Review Time
If you have a choice between purchasing a large item between Argos or Currys, choose Currys. Argos advertise 5 days delivery but its a lie. They take your postcode, full payment and 24hrs later you get a text message from a distribution company which you have to deal with directly. This company will not honour the 5 day delivery. This was a deciding factor when I made the purchase. If it was advertised as 21days I wouldn't have bought the item. You then need to contact Argos for a refund which can take up to 14days. The Argos telephony customer service is appalling, the whole experience was a complete waste of my time and caused stress all due to their mis-advertising. I followed by purchasing the same item on the currys website for £20 more, they said delivery in 7 days and its coming in 6, i didn't need to contact a 3rd party courier. Avoid Argos.
placed an order for a dishwasher a month ago. before doing so i was reassured if there was anything that needed doing the installers would do it. last weds they turned up but said van was too large to park so would need to rebook a smaller van. i have waited a further week. my delivery was 7am - 5pm so ive been up since 7am waiting. they have just turned up saying they cant install it as theyre not plumbers! so ive wasted 2 whole days. tried to get through to a manager only you get through to foreign call centre who are beyond useless. even tried emailing the md of argos - mr simon roberts who has so far ignored 2 emails. absolutely obstructive, incompetent company. AVOID!!!
Argos cancelled the order even though it is still available online to order as 'out of stock'.Customer service completely unhelpful, no alternative or option to pick up in a store with stock. Now waiting 7 days for refund so I can buy another product from somewhere else. No explanation why online availability not updated or anything other than sorry its not available.
What a waste of time this shop is advertises items in stock on google and on their website for delivery yet when you go to pay they dont deliver to my area which is only 17 miles from the shop where its listed in stock cant contact them on live chat about this as its a robot absolute joke of a company im not in any of the areas you state you dont deliver im in lincolnshire !!!
Purchased a Chromebook 5 weeks ago as my previous experience with Argos has always been good and having recently suffered appalling service from Curry's who took over a month to resolve an issue with a faulty product.(I actually paid more from Argos for this item than the Curry's offer but wanted good service if an issue arose)The Chromebook developed a fault so I visited my local store and explained that I had tried to phone the helpline but the system would not let me proceed as it would not recognise my receipt number.After showing photos to the Manager of the issue she accepted the item was faulty and said they would send it away to be repaired at their service centre I stated this i was not acceptable after 5 weeks of ownership on a £350.00 item,the Manager stated if I was not happy I should call customer service I explained the difficulty I had accessing this service via the menu,she then checked the order number on my receipt and stated it was correct but if it didn't work I should just press any random number and see if that worked ! She also stated that if at the time of purchase I had paid £29.99 for the extended warranty they would have replaced the item,so it appears Argos offer a 2 tier customer service policy which punishes you if you do not take out the extended warranty option.I have today wasted a further 2 hours going round in ever decreasing circles trying to access the customer service helpline or obtain an alternative number without success via their live help service,they did however offer to get a Manager from their call centre to call me back in 48 hours which I declined,I subsequently called Sainsbury's customer service who own Argos who tried to help but could not provide a number,in the last 12 months we have spent over £8,000.00 on groceries etc with them and I informed their agent we will not be spending another penny with them until this issue is resolved (I offered to give them my Nectar membership details to confirm but the agent wasn't bothered).I have today talked to the Manufacturer who after running through their tests have emailed me to confirm the unit is faulty and offering a direct repair service which I have declined given the short period of ownership.Before visiting the store I did check the Argos returns policy and if I had returned the item in its original packaging I could have received a full refund as they have extended their 30 day returns policy for the Christmas period,the reason I did not do this is unlike Argos I have a conscience and did not want to put a faulty item back into their supply chain for someone else to be saddled with,the final irony is now they have reduced the item price to £249.00 so I could have obtained a refund,purchased a new laptop and been £100.00 better off (honesty clearly isn't always the best policy)In summary check their terms and conditions before buying anything from them and consider using John Lewis who understand what customer service is.The moral of this is where Argos are concerned if customer service was a cows ar*e they couldn't hit it with a Banjo at a range of 2 feet!Message for Argos social media team,I will be posting the above on every review platform I can find.
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