Review Time
In Asisa, they only pay the bills (which they never tell you how much they are). They will in no way help you solve your medical issue. You need to know how to navigate the public/private health insurance topography all on your own. When you call them, they often tell you they cannot do anything over the phone, even authorization of referrals should be done via email. When you email, they ask fo more info which you have sent, they haven't seen. This is the definition of burning time and money. Completely useless.
I have a "normal" insurance with an additional dental insurance.The one single dentist in my city is awful. Recommending services that would've damaged my health in the long term. I have since switched to a different dentist who confirmed that the suggested treatments would've been a bad idea. So, here I want to cancel my dental insurance. Communicated early enough with them throughout October and November to cancel it. I did eventually get a confirmation from them after having to ask several times if it IS INDEED canceled. They send me a document that confirms it. Roll around January and I get charged for the dental insurance. Emails start again, they take 3 weeks for a simple answer, confirming yet again that it's canceled, but that I need to go to the bank to charge back the faulty payment. I do so, communicate again with them to cancel this d@$£rn insurance and they confirm again that I will not have any payments show up in my account anymore. Roll around today, 1st February, I get another charge for their dental insurance. I really regret not having switched to a different provider at the end of 2023. Stuck with this abysmal service for another year now.
Not recommended, last august i tried to cancel my insurance and they said i will wait for december o cancel, they told me to call back in december then now month pf december i call back and i ask them to cancel my insurance they said is not possible because the cut off is November, how did they say that i will call back on December if the cut off is November, then now they want me to pay for one year again with them, that incredible
Scammers. I pay for asisa plus for 4 years, never used. when one time need it aboard. They did not pay. and use another company with even worse review. Europ assistances. Probably part of asisas group since they have access as mediator to my asisa account. They even block my entrance, Lucia and Veronica, to Erop assistances to be more specific. My emergency medical bill at hospital was for 7k they never pay to hospital or contact me, diverticulitis without pior history test. I suggest people complain and litigate, there are several options. Ministerio de justicia spain, also Defensor del paciente. y otros canales y abogados. En mi caso empezare mi reclamacion para que pagen mi gasto medico de 7k eruos. directo al hospital que fui atendido, cuando la garantia de una compania reconocida en espana como asisa.. usa otras para cubrir el fraude . Todavia estoy en espera de una posible tranfusion de sangre, en emergencia de viaje, y no contestan y usan euro asistance que cobra comision de fraude basicamente a asisa
Student at IE here. Went with them based on School's recommendation. They have horrible or non-existent customer service. Actually, they don't care at all. You can't book any appointments with their list of doctors. They hang up on you if your Spanish is poor. You ask for help from Asisa they say sorry, we can't help. But then they ask you to pay every month. I left and went to Sanitas. Super happy with them.
Very unprofessional customer care service. I called Asisa this afternoon as I’m having a difficulty cancelling my policy with them, no response since last month. The customer service representative started with criticising my name and then went on tell me that I should google translate Asisa emails. It was a complete worst of time calling them with an intention to get clarification but instead it felt like an attack. Very disappointing.
Update on post below:Last week I received a letter from Asisa stating that as I had intentionally 'withheld' information about this supposed pre-existing condition, they would be excluding anything do with gynaecology from my policy. To reiterate: there is no evidence in my medical records to suggest that this was a pre-existing condition. Moreover, the only way Asisa can get out of approving the surgery is to state that I wilfully misled them. (If it had been a prior condition but I was just not aware of it, they would be bound by the terms of the contract and would need to pay out.). Asisa have provided zero information / paperwork / proof to back up their claim. I have filed a complaint with the Catalan Consumer Agency.------------------------------------------------I have been paying for Asisa insurance for almost a year and have just been refused a minor operation to remove an ovarian cyst. Asisa have refused the authorisation on the basis that this was a pre-existing condition. News to me; I only found out when I had a routine smear test a couple of months ago. The contact number they've given me doesn't work. Money for nothing; awful, awful company.
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ASISA es una aseguradora creada en 1971 y que ofrece seguros de salud, dentales, de vida, accidentes, decesos, mascotas y asistencia en viajes y que lidera el Grupo ASISA, el grupo privado de salud más grande de España que cuenta con casi 6.000 empleados.
ASISA cuenta con una extensa red asistencial propia, el Grupo Hospitalario HLA, que agrupa a 16 hospitales y 36 centros médicos multiespecialidad con unidades de referencia en tratamientos de última generación, lo que le convierte en el mayor grupo hospitalario español propiedad de una aseguradora. Esta red asistencial propia se completa con casi 110 clínicas especializadas en tratamientos dentales, oftalmológicos, auditivos, de reproducción asistida, etc.See more
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