Review Time
Ariston Genus boiler newly installed in 2022 but broke down recently with a 501 error code. Ariston are refusing to honour the warranty because I haven't serviced the boiler every 12 months since installation. I explained the boiler has been serviced once since 2022 (at an additional cost) but they refused to honour the warranty because it hasn't been serviced every year. It's very clear what their game is, because if a customer services a boiler at their own expense every year, its very unlikely the customer would ever contact Ariston or rely on the warranty, therefore they avoid actually doing any repairs under a customers warranty. Prices for services will vary but my last service cost me £350.90. I am incredibly disappointed in Ariston and the customer service agent I spoke to. I was told to 'read the T&C's' and 'make a complaint if I disagreed with their position'. I had a Worcestor boiler prior to this which lasted for 25+ years with no issues. I would strongly urge anyone to avoid Ariston boilers.
Our boiler stopped working and Ariston organised for a boiler engineer to come the very next day. The engineer fixed the problem straight away. I was really impressed by the swift and friendly customer service, the polite and capable engineer, and how Ariston honoured the terms of their warranty with no quibbles. Excellent job!
Saga continues! PCB board was replaced in new boiler and blew immediately, now waiting again on replacement board … the saga goes on and on !! I bought this boiler in good faith, it is not fit for purpose and continues to breakdown continually. This is a new boiler, I have no faith in this boiler. Can you please remove your faulty boiler ? Extremely annoyed consumer. There has been no communication from you. What happens when with boiler goes out of its year warranty?? Will have to pay for every visit ??? So frustrated by Aristons poor service
Ariston and off and on and off and off and offAriston and off and on and off and off and off.Ariston and off and off and on and off.Ariston and off and on and off and off.Ariston and off and on and off and off.Be warned. Buy at your peril. Service call out isn't what it used to be.
Ariston electric water heaters were installed for my rented flats in January 2025. One of them was faulty and I had to call out engineers to repair. In the end the heater was replaced. My experience dealing with the customer contact was exceptional. The engineer visits and the replacement did not cost me any. All my hot water heaters have been working perfectly.
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