ariston.com

3.8
3.8 Based on 200 reviews

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Average Rating

3.8

/
5

200 Reviews

5 Star
62%
4 Star
5%
3 Star
7%
2 Star
3%
1 Star
22%

Filtered Reviews

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Review Time

Marian
Ariston customer service

Roberto was so helpful - he understood the issue and was kind, friendly and professional. He explained what to do next but followed up with an email. Excellent customer service.

5
Date of experience: Jan 23, 2026
Danny Newton-Taylor
Great technical support

I attended a breakdown as an engineer on a ariston water heater, I was struggling to diagnose the issue until I spoke to ariston technical which sent me full blown up photos and explained to me some issues. I soon found the issue and had the heater up and running again.

5
Date of experience: Jan 22, 2026
sabah alsalihi
I spent more than a week to phone the…

I spent more than a week to phone the company to information on their agent in my area with telephone rings and cut off. Also used their chat and gave me the wrong information. Eventually when I spoken to customer service they told me they do have an agent in big city like mine. So Ariston E-combi Evo not working properly and Ariston not helping in the repair or give specific to somebody whom has experience in Ariston boiler. Very bad service .

1
Date of experience: Jan 19, 2026
PeterBeeforth
Repair done swiftly.

The repair was done quickly and efficiently.

5
Date of experience: Jan 16, 2026
t Patel
Ordered a product online

Ordered a product online, asked to return within the 14 days return period without even opening the original packaging And still got declined.

1
Date of experience: Jan 16, 2026
5 Stars

5 Stars - Commissioning Docs. arrived day after installation

5
Date of experience: Jan 16, 2026
Steven O'Brien
Bought Genus One 2021

Bought Genus One 2021 , previous boiler 17 years never failed a day. Was advised to purchase Ariston. 7 breakdowns, Various parts failing, weeks without heating or hot water, wifi cube no under warranty, Most call outs are 2/3 days and subject to parts. Complained numerous times. Can not fault the sub contractor company that has come out on numerous occasions always fix the issue and are very professional. Personally would not touch an Ariston product again, Poor customer service , unreliable boiler and when you have a new born in the house its very frustrating to wait fromFriday untilWednesday with no heating or hot water. Made the mistake of moving loyalties from Worcester Boiler to Ariston for Wifi functionality that does not work

1
Date of experience: Jan 14, 2026
Mr Niven Johnstone
Under worktop boiler 3yr warranty

Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it up id something snapped inside but it worked now it's so hot it's effecting the seals in the tap and it started to leak / leaking tap! Not good!

3
Date of experience: Jan 14, 2026
Jonathan Taylor
You staff were very helpful

You staff were very helpful, also your call back service is great, I didn’t spend too long trying to get through to you

5
Date of experience: Jan 13, 2026
Daisy Carrick
Excellent service

Everyone was very kind and helpful. The man who installed my boiler was great at explaining everything and worked effectively and thoroughly.

5
Date of experience: Jan 12, 2026

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