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Multiples Reviews :(apologies it’s late)⭐️JOSH (ARGOS CLICK AND COLLECT is an IS AN ANGEL in DISGUISE-WITH STUPENDOUS MANAGER.⭐️This gentleman is rare.Candidly.I really wish all men whom were the name “ manager “ on there clothes work this hard. I can tell that he’s patients & passion for the job excretes exuberance .I witnessed he works hard, he keeps he’s word and he’s everything that majority of most customer service departments of company’s ,directories ,retailers,franchises and other sectors fail to succeed this level of professionalism.Josh demonstrates an exceptional calibre of leadership at the Argos Click & Collection Point. His professionalism, refined communication, and unwavering dedication set an elevated standard for modern retail service. He brings an impressive level of organisational intelligence to the role, ensuring that customer flow remains smooth, efficient, and well-structured. His calm and composed demeanour creates a sense of stability, even during the busiest periods.Customers consistently experience courtesy, attentiveness, and genuine respect in their interactions with Josh. He maintains meticulous accuracy throughout all order-handling processes and provides strategic oversight that enhances both speed and reliability. His refined conflict-resolution skills, paired with his articulate manner, contribute to a highly polished customer experience.Josh’s leadership style is defined by integrity, authority, and approachability. He sets a strong example for his team, promoting a culture rooted in respect, collaboration, and continuous improvement. His situational awareness allows him to anticipate needs, manage challenges with grace, and guide his team with thoughtful mentorship. Whether navigating high-volume surges or complex service issues, Josh remains composed, strategic, and solution-focused.The work environment under his guidance is orderly and harmonious. His ability to multitask with precision demonstrates advanced operational competence, while his commitment to customer satisfaction ensures that every individual feels valued and acknowledged. Josh is consistently reliable, punctual, and disciplined—qualities that strengthen trust and elevate the entire customer service setting.His decision-making reflects sophisticated judgement and foresight. He seamlessly blends efficiency with empathy, ensuring operations run flawlessly without compromising human connection. Josh’s presence significantly enhances the reputation of the Argos brand, representing it with dignity, excellence, and unwavering professionalism.Overall, Josh is an invaluable asset whose leadership elevates the entire Click & Collection experience. His refined conduct, strategic insight, and steadfast dedication exemplify the very best of modern customer service management.I will be speaking to Argos headquarters today about Josh’s’ wonderful hard work ethic. I do not believe that staffing may not appreciate or realise he’s scarce and gifted nature to serve others.Second Manager of Click and CollectHe failed to report my refund confirmed to Klarna.Refused to call me back Overheard him complaining not to deal with my issues,Josh had to beg him to take the call.Person 1SeniorFemaleSelf check out assistant Person 2Security GuardMale Door entrance /exitI am writing to report a distressing incident involving a checkout assistant and a security guard at Sainsbury’s. Both staff members failed to take my disabilities into account and treated me in a hostile and unprofessional manner.When I urgently needed to exit through the entrance gate due to my autism and physical disability, both individuals began shouting at me. I explained several times that I needed to leave quickly to prevent collapsing or triggering seizure episodes, yet they ignored my medical needs. Instead, the security guard insinuated that I might break the pole, which was upsetting and inappropriate.Their behaviour escalated the situation instead of de-escalating it. The security guard stepped very close to me, pointed fingers, and repeatedly called my brother “my friend,” which felt dismissive and unprofessional. The checkout assistant also showed no concern for my condition, even though I clearly stated I was at risk.This experience left me terrified, overwhelmed, and in crisis. I ended up crying for nearly an hour while trying to regain mobility and prevent a full-body seizure.I am requesting that both staff members receive further training on disability awareness, de-escalation, and respectful communication. No disabled customer should ever be shouted at or threatened while trying to prevent a medical emergency.
Ordered some earphones because I needed them the next day at work. They didn't arrive at the store eventhough it said they would. Ordered them to my house instead, they were faulty. Booked a return collection, they collected on 15th November. After the collection they deleted my order number from their systems so I couldnt contact any customer service teams. I had to buy a pencil case in the end to get a new order number so I could get through to someone.Once through, they said they refused to give a refund without proof of return. It was literally collected from my house, what proof would I have? They don't give you anything when they collect a return. I am now £265 down with no earphones.Absolutely shambolic from start to finish. Avoid Argos, just shop at Amazon, like I should have done in the first place.
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