Review Time
Update: We called twice with no explanation. However, after leaving this review, Jason quickly called me back with a reasonable, thorough explanation and offered a solution that we found acceptable. We appreciated his quick response.We rented a port a potty for 1 month with a specific pickup date. A few days before the end of the month, we received an email stating that a second month was going to be charged and we had 5 days to submit a cancellation. We did this and received an automated response that it was "being considered". There is nothing to consider. We did not request a second month. They ended up charging for the second month anyway. We have now called them twice to dispute, demand a refund of the second month we did not want, and expect a pickup. The only answer we get is that it is under review.
Update: Jason righted this situation and had the full dumpster hauled off. It was a rough experience to say the least. Hopefully corrections are made to their site and hopefully something more than reflective stickers are included on dumpsters to clearly indicate a load line. Horrible experience with this company. Do not use, please! No reasonable delivery window given for a homeowner, wrong dumpster delivered (ordered clean concrete/dirt roll-off for stumps 7' tall,, 8'wide, 23' long) instructions at delivery (of wrong size dumpster 4.5' tall,, 8' wide,, 20' long) were, "nothing over edges, no height limit". There is no "max load line" on this dumpster...even the guy who came to pick it up (Anthony) said he had never seen a dumpster w/o a "max load sticker."Office refuses to assist with a reasonable solution. Had they delivered the right size dumpster, there would be no issue and since the drop off driver said no height restriction, we loaded it the way we needed to load it with stumps.
We were given a 12 hour window for the delivery of our porta potty that we had reserved 2 weeks prier. We were required to be there when they arrived. we waited 12 hours but they never showed up. Never informed us that they would not be delivering the port potty. This was a formal event in a field with big tents and NO porta potty.We learned a very important lesson - do not reserve a porta potty through a 3rd party. They are just middle. They were not able to find a local company to fill the order and did not have the decency to let us know. I'm guessing this is not the first time.
We scheduled a delivery 05/30 to be delivered 06/02 for a project we start 06/05. They cancelled on us the day of the delivery, 06/02, AFTER having already confirmed and charged us for the services they promised. Now we have to pay for rush fees to start our project on time due to their inconsistency. Do not book here.
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
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