asisa.es

Check the charges!!

I have an insurance with Asisa. I had 4 tests done, and they tried to charge me 140euros. I inquired about the cost since I believe they had to charge me less than half of that. I talked to this guy in credit colletion and I asked him to break the cost for me and he just said that it was clear to him that I didn't want to pay cause I should know what incurred those charges since I had only got the tests done a month earlier. I called 5 more times asking for a break down of the charges and none of them had any idea of what they were charging me for. I escalated the issue with the management team and they had made a mistake, they were charging me for a test I hadn't undertaken... Always check the charges and don't be intimidated by the rude credit collection team!!!

Date of experience: Sep 06, 2022

I had an insurance policy with them

I had an insurance policy with them. Broke my collarbone and was denied surgery. I had to pay 6K plus to get my health back. They were happy leaving me with a broken shoulder and no mobility just to keep their bank balance high. My policy was refused on the basis that I was riding motocross. I was riding a road legal motorbike that is used for commuting to and from work that happens to be an road legal enduro. I crashed on a road but fell from the road into a field. Because I was in the field they refused to cover my claim. Many wasted trips and lots of time spent only to have to fly back to the UK and cover the surgery from my savings. Thanks to this joke of a company i'm now broke.

Date of experience: Aug 02, 2022

Totalmente favorable.

Date of experience: Jun 24, 2022

ASISA HEALTH INSURANCE Nothing but issues since arrival

Nothing but issues since arrival; still have not received the physical card by post. Can barely get a phone call back, email is ok. Arrived in Nov, it’s now June still no cards… We have recently moved and now there are no local services covered by this company; tried to cancel as why( what am I paying for if I cannot use the coverage)? Closest dental 1 hour away closest hospital 45 min, local GP or primary care doc 45 min. In the reply to cancel… we will not even consider canceling, you have to wait until Nov. we don’t care that you have issues and we will not assist. Sent photos to address concerns about web page issues that it would not allow me to update the physical address, they just seemed to want to threaten me. I’m shocked and disappointed with ASISA and the whole situation. Still waiting for cards.Update: 1/ July/22 Still no cards and just paid 692€ for second half of contract…. Where are the cards ASISA?

Date of experience: Jun 17, 2022

Liars and thieves

Liars and thieves. I have been paying for the insurance for over a year without any issues. Now, when I need a minor surgery the company did everything they could to avoid paying for it using all kinds of made up excuses. Shameless thieves. Contract cancelled.

Date of experience: Jun 13, 2022

So glad I discovered the department for International Citizens

I eventually discovered there are two entirely different customer care teams: One for Spanish residents and another one for international citizens with a friendly team of native English agents. I'm sharing the number here, so other people don't fall into the same confusion I did initially. Phone number for international (non Spanish) citizens is +34 91 200 0 200 I'm ever so delighted with the service. The customer care team is friendly and approachable, especially Olivia. Also, the 24 hour emergency line connects directly to English speaking doctors who helped me manage when I was suffering from chest pains at 2am. I'm not fluent in Spanish so they arranged for an Ambulance to find my (complicated) home address and take me to the hospital. Luckily everything turned out fine but I don't know if I would have managed so well without their support that night. Very grateful for this new service, helps so much to have this when you are not a fluent Spanish speaker in Spain.

Date of experience: Dec 01, 2021

Unable to contact

Spent half an hour trying to find an english-speaking phone number despite alltheir advertising saying company especially for english speakers. Eventually found a phone number but still haven't spoken to anybody - I have been on hold for 1 and a quarter hours and still holding. looked up the number for complaints and it is the same number!

Date of experience: Sep 30, 2021

They recommended that this was a cheap…

They recommended that this was a cheap and reliable medical insurance for foreigners but unfortunately no one was able to assist me in English when I needed to change the date of my medical test. The prices were not bad but they should improve the organization.

Date of experience: Jul 20, 2021

Horrible

Horrible, aseguradora low low low cost.

Date of experience: Jul 06, 2021

worst cleaning ever...

I bought the insurance because of free checkups, filling and a cleaning once a year.I have a pain in one of my teeth and the dentist told me theres nothing wrong. I have just had my cleaning if I can call 10 minutes a cleaning. Normally the dentists put the cleaning priduct by tube. I had the dentist take some brown powder, throw it in my mouth and then buff it all over my teeth for about 15 seconds. I was told to rinse and although I had water all over I wasnt even offered a tissye to wipe my mouth. Normally your mouth feels clean and fresh, I dont have that feeling and I need to go to another dentist to find out why I am in pain

Date of experience: Jun 11, 2021