Review Time
“If it’s too good to be true, it probably is” - this should be their tag line. We tried to use this service to book a last minute accessible washroom. Their booking calendar allowed us to book and pay - including a rush fee. I received a confirmation of my order and happily assumed I’d finally found a reliable service. WRONG!!!!It wasn’t until I called them at 11 am to ask why my unit never arrived that they let me know it wouldn’t be possible to fulfill the order. Leaving me scrambled to find an accessible unit for a wedding, I was left on my own to deal with an emergency booking - no care or consideration. They claimed to have sent me an email stating us wasn’t available but no such email was ever received, until I called and miraculously there was an email!This company is a SCAM!! Can’t wait to fight the credit card charge when they undoubtably charge the card for services unrendered.Do not fall for these other fake reviews. This company is unreliable, unprofessional and should change their business name!
I scheduled delivery of two portable toilets for yesterday (10/3). I received an email confirming the delivery was on the schedule for 10/3. They never showed up, no one called to explain why or offer a solution. When my crew arrived on-site today (10/4) without anywhere to use the restroom I called at 8am trying to figure out what went wrong. I was first told they had been delivered and to look around. They were nowhere to be found. I called back around 11am and they were still trying to contact the driver to figure out where they were dropped. I suggested bringing new ones and taking back the missing ones whenever they find out where they had been dropped and expressed the urgency because at this point I've had 10 guys on-site for 4 hours with nowhere to use the restroom. I was told that is what they were doing and that a ticket for immediate delivery was being put in. I call back to ask for an eta and was told they'd be there by the end of the day. I expressed that this was unacceptable because again, I have 10 guys on-site with nowhere to use the restroom. At this time I am waiting for a call from a supervisor to try and expedite delivery.
Kept me on the hook for 5 days saying they would be able to provide an order and it's normal to not have it booked yet to find out with 25 mins left in business day prior to needing the order the following Monday. I called several times throughout the week and not til Friday at 4:30 est upon my intiated call they informed me they would not be able to fulfill the order. 1. They put you on hook for 50% if you cancel.2. They keep you on the hook up until 1 business day prior to order needing to be delivered.Basically this gives the customer inability to cancel at all and find another order. (The manager on the call said that the clause below is only to protect them but is usually not implemented)"Refund and Cancellation of Orders.Any cancellation inside of 24 hours of delivery is non-refundable, all others may receive a 50% refund.Terms and ConditionsPortable Toilets"
The container was dropped off ontime, although not exactly where I had asked for it. I had to extend the rental and that was no problem to call and do. Friendly service. When we were finished I called (well texted) and the container was picked up. Fantastic! If ever needed again I will use this company and will recommend to family and friends. The container was not new by any means, rusted out at the top, but it was functional and clean enough to be used as a dumpster.
misrepresented that they where local porta john business but they are not. then they double billed me and said its a receipt but it says invoice. i cancelled the service and scheduled pick up, they ignored it and moved the billing date, it was delivered the11 and i set pick up for the 10th so they claim the new billing cycle starts the 9th,.shady no refund policies
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
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