auralu.co.uk

1.5
1.5 Based on 80 reviews

AURALU - Listen in Purity, Explore Boundlessly At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explo...

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Average Rating

1.5

/
5

80 Reviews

5 Star
9%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
86%

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Penny Turner
SCAM, FAKE COMPANY

Do not believe the positive reviews - they're all fake. You can't contact any of them to verify their reviews.You will get an inferior product that smells like cheap plastic... because it is. You can buy the same thing for $50 on any other siteEven their website is questionable. If you give them money, they will refuse to refund you. They pretend their company is local, but they're only in China, and will tell you to return the item to China, including postage etc, even though there's a local address on the package you receive

1
Date of experience: Mar 13, 2024
Marshall R.
Hooked in by plausible online reviews

Hooked in by plausible online reviews. Should’ve known better and done my research first. Made out of poor quality plastic, very much cobbled together earphones, with difficult to manage fiddly controls. Not convinced these headphones passed any form of electrical safety checks. Into the bin they go. Won’t pass on them on to anyone for the reasons given above. Lesson learned. Never waste my money like this again.

1
Date of experience: Mar 13, 2024
Patsy
Absolute Scam

Was lead to this website by another website which was clearly fake too. Placed the order and then check trustpilot, within minutes of the order tried to cancel and they advised to email. A few hours later they replied advising it was already dispatched. On arrival requested for a return and it was just constant emails to say they'll give me a discount if I kept the earpods. Worst thing ever cheaper and worse quality than amazon earbuds. I trusted it because they were affiliated with Klarna but even Klarna doesn't have anyone to report it to. Do not buy from this website...I didn't do my due diligence this time round and wasted £100

1
Date of experience: Mar 13, 2024
SCAM WARNING .......DO NOT BUY THESE…

SCAM WARNING .......DO NOT BUY THESE HEADPHONES.Fake reviews online stating them as a premium product , all false. They will take your money and not refund under any circumstances.Trading Standards need to address this immediately ! The cardboard box is worth more than the headphones ....really !!

1
Date of experience: Mar 11, 2024
George Baker
Over ear Auralu Headphones

At first I did an unfair comparison to my Sennheiser PXC 550-II's. Realising they cost 3 times more, I just decided to put them to one side. These headphones do the job for the price range they are listed at. Don't be put off by the negative views. They are comfortable, with a long lasting battery and are worth the money.

5
Date of experience: Mar 10, 2024
Basil Brown
DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. Wish I could leave zero stars! Disgrace of a company hiding behind a .co.uk website with not one mention it was coming from China. Tried to cancel the order and they wouldn't let me. Told me to get my money back I need to pay for the return and the tax.Disgusting company. Selling really poor quality earphones.They should be shut down.

1
Date of experience: Mar 08, 2024
charsas_sas
Rubbish headphones, fake reviews

Yet another rip-off Chinese drop shipping outfit. Headphones are crap - poorly fitting, smell plasticy, sound leaks and annoys people nearby. They pretend to be a UK company but returns are to China which makes their supposed return guarantee a waste of time. The reviews online are fake.AVOID - like most things advertised on Instagram and social media, it’s a crap product, overpriced, and impossible to return without paying half the purchase price in postage and taxes.

1
Date of experience: Feb 27, 2024
Carol Ann
I got scammed but I have to take responsibility too

I was looking at the 5 best earbuds reviews when this company flushed across out of nowhere onto that thread. Now, I don't know why or how ,I even entertained them let alone order from them. Hence where we may need to take some of the responsibility. It's ok to keep posting they are scammers who go around taking peoples good money in return for glorified junk, but that's of no benefit to potential new victims. They are probably still trading because they actually post their cheap junk after taking our money. They will fob you off when asking for replacements (which is a waste of time anyway as they will send you the same dog poo) and don't make me laugh if you think you will get your money back in a million years.Lesson learned. The goods were sent from a dirty little warehouse in Wembley which stocks other crap along with their earbuds/headphones. You can see from the box received , the cheap printing, the photos lifted from other websites and the typically ridicurous Godawful Chinese spelling. Nice one scammers from China. You will be busted (just like your products) and soon. This I promise.Date of experience: 27 February 2024

1
Date of experience: Feb 27, 2024
Rhett B.
Avoid at all costs

So pretty much the same as everyone else on here. I purchased through Klarna as I didn’t want to send a company I hadn’t heard of the full price from my pocket. After reading reviews I decided to not even accept the parcel and refused delivery. This angered the company no end, but it also meant the shipping and insurance would be their issue not mine. Like many others they kept sending copy and paste reply’s with very poor English, so I involved Klarna who put a stop on the purchase and queried the company on my behalf also. After many back and forth with emails and Klarna investigating them all of a sudden miraculously got them to issue me with a refund. Just try to be persistent and keep all the facts. Their so called office address on the website is also a Thai restaurant which seems very weird for a so called international company.

1
Date of experience: Feb 26, 2024
Chuck Coleman
Return accepted - item sent - they’ve kept my money!

Auralu accepted my need to return an item which was bought online.They received the item on December 12th.It’s 24th February and I’m still waiting for them to pay me the money I’m owed for the item I returned.

1
Date of experience: Feb 24, 2024

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Business Details

  • AURALU - Listen in Purity, Explore Boundlessly

    At AURALU, we believe that superior sound quality has the power to elevate the quality of life, bridging the world within to the universe beyond. We are not just a headphone company but a collective of explorers and innovators with an endless passion for sound. From our studio to your ears, AURALU is dedicated to providing global music lovers and everyday commuters with a combination of cutting-edge technology and comfortable experience in our ANC (Active Noise Cancellation) and TWS (True Wireless Stereo) headphones.See more

  • email support@auralu.co.uk
  • language https://auralu.co.uk

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