Review Time
Please save yourself and do not order from here. Additional warning, this is the same company as asapmarketplace.com. I had a porta-potty order paid and confirmed weeks out of an event. Delivery day came and went and no delivery. That same day, their customer service line mysteriously went down (hung up every time I called, which was A LOT). I called the general number and they seemed to see my order but couldn't do anything to help. They kept promising to keep me posted but time would go by and I would call again to get a different person with the same promise. The sales person I worked with directly also stopped answering his phone, emails, even after I begged to get an update, starting to feel like I was being scammed, which I shared with him (Justin Soden). I finally got through to customer service the next morning (day before event) and they claimed I didn't approve a price increase so that's why it wasn't delivered. I asked what the cost increase was, no one could tell me. They kept asking me to approve the increase and I said obviously I can't because you won't tell me what it is. I got another person on the phone who said so sorry the vendor they used didn't have an available porta-potty so they went with a different vendor, hence the increase (he even couldn't tell me how much). He said my order would be canceled and refunded and the only silver lining is I was actually refunded. I was actually shocked this happened because I was feeling like this is a scam and I'd be out a couple hundred dollars. I have never experienced anything like this. To this day, Justin has ghosted me. No apology, no explanation, nothing. I am still unsure if this company is legit and I just put up enough of a fight to get refunded that they were sick of me.
Do not use this service, good pricing lures you in. IT IS NOT WORTH IT, hassle after hassle, double charging and triple charging. Arguing about these false charges on my card. Whatever you do, do not use them. A year later and they’re trying to charge me again.
I spoke to Justin and he gave me the best deal possible ,he was totally upfront about all the costs and he was absolutely available to answer my calls anytime I called him , never in a rush to finish any conversation ,I really liked him ,he was the kind of guy you'd like to call a friend from the very get go . His customer service was enough to seal the deal for me , it takes a certain kind of personality to deal with the public and he's got it all together. Definitely an A+++++ top of the line class .
Worst experience i ever had. No communications, no call back, no fallow up. I had to call every hour to see if its going to get deliver and agent is just confuse of what going on. Just bad customer service. Next day i call to get a refund and the agent say that the hauler was there and try to call me so he left becuase i didnt answer, trying to say that the hauler came by twice and i didnt answer the phone. And both time that hauler was supposedly at my house calling me, i was in the phone with ASAP agent telling them where is my porta potty. I was calling ASAP every hr to get an update. Turns out ASAP gave the hauler a wierd as 10 digit number to call me, trying to say that ASAP was in contact with the hauler the whole time. Agent noted down that the hauler was in contact with them every step of his way but when i was blowing up there phone every hr demanding if they are dropping it off, the agent was just confuse of the what the situation was. Couldnt give me a straight answer. Just terrible customer service, terrible just terrible. The phone number that was given to hauler look like an account number that the agent copy and pasted. And Im serious the area code doesnt match any area code in the US. I was looking out the whole time and didnt not see any hauler stop at the street trying to call me. Funny thing is that ASAP agent say that i do not need to be present for delivery but hauler left because i didnt answer the phone. I mean i even made room and give strict and direct instruction to put it in thr drive way, it oviously is a no brainer. I told the agent the drive way will be clear and put it anywhere in the drive way as you feel its best to put it. Im starting to think this company is a scam or Just bad work practice or there customer representative just dont give a shit about there job because alot of mistake and alot of confusion and alot of bad communication was made on there end. Now they say i can lose a percentage of my refund because they coudnt get my orders right. To be the one to do me dirty and do a bad undelivered no show job and they can still eat a percentage of the refund. If anything i did more work than ASAP i had to do all the calling and trying to coordinate trying to get updates. I will never use this service again. Look like a dont give a rats ass business attitude. If i can put negitve death star i would but say i have to put a 1 star.
I paid this company 399.24 for 2 porta potties to be delivered on 5/30/25. I asked for a copy of the invoice and the gave me the run around and never received the invoice. All comments indicate this company is a fraud.The 5 star reviews were written by the company.The simple lack of communication with Ericka created a needless amount of stress. After processing the cost on my credit card she completely stopped communicating.Reading the negative reviews caused concern that this was a scam. Did not know I was dealing wkith a call center due to lack of response.It finally worked out but better communication would have caused me to be lessed stressed
Cancelled our portaloo hire at midday on the day of drop off within the delivery time slot with the subject of the email being 'Overbook'. Terrible customer service and ignored emails after requesting to speak to a manager.
I only have then one star because I couldn't give them lower. After booking with them, which they canceled, I'm all of a sudden getting serious spam calls. Run! I spent 45 mins on the phone setting this up. Now I see almost all of the reviews are negative.
I called and nobody speaks good English, so I have no idea if they are picking up a porta potty or not. It will be on the side of the road if they don't though and we will never be using you again. BUYERS BEWARE Dont use these people, its too challenging for them they cant get the job done
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ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
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