Review Time
I am genuinely shocked by how difficult it has been to resolve what should have been a simple issue. Argos delivered a damaged floor lamp, and when I asked for a refund, I was told to wait at home for a driver to collect it between 7am and 2pm the next day. I stayed home the entire day, but no one showed up and I received no update or apology.Trying to fix the situation has been even worse. The AI chat doesn’t recognise my order, and the only option is the live chat, where I have spent over an hour being passed around, given vague promises, and asked to wait for “management to look into it”. Why should a customer spend an entire day waiting for a missed collection, then spend another hour fighting for a refund for a faulty product? This is completely unacceptable. There is no clear email, no straightforward support path, and no accountability.I am extremely disappointed by the lack of professionalism and the amount of inconvenience caused. I don't know if I will get a refund after all these efforts, but I know that I won't shop from Argos anymore as there is no support if things go wrong with the order despite Consumer Rights Act 2015.UPDATE: I called the customer service, waited for a very long time, was transferred from one member of staff to another to be told that I need to wait at home for a collection (delivery window: 7am to 9pm) after the driver did not show up today as this is the ONLY way they can process a refund. The person on the phone was very condescending, and hung up on me out of the blue after I spent over 30min waiting and trying to be some help. Just a heads up for future customers. If someone goes wrong, don't expect any decent support.
1 star for the poor people who work there, they try their best. I miss the Argos that used to be reliable - you could go, place the order & collect your item/s within a few minutes. Now it’s 24-48 hours if you’re lucky. They delivered the wrong item, due to the wrong label being on it. Returned to store having requested a refund on line, but the refund was showing against a completely different item. Replacement was correct but still had an incorrect label on it. Absolutely dire. Won’t use them again.
31/10/25 Bought £50.94 SanDisk Ultra Flair 150MB/s USB 3.0 Flash Drive - 512GB.5/11/25 First delivery booked.10/11/25 Second delivery booked.14/11/25 Third delivery booked.19/11/25 Fourth delivery booked.Not one email to apologise or to explain what the problem was.I phoned customer service in India (with the usual English language problem), who assured me that he would chase up the problem, and get the warehouse to send the usb stick.Needles to say it didn’t arrive, and no email notification at all.What a joke! What a sad company! I spend a good £600+ per month with Sainsbury’s - Argos every month, this will come to a total end!So Sainsbury’s – Argos, what now?--------------------------------------------------------------Thank you for your standard automated reply 21/11/25 I don't do social media, I don't see why I should, you have my email as you have used it when I bought the item. So what's wrong with an email? Your being deliberately as awkward as possible in the vain hope that customers will just walk away, or once on social media you give them the runaround like other customers have said. I have already started to boycott Argos Sainsbury's by buying local, that's £600+ per month every month your no longer getting, and all because you want to rip me off for £50! Up yours Argos!
I decided I didn't want the item and took it back to the store where the junior member of staff refused to take it back. When I asked to see a manager they said he/she wouldn't be in til the following day and I should come back then!This is what the receding customer was also told! Not good
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