auralu.co.uk

1.5
1.5 Based on 80 reviews

AURALU - Listen in Purity, Explore Boundlessly At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explo...

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Average Rating

1.5

/
5

80 Reviews

5 Star
9%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
86%

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Spring
FAKE BRAND

Wish I had come here before purchasing! Received yesterday and they earphones are cheap plastic things from China. Certainly not noise reduced, complete waste of £100! Avoid this brand at all costs, its fake!

1
Date of experience: May 11, 2024
VieTac
AVOID AVOID AVOID

AVOID AVOID AVOID - awful company selling fake products and telling lies. The product quality is horrendous. The company claim to be UK based but operate out of China.

1
Date of experience: May 10, 2024
Sherry M.
This is a fake brand and fake product

This is a fake brand and fake product, I ordered the earbuds and then asked them to cancel immediately after 1 minute, support came back the next day and said could not do anything you could return upon arrival, once arrived I asked for a return they said that I only have to send back and pay duties etc, which is not at all expected, also please be aware that this is china brand not UK neither sent from UK nowhere related to UK, don't go with fake website domain which says co.uk. They have only email support which responds after 2-3 days, products are not worth they are just equal to normal cheap headphones/earbuds. There is one website which states it is on top in Google searches which is a scam.

1
Date of experience: May 09, 2024
Tallulah Sanders
AVOID THIS COMPANY

AVOID THIS COMPANY! Went to the same add as many here, ordered, because I believed the add that the company would be in UK and these would be quality headphones. They are poor quality, the anti-noise system doesn? t work. Tried to cancel the order right after I made it (I did the mistake that I read these experiences after I made my order) - sent many messages about it, but they just sent the product. Then I wanted to send it pack - they offer 15 % discount and also ask me to send a video about the non-working anti-noise system (how does one prove on video/recording that it doesn`t work?) I recommend to keep away from this company,

1
Date of experience: May 09, 2024
Melvin
I bought the headphone without seeing…

I bought the headphone without seeing the comment here. When I read here all bad comment I felt very bad cause everyone is not happy with auralu product. I took me 1 month to receive it, I was thinking get a piece of crap regarding all comments here, but in the end for the price (110€) I don't think their is a product that it's far better. The overall product is ok, not high quality but not shitty as well. Good basic, I use everyday the last six months, nothing bas to say, just you can't listen to it when it's plug. This don't deserve 1*, people are to frustrate nowaday

3
Date of experience: Apr 26, 2024
August Parker
Avoid like the plague

Avoid like the plague. It is a scamming website. The earbuds are same ones you'd buy from AliExpress for £17. The quality is horrible and if you try and contact the website to get your money back they just auto-reply with a fake address that you have to pay for shipping to return. Return policy on website is unclear and completely fake, compared to the one they sent you. If you make an order you best contact your bank to cancel the payment immediately!

1
Date of experience: Apr 22, 2024
Lucy
Now trading under malohar

Now trading under malohar. Going through same process as everyone else it seems. Offered 5% refund and saying costs to China to expensive which is total rubbish. AGAIN this company is now called MALOHAR look up the website it's made to look sleek and professional however looking closer it's obviously a scam . Stay well away

1
Date of experience: Apr 11, 2024
Jeb Foster
Don't Buy This Cheap £10 Looking…

Don't Buy This Cheap £10 Looking product go to a Market and save your MoneyMine got delivered Damaged with Wire sticking out sent them photos and Auralu refused return as said look okThese are supposed to be Premium Headphones not £10 Market Ones

1
Date of experience: Apr 04, 2024
Can't contact this company

Ordered head phones . Read reviews messaged to cancel no reply they are now saying shipped .I Still can't contact them via support I have contacted klarma for assistance to intervene. Do they never reply ? Have they a phone number ? . I notice they do not comment on the reviews either . Is there anything we can do ? To stoo this

1
Date of experience: Mar 17, 2024
Ellie P.
Chinese weezals.....

Tried to cancel my order 5 minutes after stupidly paying, if I could bend my leg around my back I would constantly kick myself up the ass for a month, I've contacted my bank will probably wait for a month to see if they will refund me. First time this will ever happen and the last. Rip off company director needs hanging..........

1
Date of experience: Mar 17, 2024

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Business Details

  • AURALU - Listen in Purity, Explore Boundlessly

    At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more

  • email support@auralu.co.uk
  • language https://auralu.co.uk

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