Name: ariston.com
Telephone: 03332408777
Rating: 3.8

Marian Guest

Ariston customer service

Roberto was so helpful - he understood the issue and was kind, friendly and professional. He explained what to do next but followed up with an email. Excellent customer service.

Date of experience: Jan 23, 2026

Danny Newton-Taylor Guest

2 months ago

Great technical support

I attended a breakdown as an engineer on a ariston water heater, I was struggling to diagnose the issue until I spoke to ariston technical which sent me full blown up photos and explained to me some issues. I soon found the issue and had the heater up and running again.

Date of experience: Jan 22, 2026

sabah alsalihi Guest

2 months ago

I spent more than a week to phone the…

I spent more than a week to phone the company to information on their agent in my area with telephone rings and cut off. Also used their chat and gave me the wrong information. Eventually when I spoken to customer service they told me they do have an agent in big city like mine. So Ariston E-combi Evo not working properly and Ariston not helping in the repair or give specific to somebody whom has experience in Ariston boiler. Very bad service .

Date of experience: Jan 19, 2026

PeterBeeforth Guest

2 months ago

Repair done swiftly.

The repair was done quickly and efficiently.

Date of experience: Jan 16, 2026

t Patel Guest

2 months ago

Ordered a product online

Ordered a product online, asked to return within the 14 days return period without even opening the original packaging And still got declined.

Date of experience: Jan 16, 2026

BCR Guest

2 months ago

5 Stars

5 Stars - Commissioning Docs. arrived day after installation

Date of experience: Jan 16, 2026

Steven O'Brien Guest

2 months ago

Bought Genus One 2021

Bought Genus One 2021 , previous boiler 17 years never failed a day. Was advised to purchase Ariston. 7 breakdowns, Various parts failing, weeks without heating or hot water, wifi cube no under warranty, Most call outs are 2/3 days and subject to parts. Complained numerous times. Can not fault the sub contractor company that has come out on numerous occasions always fix the issue and are very professional. Personally would not touch an Ariston product again, Poor customer service , unreliable boiler and when you have a new born in the house its very frustrating to wait fromFriday untilWednesday with no heating or hot water. Made the mistake of moving loyalties from Worcester Boiler to Ariston for Wifi functionality that does not work

Date of experience: Jan 14, 2026

Mr Niven Johnstone Guest

2 months ago

Under worktop boiler 3yr warranty

Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it up id something snapped inside but it worked now it's so hot it's effecting the seals in the tap and it started to leak / leaking tap! Not good!