Review Time
Bought 4 tyres and fitting online and opted for a mobile fitters. The tyre fitter that ASDA offered didn’t turn up. They claimed they were on holiday, I had to make arrangements on the day to ensure I was in and nobody turned up or called me. When I raised a ticket with ASDA they didn’t seem to care or offer a remedy. Their customer services were happy to cancel my order wasting a week of waiting for my tyres to be changed and nothing happening, be very wary of using ASDA tyres, they couldn’t care less about you.
Shambolic. Venue isn’t a tyre fitting centre. Just a fenced off yard with the work being done out of a van. Late arrival of staff, when the work started 4 tyres to be replaced taken 2 hours.
Appointment online was for 5 then rescheduled to 8pm. I was told the margins are so small they wouldn’t come out to do the work. Even though it’s clearly a mobile service. Never again
I ordered a tyre for a specific date, time, and location, but on the fitting day, I was told it couldn't be done until two days later. There was no phone support available, only a chat option on the website that was slow and unresponsive. I eventually managed to cancel the order, but it took more than a week to receive my refund.
I had a flat tyre and there was a mix-up with the booking date for mobile service. It was impossible to get it changed by contacting the local fitter or the support team, so I ended up cancelling and rebooking. I'm waiting for a refund. I received an email from the fitter confirming the new appointment, but the service had not scheduled a mobile fitting. The fitter said it was the company's fault, and I need to sort it out with them. I've submitted a ticket, and while the local fitter offered assistance, I'm not confident this will be resolved soon. Update on January 16: the fitter came and did a good job, suggesting I only needed one tyre instead of two. The manager helped me partially cancel my order, and now I'm waiting for a refund for the three tyres. I hope it all ends well, but next time I’ll deal directly with the fitter to avoid this hassle.
The support from the company was among the worst I've experienced. I ordered four tyres to be delivered in 2-3 days, but over two weeks, I received three deliveries of just one tyre each. I contacted customer support multiple times through their chat with no response, sent five emails without reply, and called their help line numerous times over five weeks with no assistance. I repeatedly requested a manager to call me back, but no one did. After seven weeks, I cancelled the last item and requested a refund, which I am still awaiting. It seems that once there's an issue, they simply ignore it. Proceed with caution!
I booked a fitting slot for tyres at a local garage and paid in full online, receiving confirmation of my booking. A few days later, the company cancelled my booking with various reasons for the fitting not happening. I emailed customer service for a refund but received no response. After a phone call, I was promised a refund. Very poor service that left me inconvenienced in finding another provider.
I was about to pay for my tyres when I checked customer feedback. It's shocking how the company has a high rating despite numerous one-star reviews. This discrepancy needs to be addressed, and their ratings should reflect the true customer experience. I will not be purchasing tyres from this service again due to their terrible performance.
I ordered tyres on two separate occasions in the last month, and in both cases, the fitters had no booking on their systems, even though they had the tyres. The company hides behind terms and conditions claiming delays, but these delays could stretch for days. Their complaints handlers are unsympathetic and lack authority to make amends for their poor service. I won't be using them again.
I paid and booked my car in for four new tyres, receiving confirmation for the date and time. When I arrived, a very unhelpful employee informed me they couldn't do the fitting, with no apology offered. I had taken half a day off work for this, and it was a complete disaster. I would definitely not recommend this service.
I've ordered from the company before without issues, but this experience will be my last. I ordered four tyres and selected a preferred fitter, but the garage called to say they were fully booked on my chosen day and informed the company, which failed to contact me for rescheduling. The garage helped me reschedule for the next day. Upon arrival, there were no tyres delivered. I tried to contact the company, but they were closed on weekends, so I raised a ticket as instructed. By Monday afternoon, still no response, and when I called, they claimed I hadn't raised a ticket despite their backlog. They mentioned delays in the supply chain but no clear communication. I wanted a refund, but they kept asking if I wanted to wait for the tyres. After all the trouble, I reiterated that I wanted a refund. If you're considering using this service, be aware of the numerous similar reviews and avoid them unless you’re okay with poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
ASDA Tyres sells over 250,000 tyres per year online through www.asdatyres.co.uk. For the best Tyre Savings and a full range of all premium brands, midrange and budget tyres visit us today. We will not be beaten on price! National fitting available.
www.yellowfishtransfers.com
eiffelshoppingclub.com
premiervehiclecare.co.uk
carhauldirect.com
carfast.express
cbautomotive.co.uk
tarmacsportz.co.uk
fatbikeskopen.nl
jucy.com
www.calicamper.co.uk
