping a customer out to pay for repairs is beyond insulting, both to the garage and to myself. I am not an idiot. It must be said here and now; you, the AA, are a perfect shining example of why there is absolutely no faith in this industry whatsoever, and why people are sick to death of your behaviour. We only have to look at the state of these reviews to realise what an utter con this supposed warranty is. You can point to your 36% 5 star reviews if you like, but that is not fooling anyone. I would like to think of a better word than disgrace, but that seems rather fitting given the circumstances. £860 handed over for this warranty and sweet FA in return. For anyone reading this, I would highly recommend not giving AA the time of day, let alone any money to help you. Ruthless business with no intention of helping its customers. Please do not get shafted by the AA like I, and seemingly many others have. Stay safe from them.
Package says delivered but nobody was home, I got no call from driver and wasn't left with neighbour as far as we can tell (we have asked some but can't knock into all neighbours). My only guess is driver left on doorstep and was then stolen. Have reached out to customer care and they gave my details to driver to contact me but heard nothing so another call was made and driver/delivery dispute was apparently raised. I will update when I have further feedback.
shame you can’t give 0 stars. this company is horrendous. their driver in my area must not have ever seen a letterbox before as he just leaves things thrown in the yard for dogs to get at or anywhere but the flipping letterbox/gated front porch area. almost every parcel delivered by them has been damaged.
shame you can’t give 0 stars. this company is horrendous. their driver in my area must not have ever seen a letterbox before as he just leaves things thrown in the yard for dogs to get at or anywhere but the flipping letterbox/gated front porch area. almost every parcel delivered by them has been damaged.
I got a guy called martin and he called me and I was at work and he called me next day and got my delivery to me like he said on the first phone call I never had gls before but I think now they are very good and get your package to you that guy was very polite to me also I get gls again thanks a million Debbie farrell..
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